To cancel Statewise Energy, call customer service at 1-855-862-1185 or 1-888-440-0698 and follow up the same day with written notice to cs@statewiseenergy.com or P.O. Box 399, Buffalo, NY 14240. The company’s terms require 45 days of written notice, so the call alone is not enough. Whether you pay anything depends on timing: cancel inside the initial window after sign-up and you owe nothing, cancel mid-contract and you owe a per-month early termination fee for the time left on your agreement.
The Free Cancellation Window After Sign-Up
Statewise contracts include an initial cancellation period with no penalty. Under the company’s Ohio residential terms, you have seven business days from the postmark date on your gas utility’s confirmation notice, or seven calendar days from the postmark on your electric utility’s confirmation notice, to cancel at no cost. The window exists in large part because Statewise sells through door-to-door representatives, and regulators want customers to have room to reconsider after the pitch.
Federal law adds a second layer if you signed at your home. The FTC’s Cooling-Off Rule gives you until midnight of the third business day after a door-to-door sale to cancel without penalty. The seller is supposed to hand you a completed cancellation notice form at signing. If they didn’t, your right to cancel may extend past those three days.
To use either window, send written notice. Don’t rely on a phone call. Written notice creates a dated record that protects you if a dispute comes up later. Keep a copy of everything you send.
What to Have Ready Before You Call
Pull your most recent bill or log into the Statewise online portal. You’ll need your account number and the service identifier for your address, labeled a POD ID or ESI ID depending on your utility. Without these, a short call turns into a long one.
Find your contract’s terms and conditions document too. The portal usually has a digital copy, sometimes called a Disclosure Label. Look for three things: your contract’s end date, the early termination fee schedule, and the notice period required to cancel. If your contract is close to expiring, waiting a few weeks may cost less than paying a termination fee now.
The Step-by-Step Cancellation
Statewise requires 45 days of written notice. This is the single most important detail in the process. Customers who only call sometimes find later that their account was never actually closed.
- Call 1-855-862-1185 or 1-888-440-0698. Tell the representative directly that you want to cancel and ask for a confirmation number. Retention offers are the standard response to hesitation, so be clear about your intent.
- Follow up in writing the same day. Email cs@statewiseenergy.com or mail P.O. Box 399, Buffalo, NY 14240. Include your account name, account number, service address, and the date you want service to end. State that you are providing your 45-day written notice of cancellation.
- Watch for confirmation. Statewise should acknowledge the request. If nothing arrives within a week, call again and reference your earlier confirmation number.
BBB complaint records for Statewise show a pattern of customers struggling to reach the company by phone and to confirm cancellations went through. Written notice is your proof that you acted in time.
Early Termination Fees
If you cancel mid-contract after the initial cooling-off period, the fee is based on how many months remain. Under the Ohio residential terms, standard plans carry a $5 per month remaining fee. EcoWise gas or electricity plans carry $7.50 per month remaining, plus applicable taxes. Fourteen months left on a standard plan runs about $70. Three months left runs $15.
Small commercial customers are billed differently, based on estimated usage over the remainder of the contract rather than a flat monthly rate. If you have a business account, ask Statewise to calculate your specific termination cost before you commit.
These figures reflect Statewise Energy’s publicly available Ohio residential terms. Your contract may differ by state, plan, and sign-up date. The exact schedule sits in Section 12 of your terms and conditions document, so check your own copy.
If You’re Moving
Moving within Statewise’s service territory doesn’t automatically end your contract. Their terms say that if you give 45 days’ notice with a new service address, they will try to continue your plan at the new location for the rest of the term.
If you’re moving outside the service territory, contact Statewise and explain the situation. Many retail energy providers waive the early termination fee when a customer moves somewhere the company doesn’t operate, since the contract can’t be fulfilled. Get any fee waiver in writing before you finalize the cancellation.
What Happens After You Cancel
Once Statewise processes the cancellation, it notifies your local utility, which owns the wires and pipes delivering energy to your home. The utility schedules a final meter reading, and Statewise sends a final bill covering your last usage period plus any termination fee.
If you cancel Statewise without choosing a new retail supplier, your local utility moves you to its default service rate, sometimes called Provider of Last Resort or standard offer service. That rate isn’t always the most expensive option, but it isn’t one you’ve shopped for. Default variable rates can run well above competitive fixed-rate plans in some markets.
Start shopping about 60 days before your contract ends. That gives you time to compare rates, sign up with a new supplier, and have the switch processed through your utility’s normal billing cycle without a gap. Your local utility’s website usually lists licensed suppliers, and your state’s public utility commission often provides a comparison tool.
If You Were Enrolled Without Consent
A significant share of complaints against Statewise involve customers who say they were enrolled without clear consent, often after a door-to-door interaction. Switching a customer’s supplier without authorization is called slamming and is illegal in every deregulated energy state.
If Statewise appears on your bill and you never knowingly agreed to switch:
- Call your local utility first, not Statewise, and report the unauthorized switch. In most states the utility must return you to your previous supplier or default service within one to two billing cycles at no cost.
- Contact Statewise directly and demand the switch be reversed and any enrollment or termination fees waived. Document the date, time, and name of everyone you speak with.
- File a complaint with your state utility commission. In Ohio, that’s the Public Utilities Commission of Ohio. In Pennsylvania, start with an informal complaint through the Pennsylvania Public Utility Commission. In Maryland, use the Public Service Commission.
Keep every piece of correspondence: the bill showing the switch, any welcome letter from Statewise, and notes from your calls. Customers who have filed regulatory complaints have reported that Statewise waived cancellation fees once a commission got involved.
Filing a Complaint With Your State Utility Commission
If Statewise won’t process your cancellation, charges fees you believe are improper, or won’t return your calls, the state public utility commission is the escalation path. Commissions generally want you to try resolving the issue with the company first, so keep records showing you tried.
The process varies by state. Pennsylvania accepts informal complaints online through the PUC website, and unresolved matters can be escalated to a formal complaint heard by a judge. Ohio’s PUCO accepts complaints through an online form. Most states also allow filing by phone or mail.
One rule matters during the complaint process: keep paying the portion of your bill that isn’t in dispute. Withholding the entire payment because you’re fighting a termination fee can lead your utility to flag your account for nonpayment. Pay for actual energy usage and dispute only the contested charges.
Watch the Auto-Renewal at the End of Your Term
Even if you’re not canceling today, put your contract’s expiration date somewhere you’ll see it. Retail energy contracts typically either auto-renew into a new fixed term or roll into a month-to-month variable rate when they expire. Renewal pricing is rarely as competitive as what you’d find shopping around, and variable rates can spike during high-demand seasons.
Under Statewise’s Ohio terms, cancellation after the initial contract term still requires 45 days’ written notice but carries no penalty. Once your original term ends you’re free to leave with proper notice. The trap is not knowing your contract has ended. Set a reminder 60 days out, shop for new rates, and send the written cancellation notice with time to spare.