You can cancel Spectrum TV but keep internet by calling (833) 267-6094 or visiting a Spectrum store and asking to downgrade to a standalone internet plan. Spectrum residential service is month-to-month with no contracts, so there’s no early termination fee for dropping the TV portion.1Spectrum. Spectrum Packages – Best Internet, Mobile, TV and Phone Bundles The change itself takes one conversation and an equipment return. What costs or saves you money is timing the request against your billing cycle and getting the boxes back in the right way.
What to Have Ready Before You Call
Pull your account number and the four-digit security PIN off your latest bill or from the profile section of the My Spectrum app. The account holder’s name and service address have to match Spectrum’s records, so if a spouse or roommate originally set up the account, that person may need to make the call.
Write down the serial numbers for every piece of TV equipment in the house: cable boxes, DVRs, CableCARDs, and remotes. The serial number sits on a sticker on the back or bottom of each device. Your own inventory list is what you’ll check the return receipt against later.
Making the Downgrade Request
By Phone
Call (833) 267-6094 and say “cancel” or “disconnect” when the automated system answers. That routes you to the retention team that handles downgrades. Give the representative your account number and PIN, then state clearly that you want to cancel TV only and keep your internet plan. Expect offers for discounted TV packages or new bundle promotions. If you’ve made up your mind, politely repeat the request.
Before you end the call, get a confirmation number, ask for the exact date TV service will end, confirm your internet will continue uninterrupted, and ask what your new monthly rate will be. The confirmation number is your proof if anything goes sideways on the next bill. It’s also worth asking whether the retention team can apply a promotional rate to standalone internet, since sometimes they can attach one that isn’t publicly advertised.
At a Spectrum Store
Walking into a Spectrum retail store works just as well, and it lets you return your TV equipment in the same visit. A staff member processes the downgrade, scans each device, and hands you a printed receipt showing both the service change and the equipment return. That is the cleanest paper trail available. Use the store locator on Spectrum’s website to find a location.
Online
Spectrum’s website has an account management page, and you can start a chat through the My Spectrum app or website, but in practice most service removals still get routed to a phone call or a store visit for final confirmation. If you want the least back-and-forth, call or go in person.
Time It to Your Billing Cycle
Spectrum does not prorate monthly subscription charges. If you cancel TV on day ten of your billing cycle, you still pay for the full month.2Spectrum. Residential General Terms and Conditions of Service Schedule the cancellation for the last day of your current billing period so you use every day you’ve already paid for. Your cycle date is printed on your monthly statement.
What Your New Bill Will Look Like
Bundle discounts disappear when TV comes off, so your internet won’t stay at the price it carried inside the bundle. It shifts to Spectrum’s standalone pricing. As of 2026, promotional standalone rates start at $30 per month for 100 Mbps, $40 per month for 500 Mbps, and $50 per month for 1 Gbps, each for the first year, with a higher standard rate after the promotional period ends.3Spectrum. Spectrum Internet Plans – See Available Offers and Pricing
If you rent Spectrum’s Advanced WiFi router, the $10 monthly rental keeps appearing on the standalone bill.4Spectrum. Spectrum WiFi Service and Home Internet Buying a compatible router of your own removes that fee and generally pays for itself within a year. The standard Spectrum modem stays included at no extra cost.
Review the first invoice after the change carefully. It should show only the internet base charge, any router rental, and taxes. If you see leftover TV-related line items like broadcast fees, regional sports fees, or equipment charges for boxes you already returned, call right away. Your confirmation number is what makes those disputes fast.
Returning the TV Equipment
Every cable box, DVR, CableCARD, and associated remote needs to go back. You generally have 30 days to return equipment; Apple devices have a shorter 14-day window. Miss the deadline and unreturned equipment fees hit the account, and unpaid fees can be sent to collections. Spectrum’s broadband disclosure lists unreturned equipment fees at $90 per modem or router for internet equipment, and TV equipment charges follow a similar pattern.5Spectrum. Modem Policy – Spectrum
The UPS Store
Spectrum partners with The UPS Store for free returns. Bring the devices to any staffed UPS Store, tell them it’s a Spectrum return, and they package and ship everything at no cost. You don’t need a box or label. The store gives you a receipt with tracking, which is your proof. Go to an actual staffed UPS Store, not a UPS drop box. A drop box generates no receipt, and without a receipt you have no defense if Spectrum later says the equipment never arrived.
Spectrum Store
Dropping equipment at a Spectrum retail location is the other option, and it’s the better one if you’re already there to process the downgrade. The store scans each device and prints a receipt on the spot.
Keep the Receipt
Hold onto the return receipt until at least two subsequent billing statements show no equipment charges. Match the serial numbers on the receipt against the inventory you wrote down. Equipment billing disputes come up often enough that the five minutes of checking is worth it.
What Doesn’t Change, and What to Watch
Spectrum Mobile requires an active Spectrum internet subscription.6Spectrum. Spectrum Mobile Plans – Cell Phone Plans Starting at $20/GB Dropping TV does not affect your mobile service as long as internet stays active. Canceling internet entirely is a different matter and can shift your mobile pricing or eligibility. Be clear with the representative that internet stays on.
DVR recordings are tied to the device and to your TV subscription. Once TV is canceled and the DVR is returned, those recordings are gone. Watch anything you want to keep, or find another way to save it, before you make the call.
If you’re partway through a promotional bundle price, ask the representative for your projected standalone total and compare it against what you’re paying now across the months left on the promotion. In most cases, dropping a TV package you don’t watch still saves money after the bundle discount comes off, but the math is worth checking before you commit.