To cancel a Solvely AI subscription, you need to cancel through the same channel that bills you: Solvely’s website if you signed up with a card there, your iPhone or iPad settings if Apple charges you, or the Google Play Store if the charge comes through Android. Canceling inside the Solvely app itself does not stop an App Store or Google Play subscription, and this is the single most common reason people keep getting charged after they think they’ve canceled.
Check Where the Charge Is Actually Coming From
Before anything else, pull up your bank or credit card statement and read the merchant name on the recurring charge. If it says “Apple.com/bill,” the subscription runs through Apple. If it says “Google Play,” it runs through Google. If it lists “Solvely” or a payment processor directly, you signed up on the website.
That one line on your statement tells you which set of instructions below to follow. A website cancellation does nothing to an App Store billing cycle, and an App Store cancellation does nothing to a web subscription.
Cancel on the Solvely Website
If you subscribed directly at solvely.ai with a credit or debit card, log in and open your account settings. Look for a billing or subscription section. The option to cancel or turn off auto-renewal should appear there. Follow the prompts, confirm, and watch for the status to change from active to canceled.
You keep access through the end of the billing period you’ve already paid for. Take a screenshot of the confirmation page. If a charge shows up after your cycle ends, that screenshot becomes your proof.
Cancel on an iPhone or iPad
If Apple is billing you, cancel in your device settings, not inside the Solvely app:
- Open the Settings app.
- Tap your name at the top.
- Tap Subscriptions.
- Find and tap the Solvely subscription.
- Tap Cancel Subscription.
If there is no Cancel button, or you see an expiration message in red text, the subscription is already canceled.1Apple Support. If You Want to Cancel a Subscription From Apple Access continues until the end of the period you already paid for.
Cancel on an Android Device
For subscriptions billed through Google Play:
- Open the Google Play app.
- Tap your profile icon, then Payments & subscriptions, then Manage subscriptions.
- Select the Solvely subscription.
- Tap Cancel subscription and follow the prompts.
Google also offers a self-service cancellation tool if the menu on your device looks different.2Google Play Help. Cancel, Pause, or Change a Subscription on Google Play You keep access until the current billing cycle ends.
Watch the 24-Hour Renewal Window
Apple charges App Store subscriptions for renewal within 24 hours before the current billing period ends. Google Play works similarly. If you want to avoid the next charge, cancel at least a full day before your renewal date. Check your subscription details for the exact date and act before that window opens.
If You Can’t Cancel, Contact Solvely Support
If the account settings or app store route doesn’t work, send a cancellation request directly to Solvely. Their privacy policy lists privacy@solvely.ai as a contact for account-related requests. Use a clear subject line such as “Subscription Cancellation Request” and include the email address on your account and the date of your most recent charge. Save copies of what you send and anything that comes back.
Getting a Refund
Canceling stops future charges. It does not refund past ones. Where you ask for a refund depends on who processed the payment.
Through Apple
Apple handles refunds separately from the app developer:
- Sign in at reportaproblem.apple.com.
- Tap “I’d like to” and choose “Request a refund.”
- Select your reason, then choose the Solvely charge.
- Submit.
Apple typically responds within 24 to 48 hours.3Apple Support. Request a Refund for Apps or Content That You Bought From Apple Approval is not guaranteed; Apple weighs how recent the charge is and your refund history.
Through Google Play
You can report unauthorized Google Play charges within 120 days of the transaction through your Google Play account. For standard refund requests on subscriptions you no longer want, use the Google Play Help refund request page and follow the guided steps.
Directly From Solvely
If you paid on the Solvely website, your refund request goes to Solvely at the support address above. Whether you receive a refund depends on their terms and how far into your billing cycle you are. Get the response in writing in case you need to escalate.
If the Charges Keep Coming, Dispute Them
If you canceled, asked for a refund, and still see charges, contact your bank or credit card issuer and dispute the transactions. For credit card charges, federal law lets you contest billing errors and unauthorized charges, and your issuer may issue a temporary credit while investigating. For debit card charges, Regulation E provides similar protections for unauthorized electronic transfers from your bank account.4Consumer Financial Protection Bureau. 12 CFR 1005.10 – Preauthorized Transfers
When you file the dispute, send your cancellation confirmation, any correspondence with Solvely or the app store, and the dates of the charges. A clean paper trail speeds everything up.
Your Rights Under Federal Subscription Law
The Restore Online Shoppers’ Confidence Act requires any business selling subscriptions online to give you a simple way to stop recurring charges on your card or bank account.5Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet A violation is treated the same as violating FTC rules against deceptive business practices, and the FTC can pursue penalties.6Office of the Law Revision Counsel. 15 USC 8404 – Enforcement by Federal Trade Commission
The FTC’s finalized Click-to-Cancel rule goes further, requiring sellers to make cancellation at least as easy as sign-up. If you enrolled online, the company has to let you cancel online.7Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships If a company makes cancellation unreasonably hard, you can file a complaint at ftc.gov/complaint. The complaint won’t cancel your subscription on its own, but it feeds the enforcement record the FTC uses when choosing which companies to investigate.