To cancel Receptive Health, log into your account, open the subscription or billing section, and use the cancellation option there at least 48 hours before your next billing date. If no self-service option exists, send a written cancellation request by email with your full name and account number in the subject line. Save the confirmation. If charges keep coming after that, federal law lets you order your bank to stop them and dispute anything already posted.
Cancel Through Your Account
Log in and look for a menu labeled “Subscription,” “Membership,” or “Billing.” That is usually where the cancellation link sits. Follow the prompts, confirm, and take a screenshot of the confirmation screen before you close the page.
If there is no self-service option, email support. Put your full name and account number in the subject line so staff can find your account quickly. In the body, state that you are canceling effective immediately, include your account details, and ask for written confirmation. That email is your paper trail with a timestamp, which matters later if you need to dispute a charge.
Before you start, gather three things: the email address you used at signup, your account number (usually in your profile or billing section), and the name of your current plan. Having these ready cuts down on the back-and-forth that slows cancellations.
Cancellation Timing and What Isn’t Refundable
Most telehealth subscriptions require cancellation at least 48 hours before the next billing date to avoid another cycle’s charge. Miss that window and you will likely pay for one more month and keep access until it ends. Prorated refunds for partial months are rare.
Prescription medications that have already shipped are almost certainly non-refundable. FDA guidance says pharmacists should not return drug products to stock once they have left the pharmacy’s possession, because there is no way to guarantee the medication’s safety or integrity afterward.1U.S. Food and Drug Administration. CPG Sec 460.300 Return of Unused Prescription Drugs to Pharmacy Stock That effectively makes shipped prescriptions final sales, whatever the company’s own refund terms say.
Download Your Medical Records Before Access Ends
Once your subscription ends, you may lose access to the patient portal, including consultation notes, lab results, and prescription history. Export what you need before your final day of access, especially if you are transferring to a new provider.
If you forget, you still have a legal right to your records. Under HIPAA, a healthcare provider (including a telehealth platform) must respond to a records request within 30 days and can take at most one 30-day extension if it explains the delay in writing.2eCFR. 45 CFR 164.524 – Access of Individuals to Protected Health Information The provider can charge a reasonable fee for copies but cannot refuse the request just because you are no longer a paying subscriber.
Stop the Payments Through Your Bank
If you have asked the company to cancel and charges keep coming, you do not have to keep fighting with customer support. You can go straight to your bank.
Under the Electronic Fund Transfer Act, you can stop a preauthorized recurring payment by notifying your financial institution at least three business days before the next scheduled transfer. You can do this by phone or in writing. If you call, the bank can require written confirmation within 14 days.3Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers Once you have given proper notice, the bank is legally obligated to stop the transfer. This works for charges hitting a debit card or bank account directly.
For credit card charges, call the number on the back of your card, explain that you canceled and are still being charged, and ask to dispute the charge and block future ones from that merchant. The FTC recommends following up by mail with a letter to the address your card company lists for billing disputes.4Federal Trade Commission. How to Stop Subscriptions You Never Ordered Keep copies of everything you send.
Dispute Charges That Post After You Cancel
Watch your statements for at least 60 days after cancellation. If a charge slips through, the Fair Credit Billing Act gives you a formal dispute process. Send a written billing error notice to your credit card issuer within 60 days of the statement date showing the charge. The notice must include your name and account number, identify the charge, and explain why it is wrong.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
The issuer must acknowledge the notice within 30 days and resolve the matter within two billing cycles, no more than 90 days. During the investigation, the issuer cannot try to collect the disputed amount or report it as delinquent.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors The 60-day clock is firm, so do not wait on a suspicious charge hoping the next statement clears it up.
Confirm the Cancellation Actually Went Through
After you submit the request, look for an automated confirmation email and save it. Log back in and check whether your subscription status shows “Inactive,” “Canceled,” or “Pending Cancellation.” If it still shows active after 24 hours, send another written request referencing the date and method of your original one.
Even with a confirmed cancellation, keep checking your statements for the next two billing cycles. Billing systems don’t always update instantly, and a charge that processes the same day you cancel might not reflect your request. Catching it early preserves the full 60-day window to dispute formally.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
When the Company Makes Canceling Unreasonably Hard
Phone trees, ignored emails, and hidden cancellation buttons may violate federal law. The Restore Online Shoppers’ Confidence Act requires any business using negative option billing online to provide “simple mechanisms for a consumer to stop recurring charges.”6Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet Violations are treated the same as violations of FTC Act rules against unfair or deceptive practices, meaning the FTC can pursue enforcement actions and penalties.7Office of the Law Revision Counsel. 15 USC 8404 – Enforcement
Roughly 30 states and the District of Columbia also have automatic renewal statutes. Common requirements include clear disclosure of renewal terms before signup, affirmative consumer consent, and the ability to cancel online if you signed up online. Some are stricter than current federal rules, so depending on where you live you may have additional grounds for a complaint.
If you believe a telehealth company is violating these laws, report it to the FTC at ReportFraud.ftc.gov and to your state attorney general’s consumer protection division.4Federal Trade Commission. How to Stop Subscriptions You Never Ordered Individual complaints may not trigger immediate action, but the FTC uses complaint patterns to identify companies worth investigating.