To cancel a PDF.net subscription, log in at pdf.net, open your profile, and click the Unsubscribe button in the Subscription section.1pdf.net – Help center. How Do I Cancel My Subscription That works if you signed up on the website. If you subscribed on an iPhone or iPad, you have to cancel through Apple; if you subscribed on Android, you cancel through Google Play. Canceling in the wrong place leaves the recurring charge in place, which is why most people who think they canceled still see the next bill.
Cancel on the PDF.net Website
Log in to your account at pdf.net and go to your profile page. Find the Subscription section and click Unsubscribe.1pdf.net – Help center. How Do I Cancel My Subscription The site may ask why you’re leaving or try to offer a discounted plan before it processes the cancellation. Click through those screens until you see confirmation that the subscription is canceled.
Before you start, double-check which email address is on the account. If you have more than one, look at which inbox received the original sign-up or billing receipts from PDF.net. Canceling under the wrong login is one of the most common reasons people keep getting charged after they thought they stopped it.
When you’re done, screenshot the confirmation screen or save any confirmation email. Access to premium features usually runs through the end of the period you already paid for.
Cancel an App Store Subscription
If you signed up through an iPhone or iPad, the billing goes through Apple, and nothing you do on PDF.net’s website will stop it. On your iPhone:2Apple Support. If You Want to Cancel a Subscription From Apple
- Open Settings and tap your name at the top of the screen.
- Tap Subscriptions. You’ll see every active and expired subscription on your Apple Account.
- Select PDF.net, then tap Cancel Subscription.
If there’s no cancel button, or you see an expiration date in red, the subscription is already canceled. If you’re on a free trial and don’t want it to convert, cancel at least 24 hours before the trial ends. If PDF.net isn’t in your list at all, search your email for “receipt from Apple” to confirm which Apple Account was used for the purchase.2Apple Support. If You Want to Cancel a Subscription From Apple
Cancel a Google Play Subscription
On Android, cancellation runs through Google Play. Uninstalling the PDF.net app does not cancel the subscription, and this catches people out constantly. To cancel:3Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
- Open the Google Play app and tap your profile icon in the top right.
- Tap Payments & subscriptions, then Subscriptions.
- Select PDF.net and tap Cancel subscription.
- Follow the remaining prompts.
Access continues until the end of the current billing period.3Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
How to Tell Which Platform You Used
If you’re not sure where you signed up, two quick checks will tell you.
- Search your email for the original purchase receipt. A receipt from Apple means the App Store. A receipt from Google Play means Android. A receipt from PDF.net means you signed up directly on the website.
- Look at your bank or credit card statement. “APPLE.COM/BILL” is Apple. “GOOGLE*PDF.NET” is Google Play. “PDF.NET” by itself is the company directly.
Once you know the source, use the matching cancellation path above.
If You Can’t Cancel Online
If you can’t log in, or the online cancellation doesn’t go through, contact PDF.net support at support@pdf.net or 855-394-9576.1pdf.net – Help center. How Do I Cancel My Subscription In your email, include the address tied to your account, state clearly that you want to cancel and stop all future charges, and add your order confirmation number or sign-up date if you have them.
Federal law requires companies that sell subscriptions online to provide simple ways to stop the recurring charge, and making cancellation unreasonably difficult is itself a violation.4Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet You don’t need to quote any statute in your email, but if support stalls, you have ground to push back on.
Getting a Refund
PDF.net offers a full refund if you request one within 30 days of your initial purchase.5pdf.net. Terms and Conditions Send the request to the same support email or phone number. PDF.net aims to resolve refund requests within 24 hours of receiving them.
Past the 30-day window, the terms don’t guarantee a refund for a standard cancellation. If PDF.net itself discontinues the service partway through a billing cycle, the terms provide a prorated refund for the remaining days.5pdf.net. Terms and Conditions
If Charges Keep Appearing After You Cancel
If a new charge shows up after you’ve canceled, you have two options that don’t depend on PDF.net cooperating.
For credit card charges, dispute them with your card issuer. Explain that you canceled the subscription and were charged again. You must send a written billing error notice to the card company within 60 days of the charge appearing on your statement. The issuer then has 30 days to acknowledge the dispute and must investigate before demanding payment.6Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill Your cancellation screenshot or email is the piece of evidence that makes the dispute easy to win.
For debit cards or direct bank withdrawals, the Electronic Fund Transfer Act lets you stop a preauthorized recurring transfer by notifying your bank at least three business days before the next scheduled payment. You can do this orally or in writing, though the bank may ask for written confirmation within 14 days.7Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers That doesn’t cancel the subscription on PDF.net’s end, but it blocks the company from pulling money from your account while you work it out.