To cancel a recurring Shriners donation, log in to the donor portal at lovetotherescue.org and click Cancel next to your monthly gift, or contact donor relations at 888-708-4011 or donorrelations@shrinenet.org. No reason is required, and there’s no cancellation fee. If your budget is the issue rather than the giving itself, you can also ask donor relations to lower the monthly amount instead of stopping it.
Cancel Through the Online Donor Portal
The fastest route is self-service. Sign in at lovetotherescue.org using the email address you used when you set up the donation. If you’ve never logged in, use “Forgot Password” and the system will email a reset link to that same address.1Shriners Hospitals for Children. How Do I Manage My Online Giving
Once you’re in your donor profile, find the recurring donation and click Cancel. Confirm when prompted. That’s the whole process.2Shriners Children’s. Account FAQ – Section: Monthly Donation Questions Take a screenshot of the confirmation before you close the tab. That screenshot is your proof if a charge posts later.
One timing wrinkle: if you set up the gift from a bank account rather than a credit card, transactions take up to five business days to process, and you won’t be able to see, edit, or cancel the donation in the portal until five business days after your most recent payment clears.2Shriners Children’s. Account FAQ – Section: Monthly Donation Questions
Cancel by Phone or Email
If the portal isn’t an option or you’d rather speak to someone, call donor support at 888-708-4011, available Monday through Friday.3Shriners Children’s. Online Donor Support Center Have the email address on your account and a recent receipt ready so the representative can pull up your record quickly. Tell them you want to cancel the recurring gift. You may be asked why, but you’re not obligated to explain beyond “I’d like to stop.” Ask for a confirmation or reference number before you hang up.
Follow the call with a short email to donorrelations@shrinenet.org summarizing what was agreed. That paper trail matters if a charge slips through later.
To cancel entirely by email, send a message to donorrelations@shrinenet.org with a clear subject line such as “Cancel Recurring Donation.” Include your full name, the email on the donation account, and the approximate amount and date of your most recent charge. A concise message gets processed faster because staff won’t have to write back for details.
Lower Your Monthly Amount Instead
If you’d still like to give something but less, you can reduce the monthly amount rather than end the gift. The online portal doesn’t currently support editing donation amounts, so you’ll need to call donor relations at 888-492-8749. A coordinator can change both the dollar amount and the billing date on your existing recurring plan.2Shriners Children’s. Account FAQ – Section: Monthly Donation Questions
PayPal donors follow a different path. Cancel the current recurring donation first, then return to the Shriners Children’s donation page and set up a new gift at the amount you want.2Shriners Children’s. Account FAQ – Section: Monthly Donation Questions
Stop Payments Through Your Bank
If charges keep appearing after you’ve canceled, or you can’t get through to donor support, your bank gives you a second line of defense. The process differs by payment method.
Bank Account (ACH) Payments
The Electronic Fund Transfer Act lets you stop any preauthorized electronic transfer from your bank account by notifying your bank at least three business days before the next scheduled charge.4Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers Call your bank, say you’ve revoked Shriners Children’s authorization to debit the account, and follow up in writing. Your bank may also suggest a formal stop-payment order, which typically costs between $15 and $35.
Once you’ve revoked authorization with both Shriners and your bank, any further debits are treated as errors under federal law, and you can ask your bank to refund them.5Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account
Credit Card Payments
Credit card recurring charges work differently. The Electronic Fund Transfer Act doesn’t cover credit cards, so the three-business-day rule doesn’t apply. Contact your card issuer and ask them to block future charges from the merchant, or dispute any charges that post after you’ve canceled with Shriners. Most issuers will ask for proof that you tried to cancel with the organization first, and a copy of your cancellation email or a screenshot of the portal confirmation covers that.
Keep Confirmation and Watch Your Statements
However you cancel, get written proof and hold onto it. A portal screenshot, an email reply from donor relations, or a phone reference number followed up by email all work. Watch your bank or credit card statements for at least two billing cycles. A final charge can slip through if your cancellation falls close to the next billing date, especially on bank account payments with their longer processing window. Automated payment systems have built-in lag.
If a charge posts after you have written confirmation, contact your bank or card issuer with that documentation. For bank account charges, federal law is on your side as long as you report the unauthorized transfer promptly.5Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account
Past Donations Are Generally Not Refundable
Canceling stops future charges. It doesn’t return money already given. Like other charitable gifts, donations to Shriners Children’s are generally not refundable. The organization may consider a refund if the donation was made by accident or in an extremely unusual circumstance, but that’s entirely at their discretion.6Shriners Hospitals for Children. What’s Your Refund Policy
Pull Your Tax Receipts Before You Lose Access
If you’ve been claiming your Shriners gifts as charitable deductions, keep your records after canceling. The IRS requires a bank record or a written receipt from the organization showing its name, the date, and the amount for any cash contribution, which includes checks, electronic transfers, and credit card payments.7Internal Revenue Service. Publication 526 – Charitable Contributions
For an individual contribution of $250 or more, you also need a written acknowledgment from Shriners Children’s stating the amount and confirming you didn’t receive goods or services in return. Each payment is treated separately, so $25-a-month gifts don’t cross that threshold on their own.7Internal Revenue Service. Publication 526 – Charitable Contributions
Shriners provides annual tax receipts, but you have to request one; they don’t arrive automatically in January.8Shriners Children’s. Annual Tax Receipt Request Thank You You can also resend individual receipts from your profile at lovetotherescue.org.1Shriners Hospitals for Children. How Do I Manage My Online Giving Do this before you cancel. Download or print what you need for the current tax year, then close things out.