To cancel your NutraBoost subscription, contact the company’s customer service team through the contact form on their website or by phone before your next billing cycle, ask in plain language for immediate cancellation, and keep the confirmation. There is no self-service cancel button in your account dashboard, so the request has to go through customer service to stop future shipments and charges.
How to Submit the Cancellation Request
NutraBoost’s Contact Us page has a form that asks for your name, email, phone number, and message. Use it. Write something direct: “I am requesting immediate cancellation of my subscription. Please confirm cancellation and that no further charges will be processed.” Skip anything that sounds like you’re still deciding. Language like “I’m thinking about canceling” gives the company room to treat your message as an inquiry rather than a cancellation.
If a phone number appears in your order confirmation or shipping emails, calling works too. Expect the representative to offer a discount or a modified plan. You don’t have to negotiate or explain yourself. Repeat that you want to cancel, ask for a confirmation number before hanging up, and write it down.
What to Have Ready Before You Contact Them
A few pieces of information make the call or form submission go faster:
- The email address you used to sign up, since that’s how the company identifies your account.
- Your most recent order confirmation or shipping email, which carries your order number or subscription ID near the top.
- Your billing address and the last four digits of the card on file. If you moved or changed cards since signing up, note both the old and new details.
- The date of your last charge, so you can estimate when the next one hits.
Missing information can stall the process while a representative tries to match you to an account.
Cancel Before the Next Billing Cycle
Timing decides whether you get charged again. NutraBoost’s cancellation policy specifically warns that requests must come in before your next billing cycle to avoid additional charges. Once the cycle runs, you’re on the hook for another shipment.
Find the date of your most recent charge on your bank or card statement and count forward to estimate the next one. Submit the request several days before that date so the company has time to process it. If the next charge is only a day or two away, don’t wait on an email reply. Call and submit the form.
The 120-Day Money-Back Guarantee
NutraBoost advertises a 120-day money-back guarantee, which gives you roughly four months from purchase to request a refund if you’re unsatisfied. If you’re still inside that window, say so in your cancellation message and ask for a refund alongside the cancellation. The company’s FAQ page references the guarantee but doesn’t spell out the specific conditions for claiming it, so take screenshots of the guarantee language on the site in case you need to point to it later.
After You Cancel
Watch your inbox for a confirmation email. That confirmation is your proof. Don’t delete it. If nothing arrives within a couple of business days, send a follow-up through the contact form referencing the date and method of your original request.
Then monitor your bank or card statement for at least two full billing cycles. A charge sometimes slips through because the cancellation was processed after the billing system already queued the next payment. If a package arrives after you canceled, check its shipping date against your cancellation confirmation date. A package that shipped before you canceled is harder to dispute than one shipped afterward.
Keep everything in one place: order confirmations, copies of your cancellation request, confirmation emails, and statements showing charges. That paper trail matters if you need to escalate.
If Charges Keep Coming
Some companies keep billing even after you’ve gone through their cancellation process. You have options beyond asking a second time.
Dispute the Charge With Your Card Issuer
The Fair Credit Billing Act gives you 60 days from the date of the billing statement containing the unauthorized charge to send a written dispute to your credit card issuer. Include your name, account number, and an explanation of why the charge is wrong. Send it to the billing inquiry address on your statement, not the payment address.
Your issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles. While the investigation is open, the issuer cannot try to collect the disputed amount or report it as delinquent. If the charge posted to a debit card instead of a credit card, the protections are weaker and the timeline is tighter.
File a Complaint With the FTC
Report the company at reportfraud.ftc.gov. The FTC uses complaint patterns to build enforcement cases against companies with deceptive subscription practices. You may not get an individual response, but your report contributes to the agency’s record on the company.
Contact Your State Attorney General
Most states have consumer protection divisions that handle subscription complaints. A complaint to your state attorney general creates an official record and can trigger outreach to the company. Many states also have automatic renewal laws with specific requirements on subscription sellers, and violations can carry penalties.
Federal Rights That Back You Up
Two federal laws shape how subscription companies have to treat you.
The Restore Online Shoppers’ Confidence Act, in effect since 2010, makes it illegal for an online seller to charge you through a negative option feature unless the seller clearly discloses all material terms before collecting your billing information, obtains your express informed consent before charging, and provides a simple way to stop recurring charges. That last requirement is the one that matters most here: cancellation must be simple.
In October 2024, the FTC finalized a click-to-cancel rule requiring subscription sellers to make cancellation at least as easy as signing up. If you enrolled online with a few clicks, the company must let you cancel online with a few clicks, and it cannot force you to speak with a live representative to cancel if you didn’t have to speak with one to sign up. A court challenge created uncertainty around the rule’s procedural history, and the FTC has been working to re-establish the regulation through a new rulemaking process. The agency continues to bring enforcement actions against companies whose cancellation processes are deliberately difficult, regardless of the rule’s exact status.
If NutraBoost’s cancellation process feels harder than signing up was, that’s the kind of practice federal regulators are actively targeting, and your documentation is what makes a complaint credible.