To cancel a recurring donation to The Nature Conservancy, call the Member Care Center at (800) 628-6860 or email member@tnc.org and ask for your recurring gift to be stopped. There’s no contract and no penalty. The call itself takes only a few minutes, but a clean cancellation involves a little more than the first phone call: confirming the charges actually stop, handling the payment platform if you used one, and keeping your tax records straight.
What to Have Ready
Member Care staff look up accounts by Member ID, which appears on the mailing label of the organization’s magazine or on a past donation receipt. If you can’t find it, the name, mailing address, and email you used to sign up will work. The last four digits of the card or bank account on file help too, especially if more than one person in your household donates.
One thing to check before you call: if your gift is routed through a workplace giving platform and matched by your employer, canceling with The Nature Conservancy won’t stop the payroll deduction. You’ll need to contact HR or the giving platform separately.
Contact The Nature Conservancy Directly
The Member Care Center is open Monday through Friday, 9 a.m. to 7 p.m. Eastern, at (800) 628-6860.1The Nature Conservancy. Frequently Asked Questions Calling lets you confirm on the spot that the cancellation is in and ask when the last charge will post. If you’d rather have something in writing, email member@tnc.org with your Member ID (or name and address), a clear statement that you want the recurring donation canceled, and the date you want it to stop.2The Nature Conservancy. Contact Us
If you want proof of delivery, you can send a written request by certified mail to:
The Nature Conservancy
Attn: Treasury
4245 North Fairfax Drive, Suite 100
Arlington, VA 22203-16061The Nature Conservancy. Frequently Asked Questions
Certified mail is more than most donors need, but the dated receipt is useful if a billing dispute comes up later. Whatever method you use, save the confirmation number, email reply, or tracking receipt.
Cancel at Your Payment Platform Too
If you set up the gift through a third-party payment service instead of directly on The Nature Conservancy’s site, cancel it at that platform as well. The platform can keep pushing money even after the charity marks your account inactive.
PayPal
Log into PayPal, go to Settings, then Payments. Open “Subscriptions and saved businesses” (sometimes shown as “Automatic Payments”), find The Nature Conservancy, and cancel.3PayPal. What Is an Automatic Payment and How Do I Update or Cancel One
Apple
On an iPhone or iPad, open Settings, tap your name, tap Subscriptions, find the donation, and tap Cancel Subscription.4Apple. If You Want to Cancel a Subscription From Apple If there’s no cancel button, or you see an expiration notice in red, it’s already inactive.
Sign in to the Google Pay subscriptions page, find the donation, select Manage, then Cancel Subscription. If that option isn’t there, try Google Play’s subscription settings or go back to The Nature Conservancy directly.5Google Help. Manage Recurring Payments and Subscriptions
If Charges Keep Coming, Go Through Your Bank or Card
Federal law lets you stop any preauthorized electronic transfer from your bank account by notifying the bank at least three business days before the next scheduled payment. The notice can be oral or written, and the bank must honor it. Your bank may ask for written confirmation within 14 days.6Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers
The Consumer Financial Protection Bureau also recommends placing a formal stop-payment order with your bank as an extra safeguard.7Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account Most banks charge $15 to $35 for the order, so treat it as a last resort. For credit card gifts, call the number on the back of your card and ask the issuer to block future charges from the merchant.
If a charge slips through after you’ve documented a cancellation, the Fair Credit Billing Act lets you dispute credit card billing errors, including charges you didn’t authorize. Act promptly, since those rights generally require action within 60 days of the statement date.8Federal Trade Commission. Fair Credit Billing Act
Confirm the Cancellation Actually Took
Don’t assume the request went through just because you made it. Watch your bank or card statement for at least one full billing cycle. Monthly gift? Give it 30 days. Quarterly? Watch through the full quarter. A cancellation made close to a billing date may not take effect until the next cycle, so a single charge after your call isn’t necessarily a mistake, but a second one is.
Handle Your Tax Records Before You Close Out
Canceling mid-year doesn’t affect your deduction for gifts you already made, but you need the right paperwork. If any single contribution during the year was $250 or more, the IRS requires a written acknowledgment from the charity that lists the organization’s name, the amount, and whether you received anything in return.9Internal Revenue Service. Charitable Contributions – Written Acknowledgments You need it in hand by the time you file your return or the filing deadline, whichever comes first.10Internal Revenue Service. Charitable Organizations – Substantiation and Disclosure Requirements
The Nature Conservancy typically sends annual tax receipts in January for the previous year. If you cancel early in the year and want to be sure the receipt arrives, ask Member Care to send one before your account is closed. For monthly gifts under $250 each, your bank or credit card statements are enough for tax purposes.
Stop the Mail and Solicitations
Ending the donation doesn’t end the mail. The Nature Conservancy can keep sending appeals, the magazine, and other communications unless you specifically ask to be taken off the lists. Call (800) 628-6860 or email member@tnc.org and request removal from physical mail, email, and phone solicitation lists.1The Nature Conservancy. Frequently Asked Questions
The Nature Conservancy’s privacy policy states that it may share personal information with third parties, including other charities and partners, for marketing purposes.11The Nature Conservancy. Privacy Statement When you call, ask that your information not be shared going forward. If you’ve been a donor for years, some of it is likely already out there, and you may see appeals from other groups for a while regardless.