To cancel your Growth One subscription, use whichever route matches how you signed up: your online account settings on the Growth One website, the Apple or Google Play store if you subscribed through an app, or an email to support@mygrowth.one. Cancel before your current billing period ends so you aren’t charged for another cycle, and save a confirmation from whichever method you use. That record is what protects you if charges continue.
Cancel Through Your Online Account
If you signed up directly on the Growth One website, log in and open your profile or account settings. Look for a subscription or billing option and follow the prompts to turn off automatic renewal. When the cancellation goes through, the site should show a confirmation on screen. Screenshot it right away, including the date and any reference number.
The cancel control isn’t always in the same spot. If nothing obvious appears under your profile, check for a “Manage Subscription” link nested inside billing or account options. If the self-service route doesn’t work at all, use the email method below.
Cancel If You Subscribed Through Apple or Google Play
When you subscribe through an app store, your billing relationship is with Apple or Google, not Growth One. Canceling inside the Growth One app or on its website will not stop those charges. You have to cancel in the store itself.
- Apple: Open Settings on your iPhone or iPad, tap your name, select Subscriptions, find Growth One, and tap Cancel Subscription.
- Google Play: Open the Google Play app, tap your profile icon, select Payments & subscriptions, then Subscriptions. Find Growth One and tap Cancel.
After you cancel in either store, your access continues through the end of the period you already paid for. Neither Apple nor Google issues partial refunds automatically, though both have refund request processes if you believe a charge was wrong.
Cancel by Emailing Support
If the account settings route and the app stores don’t apply, email support@mygrowth.one and ask to cancel. Include the email address on the account, your full name, and any order or account reference number from your welcome email or dashboard. A subject line like “Cancellation Request – [Your Name]” helps the request get routed.
Email also gives you a timestamped record. If a dispute later turns on whether you actually canceled, a sent message beats a vague memory of clicking a button. Keep both the sent email and any reply. If no one responds within a few business days, follow up and keep that message too.
What to Save as Proof
Most subscription cancellation disputes go badly for the same reason: the consumer can’t prove they canceled. Keep these records somewhere you won’t lose them.
- Confirmation emails or on-screen messages: Save anything the platform sends acknowledging your cancellation, and forward the confirmation to a backup address.
- Screenshots with timestamps: Capture any confirmation page, including the URL and the date on your device.
- Sent emails: If you canceled by email, keep the message in your sent folder and screenshot it as well.
- Billing statements: Download or screenshot the statement showing your last legitimate charge, so you can show exactly when charges should have stopped.
None of this needs forensic-grade authentication for a card dispute or an FTC complaint. A clear screenshot with dates and account details is enough to show that you canceled, when you canceled, and that charges continued anyway.
If Charges Continue After You Cancel
If you’ve canceled and the charges keep coming, work through these steps in order.
Contact Growth One Again
Email support@mygrowth.one, reference your original cancellation request, and attach the confirmation. Cancellations sometimes fail to process on the company’s end, and a second contact resolves it. Give a reasonable window for a response before escalating.
Dispute the Charge With Your Card Issuer
Under the Fair Credit Billing Act, you can dispute a billing error with your credit card company within 60 days of the statement date that shows the charge.1Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Send the dispute in writing to the card issuer’s billing inquiries address, not the general customer service line. Include your name, account number, the charge amount, and why you believe it’s wrong. The issuer must acknowledge within 30 days and resolve the dispute within two billing cycles.
The 60-day clock is strict. If you discover unauthorized charges three months later, you may lose your FCBA dispute rights. Check your statements promptly after canceling.
Place a Stop Payment With Your Bank
If Growth One pulls payments as ACH debits from your bank account instead of credit card charges, you can tell your bank to stop them. Federal law requires your bank to honor the request if you give notice at least three business days before the next scheduled transfer, and you can do it orally or in writing.2Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers If your bank asks you to confirm an oral request in writing, you have 14 days to do so or the stop order expires.3eCFR. 12 CFR 1005.10 – Preauthorized Transfers Stop-payment orders on recurring consumer ACH debits can remain in effect indefinitely, unlike check stop-payments. Banks typically charge a fee, and the amount varies.
If a charge slips through after you’ve placed the stop order, tell your bank right away. You have the right to dispute unauthorized transfers and recover the money, but only if you report them promptly.4Consumer Financial Protection Bureau. How Can I Stop a Payday Lender From Electronically Taking Money Out of My Bank or Credit Union Account?
File a Complaint With the FTC
If the company ignores your cancellation, keeps charging you, and won’t resolve the dispute, report it at ReportFraud.ftc.gov. The FTC won’t fix your individual case, but federal law requires online subscription sellers to provide a simple way to stop recurring charges, and the agency uses consumer reports to build cases against companies that make cancellation unreasonably hard.5Office of the Law Revision Counsel. 15 U.S. Code 8403 – Negative Option Marketing on the Internet
Check Your Statements for 60 Days
After cancellation takes effect, read your credit card or bank statements carefully for at least two full billing cycles. You’re watching for any recurring charge that shouldn’t be there. Sixty days isn’t arbitrary: it’s the window the Fair Credit Billing Act gives you to dispute an unauthorized credit card charge.1Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors A charge spotted after that window costs you significant legal leverage.
If you subscribed through an app store, also open your Apple or Google Play subscription list and confirm the Growth One entry shows as canceled or expired. The app store billing system and the platform’s internal system occasionally fall out of sync, so a charge can keep running from one side after the other treats you as canceled. Catching a mismatch early is far easier than unwinding months of duplicate charges.