To cancel a Motley Fool subscription, log in at fool.com and use your account settings page, call Member Services at (888) 665-3665 Monday through Friday from 9 a.m. to 5 p.m. Eastern, or submit a request through the online contact form.1The Motley Fool Support. How Do I Cancel My Subscription Whether you get a refund depends on which service you have and how quickly you act: some premium services carry a 30-day money-back guarantee, others do not.
Cancel Online Through Your Account
The quickest way is self-service. Log in at fool.com, open your account settings, find the active subscription you want to end, and start the cancellation from there.1The Motley Fool Support. How Do I Cancel My Subscription The site walks you through several confirmation screens before it finalizes the request. Read them. Some screens present retention offers or the option to pause instead of cancel, and it’s easy to click past something you meant to accept or refuse.
Have three things ready before you start: the email address on the account, the exact name of the service you want to cancel (Stock Advisor, Rule Breakers, and so on), and the payment method on file. If you subscribe to more than one Motley Fool service, each is a separate subscription. Canceling one does not cancel the others.
Cancel by Phone or Contact Form
If the online flow gives you trouble or you’d rather talk to someone, call Member Services at (888) 665-3665, Monday through Friday, 9 a.m. to 5 p.m. Eastern.2The Motley Fool. Contact Customer Service You can also submit a cancellation request through the customer contact form on the same page. Either way, have your account email and the subscription name ready.
Phone or form is also the route to use if you’ve lost access to your login. Member Services can verify your identity through other account details and process the cancellation on their end.1The Motley Fool Support. How Do I Cancel My Subscription Whichever method you use, save or screenshot any confirmation you receive. That paper trail matters if a charge shows up later that shouldn’t.
Turn Off Auto-Renewal Instead
If you want to use the rest of the term you already paid for but stop the subscription from renewing, ask for auto-renewal to be turned off rather than a full cancellation. Call Member Services at (877) 629-2589 during business hours (Monday through Friday, 9 a.m. to 5 p.m. Eastern) or submit the request through the customer contact form.3The Motley Fool. How Do I Turn Off Automatic Renewal on My Motley Fool Membership
This makes sense on an annual plan with months of access still left. You keep what you paid for and avoid a surprise charge when the term ends. Note the renewal date somewhere you’ll see it, in case you later want to decide before it lapses.
Can You Get a Refund?
Some Motley Fool premium services come with a 30-day, 100% money-back guarantee. If you cancel within 30 days of your purchase date, you may be eligible for a full refund to your original payment method.4The Motley Fool. Motley Fool Return Policy The clock runs from your purchase date, not the day you first log in, so don’t sit on a subscription you’re unsure about.
Not every service qualifies for a cash refund. Refund terms vary by service and by the specific promotional offer you accepted, and some offers carry no refund at all.5The Motley Fool Support. What Is Your Refund Policy The terms you agreed to at sign-up control what happens now, so check the confirmation email from your original purchase. If you can’t find it, ask Member Services what refund terms apply before you cancel.
One boundary to know: subscriptions bought through a third-party vendor, such as an app store or partner promotion, follow that vendor’s refund policy rather than Motley Fool’s. You’ll need to contact the third party directly in those cases.4The Motley Fool. Motley Fool Return Policy
Credit Transfer as an Alternative
If you’re unhappy with one service but curious about another, some subscriptions let you move your remaining credit to a different service instead of canceling. Most eligible services allow this within 30 days of the initial purchase, and some services don’t allow credit transfers at all.6The Motley Fool Support. Credit Transfer Information
A few rules apply. The credit is applied at the new service’s list price and can’t be combined with promotional discounts. If your credit exceeds that list price, your term is extended to use up the balance; if it falls short, you get a shorter term. The new subscription can’t extend beyond three years. And once you use either the refund guarantee or a credit transfer, that’s your one shot with that credit.6The Motley Fool Support. Credit Transfer Information
What Happens After You Cancel
Expect a confirmation email within a day or two. Check your spam folder if it doesn’t appear, and if nothing arrives within 48 hours, contact Member Services again. Without written confirmation, you have no proof the cancellation went through.
If you received a full refund, access to premium content typically ends right away. If you canceled without a refund, or just turned off auto-renewal, you keep access through the end of your current billing period, after which the account reverts to free-tier access.
Refunds generally take five to ten business days to appear on your card or bank statement after the cancellation is confirmed. The exact timing depends on your financial institution.
If You’re Charged After Canceling
Start with Member Services. Most post-cancellation billing errors get resolved quickly when you can produce the confirmation you saved.
If that doesn’t work and you paid by credit card, the Fair Credit Billing Act gives you a separate path. You can dispute a billing error by sending written notice to your card issuer within 60 days of the statement date showing the charge.7Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Send it to the billing inquiries address on your statement, not the payment address. The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles (no more than 90 days), and you don’t have to pay the disputed amount while it’s pending.
The Fair Credit Billing Act covers credit card charges only. If you paid by debit card or bank transfer, work through your bank’s dispute process instead. Those rules differ and the deadlines are usually shorter, so act fast once you spot the charge.