To cancel MellowFlow, go through whoever processes your payment: Apple if you subscribed on an iPhone or iPad, Google Play if you subscribed on Android, PayPal if that’s your payment method, or the MellowFlow website if you signed up there directly. Deleting the app does not stop the charges. The rest of this guide walks through each path, plus how to handle free trials, refunds, and charges that appear after you’ve already canceled.
Find Out Who Bills You
Open the email confirmation you got when you signed up. It will name the billing platform. If you can’t find it, check your bank or credit card statement. “APPLE.COM/BILL” means Apple handles the subscription, “GOOGLE*MELLOWFLOW” points to Google Play, and a plain “MELLOWFLOW” charge means you subscribed on the website. A PayPal line item means PayPal is holding the billing agreement, and you’ll need to cancel there regardless of where you originally signed up.
Locked out of the email you registered with? MellowFlow’s password recovery screen has a phone option that texts you a code.1Mellow. What Should I Do if I Forgot My Password Support is at support@mellow.io if that fails.
Cancel on iPhone or iPad
Apple controls billing for anything you subscribed to through the App Store.
- Open Settings and tap your name at the top.
- Tap Subscriptions.
- Find MellowFlow in the list and tap it.
- Tap Cancel Subscription.
If there is no Cancel button and you see an expiration date in red, the subscription is already canceled.2Apple Support. If You Want to Cancel a Subscription From Apple You can reach the same screen from the App Store app by tapping your profile icon, then Subscriptions.
Cancel on Android
Android subscriptions run through Google Play. Uninstalling the app will not stop the charges.
- Open Settings, tap Google, then your name, then Manage Your Google Account.
- Tap Payments & Subscriptions, then Manage Subscriptions.
- Select MellowFlow and tap Cancel Subscription.
Cancel at least 48 hours before your next renewal date so you aren’t billed for another cycle.3Google Play Help. Cancel, Pause, or Change a Subscription on Google Play The same screen is reachable from the Play Store app: profile icon, then Payments & Subscriptions.
Cancel on the MellowFlow Website
If you signed up at mellowflow.app rather than through an app store, log in there and open your account or billing settings. A cancellation option lives inside those settings. The site may show a survey or a retention offer before it lets you finish, so keep clicking through to the final confirmation screen.
When it’s done, you should see a message that the subscription will not renew. Screenshot that page and hang on to any cancellation email. If the cancellation button isn’t showing up in your account, email hello@mellowflow.app with your registered email address and the last four digits of the payment method on file. Federal rules require subscription sellers to make cancellation at least as easy as signup, so the company cannot add hurdles that weren’t there when you joined.4Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships
Cancel a PayPal Billing Agreement
If your statement shows PayPal handled the charge, you have to cancel the automatic payment through PayPal. Neither MellowFlow nor the app stores can stop a PayPal billing agreement.
On the PayPal website, go to Settings, click Payments, then Manage Automatic Payments. Find MellowFlow and cancel. In the PayPal app, tap the menu icon, then Subscriptions or Linked Businesses, select MellowFlow, tap Manage, and choose Stop Paying with PayPal. PayPal emails a confirmation once the agreement is removed.5PayPal. What Is an Automatic Payment and How Do I Update or Cancel One
Free Trials Convert Automatically
MellowFlow’s free trial rolls into a paid subscription unless you cancel before it ends. Waiting until you see a charge means you’re now asking for a refund instead of canceling.
Both Apple and Google let you cancel during a trial without losing trial access. You keep the app through the last day of the trial, and it simply doesn’t convert. If you’re still deciding whether to keep MellowFlow, this is the safe move.
Requesting a Refund
MellowFlow advertises a “Risk-Free Guarantee.”6MellowFlow. FAQ The terms reportedly require you to contact support within 11 days of purchase and show evidence, such as screenshots, that you completed seven consecutive lessons. Recurring charges outside that window may not qualify. Email hello@mellowflow.app to start a refund request and keep copies of everything you send.
Refunds Through Apple
Go to reportaproblem.apple.com, sign in, select “I’d like to request a refund,” pick a reason, choose the MellowFlow charge, and submit. Apple usually responds within 48 hours.7Apple Support. Request a Refund for Apps or Content That You Bought From Apple
Refunds Through Google Play
Google recommends contacting the developer directly as the fastest route. You can also file through the Google Play support page. For a charge you never authorized, use Google’s unauthorized transaction portal within 120 days.8Google Play Help. Learn About Google Play Refund Policies
If You’re Charged After Canceling
Save the cancellation confirmation email, then watch your statement through the next billing cycle. If a charge lands after you’ve canceled, you can dispute it with your credit card issuer under the Fair Credit Billing Act. You have 60 days from the statement date that first shows the error to send a written dispute.9Office of the Law Revision Counsel. United States Code Title 15 – 1666 Include your name, account number, the amount, and why the charge is wrong. Send it to the billing inquiries address on your statement, not the payment address. Attach the cancellation confirmation, any correspondence with MellowFlow, and the statement showing the charge. Federal law caps your liability for unauthorized charges at $50.10Federal Trade Commission. Using Credit Cards and Disputing Charges