To cancel Gexa Energy, call the residential care team at (866) 961-9399 with your account number and a disconnection date ready. That’s the reliable path for most situations: you’re moving out of state, closing an account at a property you’ve left, or ending service for any reason other than switching to another Texas provider at the same address. If you are switching providers at the same address, you likely don’t need to call Gexa at all. Whether you’ll owe an early termination fee depends on why you’re leaving and when, so it’s worth knowing the rules before you pick up the phone.
You May Not Need to Cancel at All
In the Texas electricity market, switching providers is not the same as canceling. If you’re staying put and just want a better rate somewhere else, enroll with the new provider and the market handles the rest. Your Gexa plan ends automatically when the new plan begins. Calling Gexa to cancel first can actually create a gap in service.
Timing decides whether that switch costs you. Texas rules give you a 14-day window before your contract’s expiration date to switch without any early termination fee.1Legal Information Institute. 16 Texas Administrative Code 25.475 – General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers Gexa must send a notice before your contract expires, with the deadline shown in bold. Switch inside that window and there’s no penalty. Switch mid-contract outside it and the fee applies.
Do nothing at contract end and you’ll roll onto a month-to-month variable rate, which typically costs more than a fixed-rate plan.
How to Cancel Your Account
By Phone
Call (866) 961-9399, Monday through Friday from 7:00 a.m. to 8:00 p.m. CT or Saturday from 8:00 a.m. to 5:00 p.m. CT.2Gexa Energy. Gexa Energy Contact Information and Support Have your account number, service address, forwarding address, and desired disconnection date in front of you. If you’re moving and want the early termination fee waived, say so during the call and ask what documentation they need. The representative will verify your identity, confirm the end date, and explain what to expect on the final bill. Get a confirmation number or email before hanging up.
Online
Log into MyGexa and look for a service management or move-out option under account settings. Some accounts can schedule termination through the portal; others get routed back to customer service. If you don’t see a clear cancellation path, call.
By Mail
If you want a paper trail, send a written request by certified mail to:
Gexa Energy
601 Travis Street, Suite 1400
Houston, Texas 770022Gexa Energy. Gexa Energy Contact Information and Support
Include your account number, service address, requested disconnection date, and forwarding address. Mail is the slowest option, so give yourself extra lead time and follow up by phone if the date is close.
When You Can Skip the Early Termination Fee
Fixed-rate plans carry an early termination fee if you cancel before the contract term ends. The amount is listed on your Electricity Facts Label, which you should be able to pull up from your account. Month-to-month plans like Gexa Flex don’t carry a termination fee because there’s no term to break.3Gexa Energy. What Is Fixed-Rate Electricity?
Three situations let you out of a fixed-rate contract without the fee:
- You’re relocating. Texas rules prohibit retail electric providers from charging an early termination fee when a customer moves, as long as you provide a forwarding address and, if asked, reasonable evidence that you no longer live at the service address. A new lease, mortgage document, or utility bill at a different address will work.1Legal Information Institute. 16 Texas Administrative Code 25.475 – General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers
- Your contract is within its final 14 days. You can cancel or switch during that window with no fee.1Legal Information Institute. 16 Texas Administrative Code 25.475 – General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers
- Gexa is changing your contract. If a renewal notice arrives with different terms than your original agreement, you can reject those terms and leave without penalty during the notice period.
The relocation exemption is the one most people miss. Have your proof ready before you call, because otherwise Gexa may apply the fee automatically and you’ll have to dispute it later.
Picking a Disconnection Date
Set your disconnection date for after you’ve fully vacated. Too early and you’ll finish moving in the dark. Too late and you’ll pay for power at an empty property.
Texas rules block disconnections on weekends, holidays, or the day before either, unless the local utility has reconnection crews working those days.4Legal Information Institute. 16 Texas Administrative Code 25.483 – Disconnection of Service Your actual disconnection can land a day or two after the date you request if it falls near a weekend, so avoid submitting late-week requests if timing is tight. Gexa sends a stop-service order to the local Transmission and Distribution Utility, which does the meter read and physical disconnect.
Final Bill, Deposit, and Refund
Gexa generates a final bill from the meter reading on your disconnection date, covering usage since your last regular cycle. If you paid a security deposit at signup, Gexa applies it to any outstanding balance. Any remaining deposit plus accrued interest gets refunded once the final bill is settled.5Public Utility Commission of Texas. 16 Texas Administrative Code 25.24 – Deposits The refund arrives as a check to your forwarding address, which is why the address you give at cancellation matters.
Miss the due date on the final bill and Gexa can add a one-time late penalty of up to 5% on the delinquent amount.6Gexa Energy. Billing Terms That penalty applies once, not repeatedly, but an unpaid final bill can still be sent to collections.
Look over the final statement before you pay. Confirm the meter read date matches your disconnection date, check that any early termination fee is correct (or absent if you qualified for an exemption), and verify the deposit credit was applied. If something is off, call customer service to dispute it before the payment deadline.