To cancel a Genesis Health Clubs membership, call Member Services at (316) 691-5060 or email MServices@genesishealthclubs.com, then send a written cancellation letter by certified mail to the corporate office. Genesis requires 30 days of written notice before cancellation takes effect, and if you are still inside your initial contract term you will likely owe an early termination fee.
Call Member Services First
Before you write anything, call Member Services at (316) 691-5060 or email MServices@genesishealthclubs.com and ask for three specific things: the exact date your 30-day notice period will start, whether your contract carries an early termination fee and how much it is, and the address to send your written notice.1Genesis Health Clubs. Contact Genesis Health Clubs If you no longer have your original contract, ask them to email you a copy. Write down the name of the representative and the date of the call.
The phone call alone will not cancel your membership. Genesis contracts require written notice, and verbal requests are hard to prove later if a charge you didn’t expect shows up on your statement. Treat the call as preparation for the paperwork that actually does the work.
Send Written Notice by Certified Mail
Mail your cancellation letter to Genesis corporate at 6100 E Central Ave, Ste 3, Wichita, KS 67208. Include your full legal name as it appears on the contract, your membership account number, your home club location, and a clear statement that you are canceling your membership, subject to the 30-day notice period. Keep it short. You are exercising a contractual right, not negotiating.
Send it USPS Certified Mail with Return Receipt Requested.2USPS. Shipping Insurance and Delivery Services The tracking number and the signed green card prove when Genesis received your notice, which is when the 30-day clock actually starts. That timestamp is the single most useful piece of evidence you can have if a billing dispute ever ends up in small claims court.
You can also hand-deliver the letter at your home club. Bring two copies, have a manager sign and date both, and keep one. Some members have reported in-person requests that never reached the billing department, so follow up with an email to MServices@genesishealthclubs.com referencing the in-person submission.1Genesis Health Clubs. Contact Genesis Health Clubs
What the Early Termination Fee Costs
Genesis membership agreements often run for a fixed term, commonly 12 months. Canceling before that term ends triggers a fee. Based on Genesis’s own contract language cited in consumer complaint responses, the structure is:
- Cancellation during the first half of the contract term: $200, plus the 30 days’ written notice.
- Cancellation during the second half of the contract term: $100, plus the 30 days’ written notice.
These figures come from Section 7 of the standard Genesis membership agreement, though terms can vary by location and by the specific deal you signed. Reviewing your actual contract before you send the letter is worth the five minutes.
If your initial term has already expired and your membership has rolled into month-to-month billing, the early termination fee generally no longer applies. You still owe the 30 days of notice, but not the penalty on top of it.
The 30-Day Notice Period and Your Final Bill
Sending the letter does not stop billing right away. The 30-day notice period means you will almost certainly owe one more monthly payment after Genesis receives your written request. If your regular billing date falls inside that window, the charge will go through as scheduled. That is contractually authorized, not an error.
Your access continues through the end of that final paid period. You can still use the gym, take classes, and use the amenities until the cancellation officially takes effect. After that date, your key fob or app barcode should be deactivated and automated payments should stop.
Watch your bank or credit card statements for at least 60 days after your final expected payment. Sixty days is also the window under the Fair Credit Billing Act to dispute unauthorized charges with your credit card company, so catching a stray charge early preserves your strongest dispute rights.
Relocation and Medical Cancellations
You may be able to cancel early without the standard termination fee if you move too far from any Genesis location. The original Kansas health club legislation set that threshold at 50 miles and capped the relocation cancellation charge at the lesser of 10% of your unused contract balance or $50.3Kansas Legislature. Kansas House Bill 2140 – Health Club Services Your specific contract may define a different distance, so check the relocation clause. You will typically need proof of your new address, such as a signed lease, a utility bill in your name, or mortgage closing documents.
Medical cancellation is the other common exception. If you develop a condition that prevents you from using the gym, most state health club laws and standard contracts allow you to cancel early with a signed letter from a licensed physician describing the condition and confirming you cannot use the facilities. When a medical cancellation is approved, you should only owe for the period you actually had access, and prepaid dues for future months should be refunded on a prorated basis.
Freezing Instead of Canceling
If you are not sure you want to leave for good, Genesis lets members freeze an account for up to six months. A freeze pauses billing and access without ending the contract, so you avoid the early termination fee and keep any promotional rate you locked in. It fits an injury recovery, an extended trip, or a temporary break.
Call Member Services at (316) 691-5060 or visit your home club to request a hold.1Genesis Health Clubs. Contact Genesis Health Clubs Some locations charge a small monthly maintenance fee during the freeze, so ask before you commit, and get the confirmation in writing with the start date, end date, and any fees. When the freeze expires, billing resumes automatically.
If Genesis Keeps Charging After You Cancel
Consumer complaints filed with the Better Business Bureau show a pattern of members reporting continued charges after they believed their membership was canceled. The most common causes are cancellation requests that were never properly logged, verbal cancellations the club has no record of, and notice periods that started later than the member expected.
If unauthorized charges appear after your cancellation should have taken effect, work through these steps in order:
- Contact Genesis Member Services immediately at (316) 691-5060 and MServices@genesishealthclubs.com. Reference your certified mail tracking number or signed cancellation receipt, the date Genesis received your notice, and the charges you are disputing. Ask for written confirmation that the account is closed.
- Dispute the charge with your bank or credit card company. Under the Fair Credit Billing Act, you have 60 days from the statement date to dispute unauthorized credit card charges, and your card issuer must investigate. Send your cancellation documentation as supporting evidence.
- Block future payments. Ask your bank to place a stop-payment on any ACH drafts from Genesis. If you paid by credit card, request a new card number so the old one can no longer be charged.
- File a complaint with your state attorney general. The consumer protection division in the state where your home club is located has the most direct jurisdiction.
Keep copies of every email, letter, and receipt. Members who filed complaints with certified mail receipts and signed cancellation forms generally received refunds and account closures. Members who relied on verbal conversations had a much harder time.