To cancel your FoundersCard membership, call 800-963-1988 or email billing@founderscard.com after your initial term ends.1FoundersCard. FoundersCard Membership Application Both options are listed by FoundersCard itself, but consumer complaints show that cancellation requests are sometimes ignored or followed by a renewal charge anyway. The safe approach is to cancel well before your renewal date, get written confirmation, and know how to dispute a charge with your credit card issuer if FoundersCard bills you after you’ve asked to stop.
The Two Cancellation Methods
FoundersCard’s application page states that members can cancel “at any time” after the initial term by calling 800-963-1988 or emailing billing@founderscard.com.1FoundersCard. FoundersCard Membership Application
The phrase “after your initial term” is the catch. If you signed up for a one-year plan or a two-year prepaid plan, you generally cannot cancel until that first term expires. FoundersCard’s published terms of service page cuts off mid-sentence in the billing section and does not disclose a specific notice window, so there is no confirmed advance-notice requirement.2FoundersCard. FoundersCard Terms of Service and Membership Agreement Even so, canceling weeks before your renewal date is the safer move because automated billing runs in advance.
What to Send and What to Keep
If you cancel by email, keep the message short. Include the full legal name on the account, the email address you used to enroll, a clear statement that you want to cancel and stop all future charges, and any member ID visible in your account dashboard.
Then watch for a reply. If nothing arrives within a few business days, follow up by phone. Save every message in the thread. A confirmation email is the single most valuable piece of evidence if a charge shows up later. If you cancel by phone instead, ask the representative to send a written confirmation or give you a reference number before you hang up, and write down the date, time, and the name of the person you spoke with.
When Cancellation Doesn’t Stick
Complaints filed with the Better Business Bureau describe a consistent pattern. Members send a cancellation request, receive an acknowledgment that it was received, and are then charged for the renewal anyway. One complainant wrote: “I canceled my subscription in December using the website’s cancellation link. I received an email confirming they received my cancellation. In January, they billed my credit card for a renewal.”3Better Business Bureau. Founders Card LLC – Complaints
Other complaints describe charges without any advance renewal notice, phone lines that are not in service, and emails that draw only automated replies. One member called the membership “basically impossible to cancel.” Another reported a $395 charge on a card they say they never gave to FoundersCard.3Better Business Bureau. Founders Card LLC – Complaints
Not every cancellation turns into a fight. But treat documentation as required, not optional. Send from an email account you control, request written confirmation at every step, and set a calendar reminder about a month before your renewal date.
Refunds and Remaining Benefits
In responses to BBB complaints, FoundersCard has stated that members who accepted offers and used benefits are not eligible for refunds. One company reply read: “We cannot provide a refund for this year.”3Better Business Bureau. Founders Card LLC – Complaints The full written refund policy is not publicly visible, since the online terms document cuts off before the billing section ends.2FoundersCard. FoundersCard Terms of Service and Membership Agreement Practically speaking, once your card has been charged, recovering that money directly from FoundersCard will be difficult.
If your cancellation is accepted before your term ends, you should keep access to hotel, airline, and other benefits through the end of the period you already paid for. Nothing in FoundersCard’s published materials indicates that benefits are cut off the moment a cancellation request comes in.
Disputing a Charge With Your Card Issuer
If FoundersCard bills you after you canceled, or if a renewal was never authorized, a credit card dispute is your strongest fallback. Under the Fair Credit Billing Act, you have 60 days from the date the first statement containing the error was sent to file a written dispute with your card issuer.4Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors The clock runs from the statement date, not from when you spot the charge, so review statements promptly around renewal time.
Send the dispute to your card issuer at the address designated for billing inquiries, which is not the same as the payment address. Include your name, account number, the disputed amount, and why the charge is wrong. The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles, up to a maximum of 90 days. While the investigation is open, you can withhold payment on the disputed amount without being reported delinquent or sent to collections.5Federal Trade Commission. Using Credit Cards and Disputing Charges
Attach your paper trail: the cancellation email you sent, any confirmation you received, and the statement showing the charge. A dispute backed by documentation is far more likely to succeed than one that rests on your intent alone.
Filing a Complaint
If you believe FoundersCard is making cancellation unreasonably difficult, you can file a complaint with the FTC at ftc.gov or with your state attorney general’s office. The FTC continues to pursue deceptive subscription practices under Section 5 of the FTC Act and the Restore Online Shoppers’ Confidence Act, and many states have their own automatic renewal laws with notice and cancellation requirements.6Sidley Austin LLP. U.S. FTC Signals Renewed Interest in Click-to-Cancel Rulemaking
One Note if You’re Weighing Renewal Against Cancellation
FoundersCard fees are almost certainly not tax-deductible, even if you use the benefits for business travel. Federal tax law disallows deductions for dues paid to any club organized for business, pleasure, recreation, or other social purposes, and the statute specifically names airline and hotel clubs.7Office of the Law Revision Counsel. 26 USC 274 – Disallowance of Certain Entertainment, Etc., Expenses IRS Publication 529 repeats the point and calls out airline and hotel clubs by name.8Internal Revenue Service. Publication 529 – Miscellaneous Deductions FoundersCard’s core benefits are hotel upgrades, airline status, and networking, which sits squarely in the disallowed category. If a business write-off was part of your reason for keeping the membership, that assumption probably doesn’t hold.