That recurring $9.99 charge on your statement is almost certainly DashPass, DoorDash’s monthly delivery subscription. To cancel the DoorDash $9.99 charge, open the DoorDash app, go to your account, tap Manage DashPass, and choose Cancel Membership. If the money has already come out, you can ask DoorDash support to refund it, and if that fails, your bank can reverse it as a billing error.
Cancel DashPass in the App or on the Web
The subscription lives inside your DoorDash account, not in your bank’s app or the partner that gave you the trial. Cancel it at the source:
- Open the DoorDash app and tap the account icon.
- Tap Manage DashPass.
- Tap Cancel Membership.
- Click through the retention screens until you see a final confirmation that your membership will not renew.1DoorDash. How Do I Cancel My DashPass Subscription
The website works the same way. Log in at doordash.com, open your account menu, go to Manage DashPass, and cancel from there.
A confirmation email should hit your inbox within a few minutes. If it doesn’t, go back into Manage DashPass and check that the status reads canceled. Don’t assume it went through because you tapped the button.
What Happens After You Cancel
If you cancel a paid membership after your billing date, DoorDash does not prorate a refund. Your $0 delivery fees and reduced service fees stay active through the end of the billing cycle you already paid for.2DoorDash Help Center. What Is DashPass
Free trials cut off the moment you cancel. There is no grace period. If you want to use the last days of a trial, set a reminder for the final day and cancel then.
If You Can’t Log In
Use the Forgot Password link on the sign-in screen to reset through the email tied to the account. If that email is gone too, contact DoorDash support: 855-431-0459 or in-app chat, available 24/7. Either channel can cancel on your behalf.3DoorDash Help Center. How Do I Cancel My DashPass Subscription Have the account email and the last four digits of the card on file ready so the agent can locate the subscription.
Why You’re Being Charged When You Never Signed Up
Most surprise $9.99 charges trace back to a promotional trial that quietly converted. Chase card holders, for example, get complimentary DashPass for a set period (typically 6 or 12 months depending on the card). When the promotional window closes, DoorDash enrolls you in the standard $9.99 monthly plan automatically.4DoorDash. DashPass for Chase Card Members Amazon Prime and other partner trials work the same way.
You cancel these the same way you’d cancel any DashPass subscription, inside the DoorDash app under Manage DashPass.5Chase. Complimentary DashPass From DoorDash You don’t need to call Chase. One catch: once you cancel a promotional DashPass, you typically lose eligibility for that same promotion if you try to re-enroll later.
Getting a Refund for a Charge Already Processed
If the $9.99 has already posted, contact DoorDash support. In the app, open the Help or Support section from your account menu. Live chat tends to be fastest; phone works too at 855-431-0459.6DoorDash Help Center. Customer Support
Explain that the charge was unintended and ask for a refund. Have the transaction date and amount from your bank statement ready. DoorDash is more likely to refund the fee if you haven’t used any DashPass benefits during the billing cycle in question. If you placed orders with $0 delivery fees that month, expect pushback. There is no published refund deadline, but the sooner you ask after the charge, the better your odds.
Disputing the Charge With Your Bank
If DoorDash denies the refund or won’t respond, your card issuer is the next step. Under the Fair Credit Billing Act, you have 60 days from the statement date to dispute a billing error in writing with your credit card issuer.7Office of the Law Revision Counsel. United States Code Title 15 Section 1666 A charge that continues after cancellation qualifies, and so does a charge from a subscription you never knowingly authorized.
Call the number on the back of your card or use your bank’s dispute form online. Note the charge date, the $9.99 amount, and the merchant name as it appears on your statement (usually “DoorDash DashPass”). Explain whether you canceled before the charge posted or never authorized the enrollment at all.
After you file, the issuer has to acknowledge the dispute within 30 days and finish investigating within 90. You don’t have to pay the disputed amount while it’s under review, and the issuer can’t charge interest on it or report it late. If you win, the charge and any related fees come off. Banks generally expect you to try the merchant first, so document your DoorDash refund attempt (screenshots of the chat, a support ticket number) before filing.
Once the subscription is canceled and any pending refund is resolved, check your statements over the next two billing cycles to confirm the charges have actually stopped. And if a free trial pulled you in this time, set a calendar reminder the day you accept the next one, before it can convert.8DoorDash Help Center. What Fees Do I Pay