To cancel Dollar Shave Club, log into your account at dollarshaveclub.com, open the Subscriptions page, and click “Cancel Subscription.” Do it at least one day before your next scheduled order date, or you’ll be charged for another box.1Dollar Shave Club. Manage my Subscriptions
Cancel Through Your Account
Sign in, go to Subscriptions, find the subscription you want to end, and click “Cancel Subscription.”1Dollar Shave Club. Manage my Subscriptions The site walks you through a few screens asking why you’re leaving and will likely offer a discount or a pause on shipments before it lets you finish. Keep clicking through until you reach a final confirmation.
If you just have a backlog of blades and might come back later, the pause option on the “Next Box” tab stops charges and shipments without ending the account.1Dollar Shave Club. Manage my Subscriptions For a clean break, skip past it.
Once cancellation goes through, your dashboard should show the subscription as inactive and a confirmation email should arrive shortly after. Save that email. It’s your proof of the date you canceled if a charge shows up later.
If You Subscribed Through Apple or Google Play
Canceling on the Dollar Shave Club website will not work if you signed up through the App Store or Google Play. Those subscriptions are managed by the platform. Uninstalling the app does not cancel anything; you’ll keep getting charged.
On Android, open the Google Play Store, go to your subscriptions, select Dollar Shave Club, and tap “Cancel subscription.”2Google Play Help. Cancel, pause, or change a subscription on Google Play On iPhone or iPad, open Settings, tap your name, go to Subscriptions, select Dollar Shave Club, and tap “Cancel Subscription.”3Apple Support. If you want to cancel a subscription from Apple You keep access for the rest of the period you’ve already paid for.
If You Can’t Log In
If you’ve lost access to the email address on the account, cancel by contacting support through the help center at ask.dollarshaveclub.com.4Dollar Shave Club Help Center. Help! I forgot my email Have your name, billing address, and the last four digits of the card on file ready so they can verify you.
You can also reach support by live chat, Monday through Friday, 9 a.m. to 2 p.m. PST, or by emailing members@dollarshaveclub.com.5Dollar Shave Club. Help Center6Dollar Shave Club. How do I contact you Include the full name and email tied to your account and state plainly that you want to cancel. Vague wording slows things down. Keep a copy of the message and any reply.
Time It Right to Avoid Another Box
Once an order starts processing, Dollar Shave Club cannot cancel it or make changes to it.7Dollar Shave Club. Can I cancel my order? Cancel at least one day before your next order date, which you can find on your account dashboard. If you cancel the same day an order processes, you’ll still pay for it.
Refunds Within 30 Days
Dollar Shave Club does not accept returns, but it offers a 30-day money-back guarantee. If you’re unhappy with a product, contact support within 30 days of purchase for a full refund; you don’t have to ship anything back.8Dollar Shave Club. Policies If your last box was a disappointment and you’re inside that window, ask for the refund before or right after you cancel.
If You’re Charged After Canceling
Start with Dollar Shave Club. Email members@dollarshaveclub.com with your cancellation confirmation and the charge details. The company’s terms require both sides to attempt an informal resolution first.9Dollar Shave Club. Terms of Service
If that doesn’t resolve it, you can dispute the charge with your bank. Under the Electronic Fund Transfer Act, report an unauthorized debit-card charge within 60 days of the statement date it first appears on. Your liability is capped at $50 if you act within two business days of discovering the problem; wait longer than 60 days and you may be responsible for the full amount.10Consumer Financial Protection Bureau. 12 CFR 1005.6 – Liability of consumer for unauthorized transfers If you paid by credit card, the card issuer’s chargeback process is usually faster and offers broader protection. Your cancellation confirmation email is the key piece of evidence in either process, so hold onto it.