To cancel a Denver Post subscription, call customer service at 303-832-3232, or if you originally signed up on the website, use the online cancellation page at myaccount.denverpost.com.1The Denver Post. Digital Subscription Frequently Asked Questions The paper does not refund unused time, but your access continues through the end of the billing period you’ve already paid for.2The Denver Post. All Access Subscription FAQ Get a confirmation number before you hang up or close the browser, and check your next bank statement to make sure the charges actually stop.
Cancel by Phone
Call 303-832-3232 and tell the representative you want to cancel. Customer service hours are Monday through Friday from 6:30 a.m. to 5:00 p.m., Saturday from 7:00 a.m. to 10:00 a.m., and Sunday from 8:30 a.m. to 11:00 a.m.3The Denver Post. How to Contact Us
Expect a retention pitch. The agent will likely offer a discounted rate or a temporary pause. If you’ve already decided, say “no thank you” and repeat that you want to cancel. Before you hang up, ask for a confirmation number or ask that a cancellation email be sent to you. Write it down. That number is your proof the call happened, and you’ll want it if charges keep appearing.
Cancel Online
If you started your subscription on the Denver Post website, you can cancel at myaccount.denverpost.com/dp/subscription/cancel.1The Denver Post. Digital Subscription Frequently Asked Questions Log in with the email and password on the account and follow the prompts. It’s faster than calling and creates its own digital record.
If you signed up by phone, through a door-to-door offer, or by mail, the online portal may not show a cancellation option. In that case, you’ll need to call.
What to Have Ready
The Denver Post identifies your account using your account number, the phone number on the account, or your address and zip code.1The Denver Post. Digital Subscription Frequently Asked Questions Any one of those is enough. For the online portal, you’ll need the email address linked to the account. If you’re calling, keep your most recent statement nearby so you can point to specific charges if billing comes up.
The No-Refund Policy
The Denver Post does not refund unused portions of a subscription. When you cancel, your digital access and any print delivery continue through the end of the billing period you’ve already paid for, and then they stop.2The Denver Post. All Access Subscription FAQ This matters most if you prepaid for several months or a year. Timing your cancellation near the end of a billing cycle gets you the most value out of what you already spent.
If a representative tells you there’s a cancellation fee or administrative charge, push back. The Denver Post’s own published terms say your subscription simply runs through the current period with no refund. Nothing in those terms mentions additional fees on top.
Print delivery usually stops within a few days, depending on when the cancellation is processed relative to the delivery schedule in your area.
If Charges Continue After You Cancel
This is where most people lose money. You cancel, assume it’s done, and don’t look at your statements for a couple of months. Then two or three more charges have gone through. Move quickly, because your dispute rights have deadlines.
Call the Denver Post Again
Dial 303-832-3232, reference your original confirmation number, and ask what happened.3The Denver Post. How to Contact Us Sometimes it’s a processing delay or a clerical error, and one follow-up call resolves it. Get a new confirmation number for this call too.
Revoke Authorization With Your Bank
If a second call doesn’t fix it, tell your bank or credit union you’ve revoked the company’s authorization to pull automatic payments. The Consumer Financial Protection Bureau recommends doing this both by phone and in writing.4Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account? After you’ve notified the bank, any further payments the company pulls are treated as errors, and you can ask the bank to reverse them. Banks usually charge a fee for a formal stop-payment order, so ask what it costs first.
Dispute the Charge With Your Credit Card Issuer
If you paid by credit card, you have a separate right under the Fair Credit Billing Act. Send a written dispute to your card issuer within 60 days of the billing statement that first showed the unauthorized charge.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors The 60-day clock runs from the statement date, not from when you noticed the charge. Your letter needs your name, account number, the amount, and why you think it’s wrong. Most issuers also let you open a dispute online or by phone, but a written follow-up protects your statutory rights.
Don’t Just Stop Paying
Ignoring the subscription and hoping it goes away can backfire. If you stop paying without formally canceling, the Denver Post can treat the account as delinquent rather than closed. The balance can grow, and the company may eventually send the debt to a third-party collector. Once a collector takes it, it can land on your credit reports with Experian, Equifax, and TransUnion, and drop your score.
Cancel properly and the account shows as closed at your request. That distinction matters if a billing dispute surfaces later. The few minutes it takes are worth more than fighting a collector months down the road.
Your Rights Under Colorado and Federal Law
Colorado’s automatic renewal statute requires any business selling a recurring subscription to clearly disclose the renewal terms, the cancellation policy, and any recurring charges before you agree.6Justia. Colorado Code 6-1-732 – Automatic Renewal Contracts – Unlawful Acts – Required Disclosures – Right to Cancel – Trial Period Offers – Exemptions – Definitions The business must also provide a simple, cost-effective way to cancel.
Colorado SB25-145, which took full effect on February 16, 2026, goes further. If you consented to the subscription online, the business must give you a way to cancel online. If you signed up by other means, the business must offer either an online cancellation link or an in-person option.7Colorado General Assembly. SB25-145 Online Cancellation of Automatic Renewal Contracts A company that fails to provide these is committing a deceptive trade practice under Colorado’s Consumer Protection Act.
Federally, the Restore Online Shoppers’ Confidence Act covers any subscription you started on the internet. It requires the seller to clearly disclose all material terms before collecting billing information, get your express informed consent before charging you, and provide simple mechanisms to stop recurring charges.8Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet If a company makes cancellation deliberately difficult, that law gives you a basis to file a complaint with the FTC.