You can cancel a CourtRecords.us subscription three ways: through your member dashboard online, by calling 833-963-2494, or by contacting support through chat or email. The site offers a seven-day trial that rolls into monthly billing, so the safest move is to cancel before that window closes. If billing has already started and the company drags its feet, federal law gives you separate tools to shut off the charges through your bank.
Get Your Account Details Together First
Pull a few things before you start so you’re not hunting for them mid-call. You need the email address you used at sign-up, since that’s how CourtRecords.us identifies your account. Your Member ID helps too if you have it. Check the welcome email or the top of your profile once you’re logged in.
On the billing side, find the last four digits of the card you used and the date and amount of the most recent charge. The company has said its billing descriptor references the website URL, so look on your statement for a line item mentioning “courtrecords.us” or similar wording. Keep this information handy in case you need to dispute a charge later.
Canceling Online Through the Dashboard
The fastest route is the member dashboard. Log in at CourtRecords.us, go to your account settings, and open the subscription or billing section. The company has stated that cancellation is available “with the click of a button” without needing to contact anyone. Click through the confirmation prompts until you see a message that your subscription is set to end.
Under the FTC’s Negative Option Rule, effective January 2025, any company that lets you sign up online must let you cancel online, and the cancellation process has to be at least as easy as sign-up. If the site funnels you into a mandatory phone call, hides the cancel button, or breaks the link, that may violate federal rules on subscription cancellations.
Canceling by Phone, Chat, or Email
If you’d rather talk to someone or the online option isn’t cooperating, CourtRecords.us offers support around the clock through phone, chat, and email. The customer service number is 833-963-2494. You can also reach the support portal at members.courtrecords.us/customer/help.
Say clearly that you want to cancel, and decline any offers to pause or downgrade. Before you hang up or close the chat, ask for a confirmation number or reference code. If you’re canceling by email, include your full name, the email on the account, and a plain request to end all recurring billing. Save whatever response comes back. That message is your proof if charges keep hitting your card.
Trial Window and Billing Timing
CourtRecords.us runs a seven-day trial. The company’s terms say trials may be free or paid depending on the offer you took; if it was a paid trial, that fee is billed at sign-up. After the seven days, the subscription automatically converts to a monthly plan unless you’ve canceled first.
The terms of service also reserve the right to change pricing and subscription options at any time, so the monthly rate you were quoted may not match what’s on the site today. Your original confirmation email or dashboard shows the amount you actually agreed to. Most accounts stay active through the end of the period you’ve already paid for, so you keep access until that cycle runs out.
Confirming the Cancellation Went Through
After you submit the request, watch for a confirmation email with a reference number or cancellation code. Save it. If nothing arrives within a couple of days, follow up through the support portal or call back. Silence isn’t confirmation.
Then check your bank or card statement for the next one to two billing cycles. If a new charge shows up after your cancellation date, you have clear grounds to dispute it, and the confirmation email or call reference is your evidence.
If the Charges Keep Coming
Two federal laws give you leverage when a subscription won’t die.
The Restore Online Shoppers’ Confidence Act makes it illegal to bill a consumer through an auto-renewing subscription unless the seller clearly disclosed the terms up front, got your express informed consent, and gives you a simple way to stop the recurring charges. A cancellation process built to trap you may violate this law.
The FTC’s Negative Option Rule requires the cancellation mechanism to be as easy to find and use as sign-up was, offered through the same medium. Sellers can’t force you through a live agent to cancel something you signed up for online.
Stopping the Payment Through Your Bank
The Electronic Fund Transfer Act lets you stop a preauthorized recurring transfer by notifying your bank or card issuer at least three business days before the next scheduled charge. Notice can be oral or written, though the bank may ask you to put it in writing within fourteen days. This doesn’t close your CourtRecords.us account, but it cuts off the payment. Use it when you’ve already asked the company to stop and nothing changed.
Disputing Charges You’ve Already Been Billed
For credit card charges, the Fair Credit Billing Act gives you 60 days from the date the statement with the error was sent to dispute it in writing with your card issuer. Your notice needs your name, account number, the amount you’re disputing, and why. The issuer has to acknowledge the dispute within 30 days and resolve it within two billing cycles. For debit card charges, the EFTA stop-payment above is your main tool, but you can also ask your bank about a chargeback for unauthorized transactions.
Filing a Complaint
If the charges continue, file a complaint with the FTC at ReportFraud.ftc.gov and with your state attorney general’s consumer protection office. Complaints won’t return your money directly, but they build the record regulators use in deciding whether to act against a company.
Canceling Doesn’t Remove Your Data
One thing worth knowing: ending your subscription stops the billing, but it does not remove your personal information from the site’s search results. That’s a separate request through the opt-out page at courtrecords.us/optout/, and broader data rights requests go through courtrecords.us/privacyform/. Several state consumer privacy laws let residents request deletion of their personal information whether or not they were ever a paying subscriber.