To cancel a Chewy Autoship, open the Autoship Manager in your Chewy account and cancel the item there, or call customer service at 1-800-672-4399. Either method is free and takes only a minute or two. The catch is timing: your cancellation has to go through before 12:00 AM the day before your next scheduled ship date, or the order processes and you’re stuck returning it instead.1Chewy. Autoship Terms (USA)
The Deadline You Have to Beat
You can cancel at any point between shipments. The hard cutoff is midnight the day before your next ship date. About 24 hours before that ship date, Chewy places a payment authorization hold on your card, and once the order processes, the cancellation tools no longer apply.1Chewy. Autoship Terms (USA)
Chewy sends a pre-shipment email roughly 72 hours before the ship date as a reminder. Don’t wait for it if you already know you want to cancel. That email is your last chance, not your only chance.
Cancel Online Through the Autoship Manager
Log into your Chewy account and open the Autoship Manager. You’ll see every item currently set for recurring delivery, along with its price and frequency.
Open the item you want to cancel and look for the cancellation option in its details. Chewy will ask why you’re leaving and may offer to pause the subscription or change the schedule instead. Decline those if you want a full cancellation, then confirm. The dashboard updates immediately to show the item as inactive.
If you want to keep some items on autoship but drop one, go to the Autoship Manager, select the order that contains it, and click “Remove” next to the item.2Chewy. Autoship and Save Removing every item from an autoship ends the subscription itself.
Cancel by Phone
Call 1-800-672-4399. Chewy customer service is available 24/7, and you can also reach them through live chat on the site.3Chewy. Chewy Help Have your account email and the product name ready. A representative can cancel a single item or the entire autoship.1Chewy. Autoship Terms (USA)
Phone is the better option when you’re close to the cutoff and want on-the-spot confirmation that the next shipment has been stopped.
Consider Adjusting Instead of Canceling
If the real problem is too much product or deliveries arriving too often, a smaller change may fix it without giving up the recurring 5% autoship discount.4Chewy. Autoship Overview
- Change the delivery frequency in the Autoship Manager. The new interval starts after your next order, not before it.2Chewy. Autoship and Save
- Skip a shipment to push the next order back one cycle without touching anything else.
- Reschedule the next delivery to a new date. This has to be done at least 48 hours before the currently scheduled order.2Chewy. Autoship and Save
- Swap products by removing one item and adding another to the same autoship, which helps when your pet is transitioning to a new food.
One thing to check before you decide: Chewy can change autoship prices between shipments, so the price at signup isn’t locked in. Compare the current autoship price to the one-time price before assuming a cancellation costs you money.
Confirm the Cancellation Went Through
The Autoship Manager should show the item as removed or inactive right away, and Chewy sends a confirmation email. If nothing arrives within a few hours, log back in and check that the item is no longer in your active autoship list. If it still shows as scheduled, call customer service.
Watch your bank or credit card statement around the date the next shipment would have been charged. Your subscription stays active until you cancel it, so a confirmation email plus a clean statement is your proof the recurring charges have stopped.1Chewy. Autoship Terms (USA)
If the Order Already Shipped
Once an order has processed, the cancellation tools won’t do anything. You’re working with Chewy’s return policy instead, which accepts returns within 365 days of purchase, and in some cases Chewy will refund the order without asking you to send the item back.5Chewy.com. Return Policy
Call 1-800-672-4399 or use live chat to start the return. Chewy representatives tend to be flexible, especially with unopened items. If the food is opened and your pet won’t eat it, say so; refunds are sometimes issued with a suggestion to donate the product to a local shelter rather than ship it back.