To cancel your AT&T Personal Cloud subscription, sign in at att.com/mywireless, open the add-ons for the line carrying the service, and remove it — but download your stored photos and files first, because AT&T is shutting the service down entirely on February 1, 2026, and all remaining data will be permanently deleted.1AT&T. AT&T Personal Cloud
Download Your Files Before You Cancel
Cancellation triggers deletion. AT&T’s terms state that all Personal Cloud data is permanently deleted within 30 days of cancellation, and once that window closes there is no recovery process and no way for customer support to retrieve anything.2AT&T. AT&T Personal Cloud App Subscription The same fate applies to any data left on the platform when the service shuts down on February 1, 2026.
AT&T provides an archive tool that bundles your files into downloadable ZIP packages. Sign in through the web portal, look for the “Request your archive” option, and submit the request. You’ll get a confirmation email, followed within about 48 hours by a second email containing a download link. That link opens a page where your files are split into ZIP archives of up to 5 GB each, and you download each one separately.
Don’t leave this to the last day. The archive can take the full 48 hours to prepare, and downloading several ZIPs takes time if you have a lot of storage. Once the files are on your computer, extract them and spot-check a few photos and at least one video to confirm nothing is corrupted. If you plan to move your library to Google Photos, iCloud, Dropbox, or another service, do that after the download finishes and before you cancel.
Cancel on the AT&T Website
Sign in with the AT&T ID that manages the wireless line carrying the Personal Cloud add-on. If you handle more than one account, confirm you’re on the right one before making changes.3AT&T. Learn About Accounts and IDs
- Go to att.com/mywireless, or open your account overview and select “Manage wireless.”
- If your account has multiple lines, use “Switch” to pick the line with the cloud add-on.
- Open “My add-ons” to see every paid feature on that line, including Personal Cloud.
- Select the cloud add-on and follow the prompts to remove it.
The site will confirm the removal on screen. Screenshot that confirmation. If a charge shows up on a later bill and you need to dispute it, the screenshot is your proof of the cancellation date.4AT&T. Add or Remove AT&T Wireless Add-Ons
Cancel in the myAT&T App
The myAT&T app manages the same add-ons as the website. Sign in, open the details for your wireless line, and find Personal Cloud in the add-ons list.5AT&T. Get to Know the AT&T App Tap it, choose to remove it, and confirm. Screenshot the confirmation screen before navigating away. The change usually takes effect at the end of your current billing cycle, so one final charge for the period already in progress is normal.
Cancel Through Apple If You Subscribed in the App Store
If you originally signed up for AT&T Personal Cloud through the Apple App Store, removing the add-on from your AT&T account won’t stop the billing. Apple handles the subscription in that case, and you have to cancel through Apple.2AT&T. AT&T Personal Cloud App Subscription
On an iPhone or iPad:
- Open Settings and tap your name at the top.
- Tap Subscriptions.
- Find and tap the AT&T Personal Cloud subscription.
- Tap Cancel Subscription.
If you don’t see a Cancel button and instead see an expiration date in red text, the subscription is already canceled.6Apple Support. If You Want to Cancel a Subscription From Apple If the subscription isn’t showing up at all, you may have signed up under a different Apple ID; search your email for “receipt from Apple” to find the account that was charged.
Cancel by Phone
Dial 611 from your AT&T wireless phone to reach support without a separate number.1AT&T. AT&T Personal Cloud Ask for billing, and tell the representative you want to remove the Personal Cloud add-on from your line. Get a confirmation number and save it, either written down or forwarded to you by text or email. Phone cancellations are harder to prove after the fact than online ones, so that number is your record.
What Happens After You Cancel
Cancellation takes effect at the end of your current billing period. You keep access to your files for the rest of the cycle you’ve already paid for, but new uploads stop. Within 30 days after that, AT&T permanently deletes everything stored in your Personal Cloud, and there is no way to restore it.2AT&T. AT&T Personal Cloud App Subscription If you realize after canceling that you missed a folder, the only chance to recover it is inside that 30-day window, before deletion runs.