To cancel ASOS Premier, contact ASOS Customer Care through their live chat; there is no self-service cancel button in your account settings. You can get a full refund of the $19.99 annual fee only if you cancel within one calendar month of signing up and haven’t placed any orders using your Premier shipping benefits.1ASOS. ASOS Premier
How to Reach Customer Care
ASOS handles Premier cancellations only through its support team, so the whole process runs through chat.1ASOS. ASOS Premier
- Log into your account first. Click the person icon in the top-right corner on the website, or bottom-right in the app. Being signed in lets the agent pull up your subscription right away.2ASOS. Can You Help Me With My ASOS Account
- Open the Help pages and start a chat. ASOS routes you through an AI Assistant first, then connects you to a live agent.3ASOS. How Can I Get in Touch With Your Customer Care Team
- Tell the agent you want to cancel your Premier membership. Expect them to ask why or offer alternatives before processing it.
Live chat runs from 5:00 a.m. to 11:59 p.m. CDT, seven days a week.3ASOS. How Can I Get in Touch With Your Customer Care Team The chat button only appears on the Help pages when an agent is actually available.
When You Qualify for a Refund
Two conditions have to be true at the same time. You must cancel within one calendar month of signing up, and you must not have placed any orders using your Premier shipping benefits.1ASOS. ASOS Premier A single qualifying order in that first month ends your refund eligibility.
Past the one-month window, ASOS will not refund the fee, no matter how little you’ve used the service.1ASOS. ASOS Premier The practical move at that point is to cancel so you aren’t auto-renewed for another year, then keep using the free shipping until your paid period runs out.
What Happens to Your Benefits
Cancelling doesn’t cut off your Premier shipping immediately. If your membership is still inside its active year, the shipping benefits stay in place until the subscription period ends, and your account then reverts to standard shipping rates.
If You Signed Up Through Google Play or the App Store
If you subscribed to ASOS Premier through Google Play or the Apple App Store instead of directly on the ASOS website, the recurring charge is managed by that platform, not by ASOS. Contacting ASOS Customer Care alone may not stop the billing.
On Android, open the Google Play app, tap your profile icon, then Payments & subscriptions, then Subscriptions, and cancel ASOS Premier from the list. On iPhone, open Settings, tap your name, then Subscriptions, and cancel from there. That stops future charges but doesn’t trigger a refund from ASOS on its own, so if you think you still qualify for one, message Customer Care as well.
If the Chat Button Isn’t Showing
Not seeing chat is the most common snag, and it’s usually a timing issue rather than a bug. The button only loads on the Help pages during live agent hours (5:00 a.m. to 11:59 p.m. CDT).3ASOS. How Can I Get in Touch With Your Customer Care Team If you’re inside those hours and the button still doesn’t appear, try clearing your browser cache, switching from the app to the desktop site, or turning off any ad blockers that might be blocking the chat widget from loading.
And if you’ve been hunting through your account settings for a cancel option, stop looking. ASOS doesn’t offer one for Premier. Chat is the only reliable route.