To cancel ADHD Advisor, follow the cancellation instructions in your account on the platform’s website or email the company directly; the cancellation takes effect at the end of your current billing period, and no refund is issued for the unused days.1ADHD Advisor. Terms and Conditions of Use The step most people miss is that ending your membership is not the same as closing your account, and if you’re on a stimulant or other controlled medication, the order you do things in matters more than the cancellation itself.
How to Cancel Your Membership
ADHD Advisor’s terms say you can cancel by following the instructions on the site or by contacting the company.1ADHD Advisor. Terms and Conditions of Use The standard monthly subscription for medication management or therapy is $130 per month.2ADHD Advisor. Same Day Virtual ADHD Diagnosis and Treatment Before you start, open your account settings and note the email address on file and your billing date. Cancel a few days before the next charge so you aren’t paying for a month you won’t use.
If the patient portal doesn’t show a clear cancellation option, send an email stating that you want to cancel your membership. Include your full name as it appears on the account and any account ID from your settings. Save the sent message and any automated reply. That timestamp is your evidence if a charge shows up after cancellation should have taken effect.
Once the cancellation goes through, you keep access to telehealth services and booking credits through the end of the current billing period, and nothing rolls over into the next month.1ADHD Advisor. Terms and Conditions of Use
Canceling Is Not the Same as Closing Your Account
Canceling your membership stops future charges and ends your access to telehealth visits and booking credits. It does not delete your account. You’ll still have a login, and personal health information stored on the platform stays visible to you.1ADHD Advisor. Terms and Conditions of Use
To fully deactivate the account and end your registration, send a separate email to legal.privacy@adhdadvisor.org.1ADHD Advisor. Terms and Conditions of Use Deactivation terminates all access to the platform, including stored health records. Download or request copies of your medical records and diagnosis documentation before you take that step. The company reserves the right to delete materials after deactivation, subject to its retention policies and applicable law.
Refunds
The terms are blunt: all purchases are final.1ADHD Advisor. Terms and Conditions of Use No refunds are provided for unused sessions, unused booking credits, or the remaining portion of a monthly billing period after you cancel. Prorated refunds are not part of the standard policy. The company leaves room for refunds in “extenuating circumstances” at its discretion, but that language puts the decision entirely on their side.
The practical consequence: cancel as close to the start of your billing cycle as possible. If you cancel on day 25 of a 30-day cycle, you’ve paid for a month you barely used and the terms say that money doesn’t come back. Initial evaluation fees are almost certainly nonrefundable once a clinician has provided the consultation, because the service has been delivered.
Handle Your Prescription Before You Cancel
If you’re taking a stimulant or other controlled medication prescribed through ADHD Advisor, don’t cancel until you have a plan for continuity. A lapse in medication disrupts daily functioning, and lining up a new prescriber isn’t always fast.
One option is to transfer an existing prescription to a new pharmacy. Federal regulations allow a one-time transfer of an electronic prescription for Schedule II through V controlled substances between retail pharmacies, but only at the patient’s request.3eCFR. 21 CFR 1306.08 The transfer must happen directly between two licensed pharmacists, the prescription must stay in electronic form, and none of the content can be altered during the transfer. Call the pharmacy you want to use, confirm they can fill the medication, then ask them to initiate the transfer with your current pharmacy.
The other option is to establish care with a new prescriber before canceling. During 2026, DEA and HHS telehealth flexibilities remain in effect, meaning a new telehealth provider can prescribe Schedule II controlled substances like stimulants without first seeing you in person.4U.S. Department of Health and Human Services. HHS and DEA Extend Telemedicine Flexibilities for Prescribing Under the permanent statute, the Ryan Haight Act, prescribing controlled substances online normally requires at least one prior in-person evaluation.5Office of the Law Revision Counsel. 21 USC 829 The current flexibilities are scheduled to expire on December 31, 2026, so if you’re reading this near the end of the year, check whether they’ve been extended again or whether permanent rules have been finalized.
Get Your Medical Records Out
Federal privacy law gives you the right to inspect and obtain a copy of your protected health information for as long as the provider maintains it, whether or not you’re still a patient.6eCFR. 45 CFR 164.524 – Access of Individuals to Protected Health Information That right covers your ADHD diagnosis, treatment notes, prescription records, and any superbills you need for insurance reimbursement. Psychotherapy notes are one narrow exception providers can withhold; standard medication management records are not in that category.
If you only cancel your membership without deactivating the account, the terms say you keep access to personal health information stored on the platform.1ADHD Advisor. Terms and Conditions of Use Once you deactivate, that portal access disappears. Download everything you need first. If you’re transitioning to a new psychiatrist or primary care doctor, ask ADHD Advisor to send your records directly to the new provider while your account is still active. Responsiveness to former patients with deactivated accounts is harder to predict.
If Charges Continue After You Cancel
If ADHD Advisor keeps billing you after cancellation, you have two federal tools depending on how you paid.
For debit cards and bank account withdrawals, the Electronic Fund Transfer Act lets you stop a preauthorized recurring payment by notifying your bank at least three business days before the next scheduled transfer.7Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers Call your bank or submit the request in writing. The bank can require written confirmation within 14 days of a phone request, so follow the call with a letter or secure message. This stops the payment at the bank level regardless of what ADHD Advisor does on its end.
For credit cards, the Fair Credit Billing Act gives you 60 days from the date a charge appears on your statement to dispute it as a billing error. Send a written notice to your card issuer identifying the charge, explaining that you canceled the service, and stating the amount you believe is wrong.8Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors The issuer then has two billing cycles, and no more than 90 days, to investigate and resolve the dispute. During that window they cannot try to collect the disputed amount from you.