To cancel a Young Living Loyalty Rewards order, contact Member Services directly by phone, live chat, or email. You cannot do it through Virtual Office.1Young Living Essential Oils. Loyalty Rewards FAQ Before you make the call, spend your points and check your processing date. Both moves can save you real money.
Spend Your Points First
The moment your cancellation processes, every unused loyalty point is gone. No grace period, no partial credit, no way to get them back if you call again five minutes later.2Young Living Essential Oils. Loyalty Rewards Subscription FAQ This catches longtime members hardest, since they’ve had the most time to build a balance.
You can redeem up to 375 points per month on product orders through Virtual Office. Open the “Details” tab next to your points balance and choose “Shop To Redeem Points Now.”3Young Living Essential Oils. Loyalty Rewards If your balance is larger than that monthly cap, place a redemption order this month and cancel the following month. Check your balance before you plan around it, because points expire on a rolling 12-month basis, so anything older than a year is already gone.
How to Reach Member Services
Young Living requires all loyalty subscription cancellations to go through a Member Services agent. Your three options:1Young Living Essential Oils. Loyalty Rewards FAQ
- Phone: 1-800-371-3515, toll-free for the U.S. and Canada.4Young Living Essential Oils. Young Living Customer Care
- Live chat through the Young Living website during business hours.
- Email to Member Services with your member ID and a clear statement that you want to cancel.
The agent will verify your identity and confirm your intent. Expect an offer to adjust the order amount or swap products instead of canceling; that’s standard. A polite, firm “I’d like to cancel” is enough. Calls tend to run five to fifteen minutes, and hold times drop early in the week and early in the morning.
You should get a confirmation email once it’s processed. Save it. If a charge shows up on your card after that email, the confirmation is your evidence for disputing it.
Cancel at Least Two Days Before Your Processing Date
Timing is where people get billed for orders they didn’t want. You need to cancel at least two days before your next processing date, or the order will fulfill automatically.2Young Living Essential Oils. Loyalty Rewards Subscription FAQ Your processing date is visible in Virtual Office under the Loyalty Rewards tab. Check it before you do anything else.
If the order has already processed by the time you cancel, Young Living charges a 25 percent restocking or handling fee on the return because you didn’t update the template before the cutoff.2Young Living Essential Oils. Loyalty Rewards Subscription FAQ That fee sits on top of shipping charges you won’t get back.
What You Lose When the Cancellation Goes Through
Two things disappear at cancellation: your point balance and your tier progress. The loyalty program pays out at rates tied to consecutive months of qualifying orders:3Young Living Essential Oils. Loyalty Rewards
- Months 1–3: 10 percent of each qualifying order back as loyalty points
- Months 4–24: 20 percent back
- Months 25+: 25 percent back
Cancel after two years at the 25 percent tier, and if you ever re-enroll you restart at 10 percent.1Young Living Essential Oils. Loyalty Rewards FAQ Worth weighing if there’s any chance you’ll come back.
Canceling the subscription is separate from closing your Young Living account. Your account stays open, you can still log into Virtual Office, and you can still place one-time orders and view your history.
If the Order Already Shipped
When you miss the cutoff and the order has shipped, returns are still possible, but the refund shape depends on timing and condition:5Young Living Essential Oils. Return Policy
- Unopened, within 30 days: full refund to your original payment method, minus shipping.
- Opened, within 30 days: account credit for the purchase price, minus shipping.
- Opened or unopened, 31–90 days: account credit minus shipping and a 10 percent handling fee.
Returning a loyalty order also forfeits any points earned on those products and resets your participation counter, exactly like a cancellation.5Young Living Essential Oils. Return Policy Call Member Services for a Return Merchandise Authorization number before shipping anything. Packages without one won’t be accepted, and return shipping comes out of your pocket.
Consider Reducing Instead of Canceling
If the real problem is the size of the monthly commitment rather than the program itself, dropping your template to the 50 PV minimum preserves your tier and your points. One missed month resets your consecutive count to zero and drops you back to the 10 percent earning rate,2Young Living Essential Oils. Loyalty Rewards Subscription FAQ so a small qualifying order usually protects more value than skipping saves.
To keep wholesale pricing without a loyalty subscription, you generally need at least 50 PV in orders per year. An occasional one-time order keeps the account active without the recurring charge. Brand partners should also note that loyalty orders often cover the 100 PV threshold tied to commission qualification, so canceling without replacing that volume through one-time orders will affect rank and payouts.6Young Living. Compensation Plan Flyer
If the monthly order no longer fits your life, a clean cancellation, timed correctly and made after you’ve spent your points, is the right call.