To cancel a Tripo AI subscription, log into your account at tripo3d.ai and use the billing settings to cancel through the Stripe payment portal. If you subscribed on an iPhone, cancel through your Apple subscription settings instead; on Android, cancel through Google Play. Tripo AI’s terms state that fees are non-refundable, so canceling before the next billing date is the only reliable way to avoid another charge.1Tripo. Terms of User Agreement
Which method works depends entirely on how you signed up. Canceling inside the Tripo AI app or website won’t stop charges that Apple or Google is collecting on Tripo’s behalf.
Cancel on the Tripo AI Website
Web signups are billed through Stripe, Tripo’s third-party payment processor.2Tripo. Pricing and Billing Log into tripo3d.ai and open your workspace settings. Find the billing or subscription area, which redirects you to a Stripe-hosted portal listing your active plan and payment history.
Select the cancellation option in the Stripe portal and confirm at the prompt. Screenshot the confirmation screen and keep the cancellation email Tripo sends. If charges continue later, that paper trail matters.
The dashboard layout changes as Tripo updates its interface, so the billing link may not sit where documentation shows it. If you can’t find it, skip to emailing support.
Cancel on iPhone Through the App Store
If you subscribed inside the iOS app, Apple handles the billing and only Apple can stop it.3Apple. If You Want to Cancel a Subscription From Apple Deleting the app does nothing to the subscription.
- Open the Settings app on your iPhone.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Tap Tripo AI in the list.
- Tap Cancel Subscription. If you see a red expiration date instead of that button, the subscription is already canceled.
Apple confirms the cancellation right away, and paid features stay active until the current billing period ends.
Cancel on Android Through Google Play
Open the Google Play Store app, tap your profile icon, and go to Payments and Subscriptions. Select Tripo AI and tap Cancel. Do this before your next renewal date, because Google processes cancellations going forward and doesn’t reverse charges already made.
Email Support if Self-Service Fails
When the portals don’t work, email support@tripo3d.ai and request cancellation.4Tripo. Support and FAQ Include the email address on your account, your subscription tier, and the effective date you want. Tripo’s terms specifically direct users to this address to close accounts.1Tripo. Terms of User Agreement
Community forum reports describe subscriptions that appeared canceled in the dashboard but continued charging, or re-enabled themselves after being turned off. A direct email creates a written record you can use if you need to escalate to your bank later.
What Happens After You Cancel
Paid features stay active through the end of the current billing period. You aren’t cut off the moment you cancel. When the period ends, the account drops to the Free tier, which limits you to 200 monthly credits, 10 stored models, and standard processing priority.5Tripo Studio. Tripo Studio Pricing Models already in your library generally stay there, but download and editing options are more restricted on the free plan.
If you need high-resolution exports or advanced formats of existing work, download them before the downgrade takes effect.
Check your bank or card statement during the next billing cycle to confirm the charges have stopped. On an annual plan, canceling does not trigger a prorated refund for the unused months.
Refunds
Tripo’s terms state that all fees are “non-cancelable, non-refundable” except where the agreement itself provides otherwise.1Tripo. Terms of User Agreement No published provision describes a refund window or prorated refund for early cancellation.
Apple App Store purchases are governed by Apple’s refund rules, not Tripo’s terms. Apple sometimes grants refunds for recent charges through the Report a Problem page, particularly for accidental purchases or services that didn’t work as described. Google Play offers a similar request process for Android subscribers.
If Charges Continue After You Cancel
If you canceled, emailed support, and charges still appear, you have two escalation paths.
Call your bank or card issuer using the number on the back of the card, explain that you canceled and are still being billed, and ask to dispute the transaction. Follow up in writing to the billing disputes address the issuer provides.6Federal Trade Commission. How to Stop Subscriptions You Never Ordered Keep your cancellation confirmation email, any support correspondence, and statements showing the charges.
You can also file a complaint at ReportFraud.ftc.gov. The FTC won’t resolve an individual dispute, but federal law requires online sellers using recurring billing to provide a simple cancellation mechanism and to obtain clear consent before charging.7Federal Trade Commission. Restore Online Shoppers Confidence Act Mentioning that requirement in your email to support is fair leverage when the automated cancellation isn’t holding.