To cancel a Spypoint plan, log into webapp.spypoint.com or open the Spypoint mobile app, go to the plan settings for the specific camera, and turn off auto-renewal. You can also call customer service at 1-888-779-7646. Do it at least 24 hours before your next renewal date, because Spypoint subscription fees are non-refundable.1SPYPOINT. Terms of Use for Subscription Agreements
Timing Is the Whole Game
Spypoint’s terms require you to cancel at least 24 hours before the next payment date. Miss that window and the system processes the renewal automatically, and you won’t get the money back. Fees are non-refundable on both monthly and annual plans, with no proration for the days you don’t use.1SPYPOINT. Terms of Use for Subscription Agreements
Before you cancel anything, log in and note your renewal date. If you have more than one camera, each one can carry its own plan, so confirm which device you’re actually canceling.
Cancel Through the Web Portal
Go to webapp.spypoint.com and sign in with the email tied to your billing. Your dashboard lists every registered camera. Open the plan management area for the camera you want to cancel, then turn off auto-renewal and confirm when prompted.
Screenshot the confirmation page. Because subscriptions are non-refundable, that screenshot is your evidence if a charge shows up anyway.
Cancel Through the Mobile App
Open the Spypoint app and tap the camera icon in the navigation bar. Select the camera, open its settings, find the plan management section, and turn off auto-renewal. The screens are condensed versions of the web portal. Screenshot the confirmation here too.
If the app makes cancellation hard to find or complete, the FTC’s Negative Option Rule, effective May 2025, requires companies selling recurring subscriptions to provide a simple mechanism to cancel and immediately stop future charges.2Federal Register. Negative Option Rule That gives you grounds to dispute the charge with your bank.
Cancel by Phone or Live Chat
Call Spypoint at 1-888-779-7646 if the self-service options don’t work, or if you want to transfer a paid plan to a different camera instead of canceling it outright.3SPYPOINT. How Do I Delete a Camera From My Account Phone support runs Monday through Sunday, 9:00 AM to 5:00 PM Eastern. Live chat on the website is available 24/7.4SPYPOINT. Contact Us – Questions About Your Trail Camera
Have your account email and your camera’s SIM number (also called the ICCID) ready. It’s on a sticker on the camera itself. Ask the representative to email you written confirmation of the cancellation.
If You Subscribed Through Google Play or the App Store
This trips people up. If you originally signed up through Google Play or Apple’s App Store, canceling inside Spypoint’s own portal may not stop the charges, because the app store handles the billing. Cancel where you signed up.
Google Play
Open Google Play on your Android device, go to your subscriptions, select the Spypoint subscription, and tap Cancel Subscription. Uninstalling the app does not cancel the subscription.5Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
Apple App Store
On your iPhone, open Settings, tap your name, tap Subscriptions, find Spypoint, and tap Cancel Subscription. If there’s no cancel button and you see an expiration message in red, it’s already canceled.6Apple Support. If You Want to Cancel a Subscription From Apple
Either way, you keep access through the end of the billing period you already paid for.
Deleting a Camera Does Not Cancel the Plan
Removing a camera from your Spypoint account does not cancel the data plan attached to it. Spypoint’s support page says directly that if a camera is on a paying plan, you have to contact customer service to transfer or cancel that plan before deleting the device.3SPYPOINT. How Do I Delete a Camera From My Account
Before deleting any camera, confirm the plan is on the free tier with auto-renewal off, and save any photos you want to keep. Deleting a camera permanently removes every picture associated with that device from the app.3SPYPOINT. How Do I Delete a Camera From My Account
The Insiders Club Is Billed Separately
The Insiders Club is a $99.99 annual membership that gives discounts on accessories and reduced pricing on data plans.7SPYPOINT. Insiders Club – Annual It bills separately from your camera plans. Canceling one doesn’t cancel the other, so if you’re leaving Spypoint entirely, cancel both.
The Insiders Club follows the same 24-hour rule. Any accumulated SpyDollars expire immediately when you cancel, so spend them first.1SPYPOINT. Terms of Use for Subscription Agreements
What Happens After You Cancel
Your paid plan stays active through the end of the current billing period. After that, the camera drops to the free tier, which includes 100 photo transfers per month at no cost.8SPYPOINT. Photo Transmission Plans The camera keeps working; you just get fewer photos sent to your phone.
If You Get Charged Anyway
Check first whether you canceled inside the 24-hour advance window. If you did cancel in time and you have a screenshot or a confirmation email, contact customer service with that proof. If Spypoint won’t resolve it, dispute the charge with your credit card company or bank.