How to Cancel a Shockbyte Server and Get a Refund Within 72 Hours

To cancel a Shockbyte server, back up your world files, log in to panel.shockbyte.com, open the server, click My Plan, then Manage Plan, and follow the cancellation prompts. If you paid through PayPal, cancel the automatic payment on PayPal separately, because that subscription can keep charging you even after Shockbyte stops sending invoices.1Shockbyte. How To Cancel Your Services

Back Up Your Files First

Once cancellation goes through, Shockbyte permanently deletes everything tied to the service. World saves, plugin configurations, resource packs, custom settings: all gone, with no recovery afterward.1Shockbyte. How To Cancel Your Services Do this step before touching the cancel button.

You have two options. The quickest is a panel backup: in the Shockbyte Panel, open your server, click the Backups tab, select the instance, and click Start Backup to create a downloadable snapshot.2Shockbyte. How To Backup Your Server Files For a complete copy of every file in its original folder structure, use an SFTP client like FileZilla. The connection details are in your control panel under Files, then SFTP Connect; your SFTP password matches your control panel password.3Shockbyte. How To Use FileZilla For FTP (File Management)

Use SFTP if you plan to move the server to another host later. Use the panel backup if you just want a safety net.

Cancel From the Server Control Panel

Shockbyte’s current cancellation flow runs through the server control panel:

  1. Log in at panel.shockbyte.com and go to My Servers.
  2. Click the server you want to cancel.
  3. Find My Plan at the bottom left of the page.
  4. Under Plan Details, click Manage Plan.
  5. In the “Manage Your Plan?” window, follow the prompts to cancel.1Shockbyte. How To Cancel Your Services

You’ll get a confirmation email titled “Cancellation Request Confirmation.” No further invoices will be generated for the service after that.4Shockbyte. How to Cancel Your Services If you run more than one server, check the email against the service you meant to cancel.

If You See the Older Billing Portal Instead

Shockbyte still maintains a separate billing client area. Log in, click Services, then My Services, click the service, and look for Request Cancellation under Actions in the left sidebar. You’ll be asked for a reason (feedback only; it doesn’t affect the cancellation) and then confirm.4Shockbyte. How to Cancel Your Services This portal may offer two choices: immediate cancellation, which shuts the server down right away, or end-of-billing-period, which lets you keep using it until your prepaid time runs out.

Getting a Refund: The 72-Hour Window

Shockbyte offers a money-back guarantee within 72 hours of ordering a new service. The clock starts when you place the order and stops when you submit the cancellation request. Inside that window, use the self-serve refund feature from your server’s control panel: open the refund option, enter a reason, and confirm.5Shockbyte. How to use the Shockbyte Self-Serve Refund Feature

Several limits are worth knowing before you count on the money coming back:

  • Each client can use the 72-hour refund policy only once. If you’ve claimed it on a previous server, it won’t be available again.
  • Renewal payments don’t qualify. The window applies to the initial purchase of a service, not to recurring charges.
  • Shockbyte may message you asking why you want the refund and offering to help. If you don’t respond within 48 hours, you lose eligibility.
  • You’ll be asked to confirm the request. Failing to confirm within 48 hours also forfeits eligibility.

Refunds come back either as account credit or to your original payment method, at Shockbyte’s choice.5Shockbyte. How to use the Shockbyte Self-Serve Refund Feature

Outside the 72-hour window, the self-serve option won’t appear. You can still contact support to ask, but approval at that point is entirely at Shockbyte’s discretion.

Cancel the PayPal Subscription Separately

Ending the service on Shockbyte’s side stops future invoices, but a PayPal subscription is a standing authorization to pull money. It can keep sending payments after your Shockbyte account is closed. Shockbyte’s own guide flags this and tells you to cancel the PayPal side yourself.1Shockbyte. How To Cancel Your Services

In PayPal, go to Settings, click Payments, then Automatic Payments (sometimes labeled “Subscriptions and saved businesses”). Find Shockbyte and cancel the agreement.6PayPal. What is an automatic payment and how do I update or cancel one? It takes about half a minute.

If you paid by credit or debit card directly, watch your statements for a cycle or two to confirm no further charges appear. Recurring invoices usually stop cleanly once Shockbyte removes them, but checking catches the rare stray charge before it becomes a dispute.