To cancel a PC App Store subscription, sign in to your account on the PC App Store website and end the subscription there, or use the chat support on the site if you cannot reach the setting yourself. Uninstalling the program from your computer does not cancel the subscription and does not stop the charges. If you cannot log in or support does not respond, you can cut off the payments directly through your bank or credit card issuer.
One thing to rule out first. “PC App Store” is a specific third-party Windows program that often gets installed alongside other free software. It is not the Microsoft Store built into Windows. Check the merchant name on your bank statement. If the charge says Microsoft, the cancellation runs through your Microsoft account instead, and the steps at the end of this article apply.
Cancel the Subscription on the PC App Store Website
PC App Store runs quietly in the background on Windows and can create a paid subscription tied to the account you set up (or that was set up during installation). Billing lives with that account, not with the copy of the program on your machine. Removing the software will leave the subscription active and the charges coming.
Log in to your account on the PC App Store website using the email address associated with the charge. Look for a subscription, billing, or membership area and end the recurring plan there. If you cannot find the option, open the chat support feature on the site and ask them to cancel the subscription and confirm in writing. Save any confirmation message or email they send you.
If you never knowingly created an account, or you cannot recover the login, do not spend days chasing it. Move to stopping the payments through your bank or card issuer, covered below. That path does not require the seller’s cooperation.
Remove PC App Store From Your Computer
Once the subscription itself is canceled, uninstall the program so it stops running and cannot re-enroll you in anything.
On Windows 11, open Settings from the Start menu, choose Apps, then Installed apps. Type “PC App Store” in the search box, click the three-dot menu next to the entry, and choose Uninstall. On Windows 10, the path is Settings, then Apps, then find PC App Store in the list, click it, and select Uninstall.
If the uninstall fails or the program keeps coming back, restart in Safe Mode and try again. On Windows 11, go to Settings, then System, then Recovery, and click Restart Now under Advanced Startup. When the blue options screen appears, choose Troubleshoot, then Advanced Options, then Startup Settings, and press 4 to boot into Safe Mode. Safe Mode keeps background processes from interfering with the removal. Run the uninstall from Apps as usual, then restart normally.
Stop the Charges When the Seller Won’t Cooperate
If the company is unreachable, stalling, or you never got a clean cancellation confirmation, you have two independent routes to cut off the money. You can use either or both.
Stop Payment Through Your Bank
Federal law lets you stop a preauthorized electronic payment by notifying your bank or credit union at least three business days before the next scheduled charge. You can do this by phone or in writing. If you call, the bank can require written confirmation within 14 days; if you don’t send that written follow-up, the verbal stop-payment order expires.1eCFR. 12 CFR 1005.10 – Preauthorized Transfers
Call the customer service number on the back of your card or on your bank’s website. Ask specifically to place a stop payment on recurring charges from the merchant, and read them the exact merchant name shown on your statement. Banks typically charge a fee for stop-payment orders, so ask what it will be before you authorize it.
Dispute the Charge With Your Credit Card
If the subscription was billed to a credit card, you can dispute the charge as a billing error under the Fair Credit Billing Act. Your written dispute must reach the card issuer within 60 days of the statement date that shows the charge. Most issuers also take disputes online or by phone, but following up in writing protects your legal rights. Filing a dispute costs nothing, and the issuer must investigate before trying to collect the disputed amount.
If you believe the charge was never properly authorized in the first place, say so plainly in the dispute. Unauthorized charges carry stronger protections than a simple failed cancellation. You can also file a complaint at no cost with your state attorney general’s consumer protection office.
Your Rights Under Federal Law
Two laws sit behind the credit card and bank steps above, and one sits behind your right to a working cancel button in the first place.
The Electronic Fund Transfer Act gives you the right to stop any preauthorized electronic transfer from your bank account by notifying your financial institution at least three business days before the scheduled transfer.2Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers This right exists no matter what the subscription agreement says and no matter whether the seller has processed your cancellation.
The Restore Online Shoppers’ Confidence Act requires any business selling online through a negative option feature (a plan that keeps charging until you cancel) to provide a simple mechanism for consumers to stop the recurring charges.3Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet
The FTC’s Click-to-Cancel rule builds on that by requiring sellers to make cancellation as easy as sign-up. If you enrolled online, the seller has to let you cancel online. The rule also bars companies from forcing you through lengthy retention pitches before processing a cancellation.4Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships
Confirm the Cancellation and Watch Your Statements
Save or screenshot whatever confirmation the cancellation screen or chat gives you, and keep any confirmation email. If you had to go through your bank or card issuer, keep the reference number they give you for the stop-payment order or dispute.
Then watch your bank or credit card statements through at least the next billing cycle. If a new charge appears anyway, use it as evidence when you call the issuer back. A recurring charge that posts after a documented cancellation or stop-payment order is a stronger dispute than the first one.
If the Charge Is Actually From Microsoft
If the merchant name on your statement is Microsoft, the subscription is tied to your Microsoft account, not to PC App Store. Go to account.microsoft.com/services in a web browser and sign in with the email and password you used when you signed up. Find the subscription, click Manage, and then select Cancel. Some subscriptions show this as “Upgrade or Cancel” instead. Follow the prompts until the page confirms the subscription will not renew.5Microsoft Support. Cancel Your Microsoft Subscription
If the page shows “Turn off recurring billing” instead of a cancel button, the subscription is already set to expire on the date listed and will not charge you again.6Microsoft. Cancel a Microsoft 365 Subscription
Microsoft decides refund eligibility automatically during the cancellation flow. Refunds are most common right after a purchase or renewal, but not every cancellation qualifies; if a refund is available, the option shows up as part of the cancellation.7Microsoft Support. Microsoft Subscription Refund Policy If you originally bought the subscription through Google Play or the Apple App Store, cancel and request any refund through that store instead; Microsoft’s policy does not apply there.8Microsoft Support. In-App Purchases with Non-Microsoft Billing Platforms