To cancel a MUD\WTR subscription, log in to your account at mudwtr.com, open the subscription you want to end, and click “Cancel Subscription” at the bottom of the management page. If you can’t get in, email drink@mudwtr.com from the address on your account and ask them to cancel it. Either way, do it before your next charge date, because once an order enters fulfillment, that shipment and its charge go through.
Cancel Through Your Online Account
Sign in at mudwtr.com and click “Manage” to open your subscription details. If you have more than one active subscription, each is listed separately, so click “Manage” on the specific one you want to end. Scroll to the bottom of that page and click “Cancel Subscription.”1MUD\WTR. Help Center
The site will likely ask why you’re leaving before finalizing. Pick any reason and keep moving. Once you confirm, the account status updates and no further charges should post.
Cancel by Email
If you can’t log in or aren’t sure which email you used to sign up, write to drink@mudwtr.com and ask them to cancel. Include your full name and the email address tied to your account so support can locate your billing profile.2MUD\WTR. Terms of Service
Save a copy of what you send and any reply. MUD\WTR’s terms state that cancellation takes effect when they confirm receipt, so the confirmation email is your proof. If nothing comes back within a couple of business days, follow up or try the self-service route again.
Cancel Before Your Next Charge Date
Timing is the whole game. Once MUD\WTR processes your next order and generates a shipping label, that charge is final. Their terms are explicit that cancellation notices “will not affect charges submitted before we reasonably could act.”2MUD\WTR. Terms of Service
Your account dashboard shows the next charge date. Check it as soon as you start thinking about canceling, and give yourself a buffer of a few days rather than pushing it to the last minute.
Pause or Space Out Deliveries Instead
If the real problem is unused product piling up, you have options short of canceling.
- Skip a delivery. From “Manage,” click “Next charge date” and push it out.1MUD\WTR. Help Center
- Change frequency to every 30, 60, or 90 days from the subscription management page.1MUD\WTR. Help Center
Switching to 90-day deliveries drops annual shipments from twelve to four while keeping the subscription discount.
The 30-Day Money-Back Guarantee
First-time customers who bought within the last 30 days can request a full refund if the product wasn’t for them.3MUD\WTR. Return Policy The 30-day window runs from the date of purchase, not delivery, so factor in shipping time.
This refund is separate from ending your subscription. Even if you get your first order refunded, you still need to cancel the recurring plan, or you’ll be charged again on the next cycle.
What to Do If Charges Continue After Cancellation
Most cancellations stick. If another charge posts after you’ve canceled, you have rights that don’t depend on MUD\WTR’s own policy.
Stop Payment Through Your Bank
If you pay by debit card or direct bank transfer, federal law lets you stop any preauthorized recurring payment. Notify your bank at least three business days before the next scheduled transfer, by phone or in writing. If you call, the bank may require written confirmation within 14 days.4Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers
This right comes from the Electronic Fund Transfer Act and works independently of anything in a merchant’s terms. Your bank is legally required to honor a stop-payment request when you give adequate notice.5eCFR. 12 CFR 1005.10 – Preauthorized Transfers
Dispute the Charge on Your Credit Card
If you paid by credit card, you can file a billing dispute with your card issuer. Federal law gives you 60 days from the date the charge appears on your statement to submit a written dispute identifying the charge and explaining the error.6Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors A charge that posts after you’ve canceled fits that definition, because you didn’t authorize it.
The FTC advises canceling directly with the company first and documenting everything, then, if charges keep coming, filing a dispute with your card issuer online or by phone and following up in writing.7Federal Trade Commission. How to Stop Subscriptions You Never Ordered A saved copy of your cancellation email or a screenshot of the confirmation screen is what makes these disputes fast to resolve.