How to Cancel a Mopar Extended Warranty and Get a Refund

To cancel a Mopar extended warranty, submit a written cancellation request through any Stellantis dealership or send it directly to Mopar by email or fax. Cancel within the first 60 days without filing a claim and you get a full refund of what you paid. After that, the refund is prorated based on the time and mileage you’ve used, minus a cancellation fee that depends on the state where you bought the plan.¹

Documents to Gather First

Pull these together before you contact anyone:

Your contract number, printed on the original Mopar Vehicle Protection agreement or the ID card you received at purchase.
The Vehicle Identification Number (VIN), the 17-character number on the lower-left corner of your windshield or inside the driver’s door jamb.
The current odometer reading, since part of your refund calculation depends on miles driven.
The plan provisions booklet, not just the summary card.
Proof of loan payoff if you financed the vehicle and have since paid it off, so the refund check comes to you instead of the lender.

If you’ve already sold the vehicle, include a copy of the bill of sale. For a repossession or total loss, bring the relevant insurance or lender paperwork. The name on your cancellation request has to match the name on the original contract exactly. Mismatched names and missing signatures are the most common reasons a request gets kicked back.

Three Ways to Submit the Cancellation

You do not need to go back to the dealership where you originally bought the plan.

Through Any Stellantis Dealer

Walk into any Chrysler, Dodge, Jeep, Ram, Fiat, or Alfa Romeo dealership and ask the finance department to process your cancellation. The dealer contacts Mopar on your behalf and handles the paperwork. This is the easiest route if a dealership is nearby, since the finance manager can catch errors on the spot.

By Email or Fax Directly to Mopar

If no dealership is convenient, send your cancellation request along with the plan provisions, proof of payoff when applicable, and the vehicle’s current mileage to MVPCancellations@fcagroup.com or fax the documents to 1-833-990-0065.² Email gives you a built-in record of when you submitted the request, which matters because the refund calculation runs from the date Mopar receives your written notice.

By Phone for Questions Only

The Mopar Vehicle Protection line is 1-800-521-9922, available Monday through Friday from 8:00 a.m. to 8:00 p.m. ET and Saturday from 9:00 a.m. to 5:00 p.m. ET.³ A call is useful for getting a cancellation quote or asking about your specific situation, but you still have to submit written documentation to finalize the cancellation. A phone call alone does not close the account.

The 60-Day Full Refund Window

Mopar gives you a 60-day free-look period starting from the original purchase date. Cancel inside that window without having filed a claim and you receive a full refund of everything you paid, with no cancellation fee deducted.¹ If you did file a claim during those first 60 days, the refund drops to the same prorated formula used for later cancellations.

The 60-day clock runs from the purchase date, not from when you first drive the car or when coverage kicks in. If you bought the plan during your vehicle purchase and had second thoughts a week later, this is the cleanest exit available.

How the Prorated Refund Is Calculated

After 60 days, or if you filed a claim during the free-look period, Mopar calculates your refund using a prorated formula. The refund equals the full price you paid for the plan, minus a proration for the coverage you already used, minus the cancellation fee for your state.¹

The proration uses whichever is greater: the percentage of the contract’s time that has elapsed, or the percentage of the contract’s mileage you’ve used. On a 5-year, 60,000-mile plan where you’ve used 2 years but only 15,000 miles, the time percentage (40%) is larger than the mileage percentage (25%), so proration runs on time. The longer you wait or the more you drive, the smaller the refund.

One detail catches people off guard: the refund date is tied to when Mopar receives your written cancellation request, not when you decided to cancel or when you dropped the paperwork in the mail. Every week between your decision and Mopar’s receipt is coverage time subtracted from your refund.

Cancellation Fees by State

The cancellation fee depends on the state where you purchased the plan, not where you currently live. Many states cap it well below the $75 default:¹

$25: Alabama, Arizona, Nevada, Washington
$25 or 10% of contract cost, whichever is less: California
$50: Hawaii, Missouri, New York, Texas
$50 or 10% of contract cost, whichever is less: Illinois, Iowa
$50 or 10% of the pro-rata refund, whichever is less: North Carolina
5% of the refund: Florida
10% of unearned premium, no flat fee: Georgia
10% of unearned premium, up to $75: Oklahoma
No fee: New Hampshire, Puerto Rico
$75: all other states

If the Vehicle Is Still Financed

When a lien exists on the vehicle, Mopar sends the refund check to the lienholder rather than to you. The lender applies that payment to the loan principal, which reduces the balance you owe but does not lower your monthly payment unless you refinance.²

If you’ve already paid the loan off, include a lien release or payoff confirmation letter with your cancellation paperwork. Without that proof, Mopar has no way to verify the loan is satisfied and will default to sending the check to the bank on file. Chasing a misdirected check from a lender who no longer holds your loan takes months and is entirely avoidable with one document.

Cancellation After a Total Loss or Repossession

If your vehicle is totaled or repossessed, you can still cancel the plan and receive whatever prorated refund applies. The process depends on whether the plan was financed with the vehicle.²

When the plan was bundled into your auto loan, your rights under the plan transfer to the lienholder, and the lender is responsible for requesting the cancellation through the dealer where the plan was purchased. In practice, the insurance total-loss settlement and the warranty refund both flow to the lender to settle the remaining loan balance. If the plan was not financed, the refund comes directly to you by check.

Do not assume someone else is handling this. After a total loss, call 1-800-521-9922 to confirm whether the lender has initiated the cancellation. Insurance settles totaled vehicles quickly, and an uncancelled warranty just sits there losing value every day.

Transfer Instead of Cancel

If you’re selling your vehicle privately, transferring the remaining Mopar coverage to the buyer can make the car more attractive and may lift the sale price. The transfer fee is $50 in most states, with New Hampshire the exception at no charge. You have to submit the transfer form, signed by you as the original owner, along with payment within 60 days of the ownership change. Requests received after that 60-day window will not be processed.

Transferring only works for private sales. If you’re trading in at a dealership, the dealer typically won’t want the transfer, since they’d rather sell their own coverage to the next buyer. In that case, cancelling for a prorated refund is the only way to recover value from the plan.

Following Up on the Refund

Mopar doesn’t publish an official processing timeline, but most refunds arrive within four to six weeks of the date they receive your written request. If the vehicle is financed, the check goes to the lender and may take an additional billing cycle to show as a credit on your loan statement.

Keep copies of everything you submitted, including email confirmations and fax transmission reports. If six weeks pass without a refund or loan credit, call 1-800-521-9922 with your contract number ready.³ For financed vehicles, check your loan account directly with the lender too. Refund checks sometimes get applied without any automatic notification to the borrower.

1
Chrysler Factory Plans. Mopar Vehicle Protection Cancellation and Transfer Policies
2
Mopar. FlexCare or Mopar Vehicle Protection FAQ
3
Mopar. Talk with a Specialist – FlexCare Vehicle Protection