You can cancel a Luminar Neo subscription at any time, and where you do it depends on where you bought it: through your Skylum account if you purchased from skylum.com, or through the App Store or Google Play if you subscribed on an Apple or Android device. Cancellation stops future renewals but leaves the software working until the end of the billing period you’ve already paid for.
Cancel a Subscription Bought From Skylum
Log in at skylum.com and open My software from the menu. Click Manage Subscription, then choose the cancel option and confirm on the prompt that follows.1Luminar Knowledge Hub. Cancel My Subscription
After you confirm, no further charges will be taken, and you keep full access to Luminar Neo until your current term ends. Cancel six months into an annual plan and you still have six months of use left.2Skylum. Cancellation and Refunds Policy
Cancel Through the App Store
On an iPhone or iPad, open Settings, tap your name, then tap Subscriptions. Find Luminar Neo, tap it, and tap Cancel Subscription.3Apple Support. If You Want to Cancel a Subscription From Apple
On a Mac, open the App Store, click your name at the bottom left, then Account Settings. Scroll to Subscriptions, click Manage, select Luminar Neo, and click Cancel Subscription.4Apple Support. Cancel, Change, or Share Subscriptions in the App Store on Mac
Cancel Through Google Play
On Android, open the Google Play Store, tap your profile icon in the top right, then Payments & Subscriptions. Choose the Luminar Neo subscription, tap Cancel Subscription, and follow the prompts.5Google Play Help. Cancel, Pause, or Change a Subscription on Google Play Your access continues through the time you’ve already paid for.
Getting a Refund
Skylum offers a 30-day money-back guarantee on direct purchases from its website, measured from the date of purchase. For subscriptions, the guarantee applies only to your first payment. Renewal charges are not refunded for any reason.2Skylum. Cancellation and Refunds Policy
If you’re inside that 30-day window and want your money back, request the refund directly; canceling on its own stops future charges but doesn’t return what you’ve already paid. Purchases through Apple, Google Play, or another third-party store fall outside Skylum’s refund policy and must go through the store instead.2Skylum. Cancellation and Refunds Policy
For an Apple refund, go to reportaproblem.apple.com, sign in, click I’d like to, choose Request a refund, pick a reason, find the Luminar Neo charge, and submit. Apple doesn’t publish a fixed refund window for subscriptions, so outcomes depend on the circumstances.6Apple Support. Request a Refund for Apps or Content That You Bought From Apple
For Google Play, go to play.google.com, click your profile picture, then Payments & Subscriptions, then Budget & Order History. Find the Luminar Neo charge, click Report a problem, and complete the form with a refund request. Google typically decides within one to four days, and if more than 48 hours have passed since purchase it may redirect you to Skylum.7Google Play Help. Request a Refund on Google Play
If You Have a Perpetual License Instead
Skylum also sells Luminar Neo as a one-time perpetual license. There’s nothing to cancel on a perpetual license because it doesn’t auto-renew. The software keeps working indefinitely; only updates and generative AI tools are limited, included for one year from the purchase date, after which the version you have continues to run but no longer receives new features unless you buy an update. Check your original purchase email or your Skylum account if you’re not sure which you have.
Your Photos and the Creative Library
Photos you’ve already exported from Luminar Neo are ordinary image files on your computer and stay yours after cancellation. What ends with your access is the ability to open the software and adjust or reapply edits. If you have work in progress, export final versions before your term runs out.
Access to the Creative Library, which includes presets, skies, LUTs, and overlays, runs on its own annual renewal. Canceling your main subscription does not automatically cancel Creative Library, and canceling Creative Library does not cancel your main subscription. Check both in your account to avoid a charge you weren’t expecting.8Skylum. Luminar Neo Pricing
If Cancellation Doesn’t Go Through
Skylum’s support contact form is at skylum.com/support/contact. Fill in the product name, your email, and a description of the problem, and include the order ID from your confirmation email. Skylum doesn’t publish a direct support email, so the form is the primary route.
Save the confirmation screen or email from any cancellation you complete. If a charge shows up after you’ve canceled, that confirmation is your evidence when disputing the charge with your bank or card issuer.