To cancel a LexisNexis subscription, contact your assigned Account Manager and submit written notice of non-renewal at least 30 days before your contract’s anniversary date. Miss that window on a research platform agreement and you’re locked into another 12-month term.1LexisNexis. End User License Agreement – Litigation Software Products Print and digital publications purchased through the LexisNexis Store follow a separate process with different phone numbers and refund deadlines.
Figure Out Which LexisNexis Product You Have
The cancellation path depends entirely on the product. Research subscriptions such as Lexis+, Nexis Uni, and CounselLink run through an assigned Account Manager. Print books, looseleaf services, and digital publications from the LexisNexis Store go through a separate subscription team. And if you’re not actually a subscriber but want your personal information removed from LexisNexis data products, that’s a third process covered at the end of this article.
Check your most recent invoice or account dashboard for the exact product name before you make contact. It makes the rest of the call faster.
Know Your Renewal Date Before You Do Anything Else
LexisNexis research platform agreements typically run for an initial term and then automatically renew for consecutive 12-month periods. The standard agreement requires written notice of non-renewal at least 30 days before the anniversary of the start date.1LexisNexis. End User License Agreement – Litigation Software Products Your specific contract may require longer — 60 or 90 days is common for enterprise agreements. Pull your original subscription agreement and read the term and termination section.
The renewal date is not always the date you first paid. It often aligns with a calendar quarter or fiscal year, so check rather than guess. Multi-year contracts with fixed pricing generally don’t allow mid-term cancellation without paying the remaining balance. Store-purchased subscriptions are blunter: you cannot cancel a current subscription and can only request that it end when the current period expires.2LexisNexis. Cancellation and Return Policy
Gather Account Details First
Before you call, pull together your 10-digit LexisNexis account number (on your monthly statement of account activity or your account dashboard), the exact legal entity on the contract, and your contact information.3LexisNexis. Viewing Your Monthly Statement of Account Activity4LexisNexis. How Do I Cancel or Make Changes to My LexisNexis Contract If your organization has multiple accounts or add-on modules on separate billing lines, list every one. A missed secondary module keeps billing after the main subscription ends.
Only administrators with renewal permissions can manage contracts through the LexisNexis portal.5LexisNexis. How Do I Renew My Contract If that’s not you, find out who it is. Your Account Manager can tell you.
Canceling a Research Platform Subscription
For Lexis+, Nexis, and related research tools, contact your assigned Account Manager, who handles renewals, modifications, and cancellations.4LexisNexis. How Do I Cancel or Make Changes to My LexisNexis Contract If you don’t know who that is, call LexisNexis Customer Support at 1-800-543-6862, which operates 24/7.6LexisNexis. LexisNexis Support Center
When you make the call or send written notice, confirm four things:
- The exact subscription being canceled
- An effective date at the end of the current term
- Whether any secondary modules or accounts are included
- Explicit acknowledgment that no automatic renewal will occur
Always follow a phone conversation with an email restating your cancellation request and referencing the date and details of the call. Ask the representative for written confirmation in return. This paper trail is what you’ll rely on if a billing dispute surfaces later.
Canceling a Print or Digital Publication Subscription
Store subscriptions bypass the Account Manager entirely. You have three options:2LexisNexis. Cancellation and Return Policy
- Call 800-833-9844, Monday through Friday, 8 AM to 8 PM ET
- Email SubscriptionSpecialist@lexisnexis.com
- Mail back an invoice or notification marked “CANCEL”
For Juris product subscriptions, use the phone number. For all other print and digital products, email works.7LexisNexis. Cancellation Policy and Request for Print and Digital Publishing Solutions A LexisNexis representative will contact you to confirm the cancellation.
Refund Windows for Publication Subscriptions
Credit shrinks quickly after your invoice date on service publications:2LexisNexis. Cancellation and Return Policy
- Within 30 days of invoice date: full credit of the advertised price, minus shipping and handling, with unused shipments returned
- Between 31 and 60 days: five-sixths of the annual subscription price, minus shipping and handling, with returns required
- After 60 days: no credit
Non-service subscriptions, which are one-time purchases, follow a simpler rule: return unused materials within 30 days of receipt for full credit, or receive nothing. Returning a single shipment does not cancel your subscription — you have to cancel separately. All eBooks, CDs, downloadable content, and software purchases are non-cancellable, nonrefundable, and nonreturnable. Return postage is your responsibility, and you should include a copy of the invoice and packing slip.
Export Your Research Before Access Ends
Access to the research platform typically continues until the last day of your paid period. After that, logins are deactivated and retrieving saved work becomes effectively impossible. Start exporting early. On Lexis+, use the Download icon on individual documents to save them in your preferred format.8LexisNexis. How to Download Documents on Lexis+ Saved searches, annotations, and folder structures won’t survive the transition, so download the underlying documents rather than assuming the organization around them will carry over.
Confirm the Cancellation Actually Happened
Get written confirmation from LexisNexis and keep it for at least one full billing cycle past the cancellation date. That’s the window where errors show up.
Watch for a final invoice. Charges for premium searches or off-plan content accessed before termination still apply, and amounts unpaid within 30 days of the invoice date accrue a late payment charge of 15% per annum, or the legal maximum, whichever is lower.9LexisNexis. LexisNexis Price Schedule Pay it promptly.
Check your card or bank statement after the cancellation date for any recurring charge that shouldn’t be there. Your written cancellation record and any confirmation email are what you’ll need to dispute one.
If You’re Not a Subscriber: Opting Out of LexisNexis Data Products
Many people looking to “cancel” LexisNexis aren’t subscribers at all. They want their personal information removed from the consumer data products used by insurers, landlords, employers, and background check services. This is a separate process from canceling a subscription.
Use the opt-out form at optout.lexisnexis.com.10LexisNexis. LexisNexis Opt-Out Form You’ll select a reason, provide identifying information for each person, and submit at least one address. Suppression takes up to 30 days and does not expire, though your information may reappear if LexisNexis later ingests new public records matching your identity. The opt-out does not affect law enforcement databases or products regulated under the Fair Credit Reporting Act. For questions about the opt-out itself, the LexisNexis Privacy Hotline is 1-800-831-2578.