To cancel a Dog is Human subscription, log into your account at dogishuman.com and end the plan from your subscription settings, or email hello@dogishuman.com and ask the company to cancel it for you. There’s no phone line, no cancellation fee, and no required call. What matters most is timing: once your next shipment enters fulfillment, you’re working with the refund policy instead of a clean cancellation.
Cancel Through Your Online Account
This is the fastest route. Click Login in the top menu at dogishuman.com, sign in with the email address you used to place your order, and open your account dashboard. From there you can see your active subscriptions, the next delivery date, and the renewal price.1Dog is Human. Frequently Asked Questions
Select the subscription you want to end and look for the cancellation option inside the plan details. The site runs you through a short confirmation step. When you finish, you should see an on-screen confirmation and receive an email. Save one or both. If a charge later appears, that confirmation is your proof.
Forgot your password? Use the reset link on the login page. You’ll need access to the email address tied to the original order, since that’s your username.
Cancel by Email
If you can’t get into your account, or you just prefer written contact, email hello@dogishuman.com and ask them to cancel.2Dog Is Human. Contact Us The company says it responds within 24 hours. Include your full name, the email address on the account, and your order number so they can find you on the first try.
Keep the message short and clear. Something like “Please cancel my subscription effective immediately and confirm once complete” leaves no room for interpretation. There is no phone-based customer support, so email is the only alternative to the self-service portal.3Dog Is Human. Contact Us
Save the reply confirming the cancellation. If anything shows up on your card afterward, that email is what you’ll use to dispute it.
Cancel Before the Next Billing Date
Charges process automatically before each shipment, so timing is the whole game. Your account dashboard shows the next renewal date. Work backward from there and give yourself a cushion of several days.
Dog is Human doesn’t publish a specific cutoff window in its FAQ or terms, so last-minute cancellations are risky. The email team can take a full 24 hours to respond, and a portal cancellation isn’t always instant. Once a shipment moves into fulfillment, you’re no longer stopping a charge; you’re asking for a refund.
If You Were Already Charged
If a renewal processed before you got the cancellation in, Dog is Human offers a 30-day satisfaction guarantee on your most recent order. You can get a full refund minus a $9 shipping and processing fee for U.S. returns.4Dog is Human. Refund Policy Email returns@dogishuman.com to start the return and the company will send you a free shipping label. Use your own label and you cover that cost yourself, with no reimbursement.
A few limits to know:
- The guarantee is one refund per customer. If you’ve used it before, you won’t qualify again.
- Only your most recent order is eligible. Older shipments can’t be refunded.
- Bulk orders of three or more items are excluded.
The 30-day clock runs from the order date. Past that, the company won’t issue a refund or exchange.5Dog is Human. Refund Policy
Consider Pausing or Changing Instead
If the problem is a backlog of supplements or a schedule that doesn’t match your dog’s usage, you may not need to cancel at all. The same portal lets you modify the subscription — delay a shipment, change the frequency, or swap products depending on what’s offered in your dashboard.1Dog is Human. Frequently Asked Questions
That matters if you plan to come back. Subscription pricing is typically lower than one-time purchase pricing, and resubscribing later means going through signup again and possibly losing a promotional rate you locked in.
If a Charge Appears After You Canceled
If Dog is Human bills you after confirming cancellation, or you can’t get a response at all, dispute the charge with your credit card issuer. Under the Fair Credit Billing Act, you can dispute charges for goods not delivered as agreed or for unauthorized charges.6Federal Trade Commission. Using Credit Cards and Disputing Charges
Write to your card issuer at the address they list for billing inquiries, not the payment address. Include your name, account number, a description of the problem, and the cancellation confirmation. Your letter needs to reach the issuer within 60 days of the statement that first showed the charge. The issuer must acknowledge your complaint within 30 days and resolve it within 90. You don’t have to pay the contested amount while they investigate.