Hertz toll charges are handled by a third-party service called PlatePass, and they come in two forms: a flat daily rate if you sign up for the All-Inclusive plan at pickup, or the toll itself plus a $9.99 administrative fee for each day you hit a toll if you don’t. Either way, the bill doesn’t show up on your rental receipt. It lands on your credit card one to three weeks after you return the car.1Hertz. If I Don’t Purchase PlatePass All-Inclusive, How Will Charges Appear on My Credit Card
How PlatePass Bills You
Hertz vehicles are equipped with PlatePass technology that detects toll crossings using either a windshield transponder or license plate cameras. Billing runs through PlatePass, not Hertz, so toll charges appear as a separate credit card line labeled “Hertz Toll” followed by your rental agreement number.2Hertz. Am I Responsible for Parking Tickets, Traffic Violations and Tolls
You have two choices at pickup. Buy PlatePass All-Inclusive for a flat daily rate that covers unlimited tolls, or decline it and pay per use. Many renters never actively choose anything; they just drive through a toll lane and the per-use billing starts automatically.3Hertz. Plate Pass
What the Per-Use Charges Cost
If you decline All-Inclusive and then use a toll road, you pay two things: the toll and a $9.99 administrative fee. That fee is charged per calendar day tolls are incurred, not per crossing. Three toll plazas on one day means one $9.99 fee plus the three toll amounts.4PlatePass. Toll Payments
The tolls themselves are billed at the tolling authority’s highest undiscounted rate, meaning the cash or pay-by-mail price rather than the discounted rate local commuters get with their own transponders. That difference runs roughly 25 to 50 percent higher than what an E-ZPass or SunPass holder pays for the same crossing.3Hertz. Plate Pass
PlatePass does apply a weekly cap on per-use fees, but the exact cap is not published and may vary by rental agreement. Check your contract for the specific language if you’re on a long trip.5PlatePass. Renting with Hertz – FAQ
The All-Inclusive Flat Rate
All-Inclusive bundles every toll and the administrative fee into one daily charge. Hertz calls it a “low daily rate” but doesn’t publish a fixed price; it varies by pickup location and state. The plan works well if you know your route crosses several toll roads, since it removes both the per-day fee and the undiscounted markup on individual tolls.3Hertz. Plate Pass
The catch: the daily rate applies to every day of your rental, whether or not you actually cross a toll. Hertz materials do not indicate the fee is refundable if you never use one. Renting in a city with no nearby toll roads and buying All-Inclusive anyway means paying for nothing.
Using Your Own Transponder
Bringing a personal E-ZPass, SunPass, or FasTrak is the most reliable way to avoid the administrative fee. When your device handles the toll, PlatePass has nothing to bill.6Hertz. Tolls and Plate Pass
The trick is keeping the Hertz transponder deactivated. If the rental car has a shielded box on the windshield, leave the Hertz device inside with the lid closed so toll sensors don’t read it. Mount your own transponder using the manufacturer’s placement instructions, and make sure it registers cleanly at highway speed. A missed read means the toll authority photographs the plate, bills Hertz as the registered owner, and PlatePass then charges you at the undiscounted rate anyway.
Some toll authorities let you temporarily add a rental car’s plate to your personal transponder account as a backup, though availability depends on the network. Not every Hertz vehicle comes with a shield box, and in plate-only regions there’s no physical transponder to disable.3Hertz. Plate Pass
NYC Congestion Pricing Is Separate
New York City’s Congestion Relief Zone toll is not covered by All-Inclusive. Even if you prepaid for unlimited tolls, you’ll get a separate bill for entering the zone, and the charge can appear on your credit card three weeks or more after you return the car.3Hertz. Plate Pass
Your personal E-ZPass won’t help either. Most Congestion Relief Zone entry points read license plates rather than transponders, and the MTA links E-ZPass accounts to specific plates. Since your transponder isn’t registered to the rental car’s plate, the MTA bills Hertz and PlatePass passes the charge to you at the undiscounted toll-by-mail rate plus the administrative fee. Short-term renters have no practical way around this one.
Where PlatePass Doesn’t Work
PlatePass covers most heavily tolled corridors on the East Coast, plus Florida, Texas, Illinois, Colorado, and California, across networks including E-ZPass, SunPass, FasTrak, I-Pass, and Peach Pass. The current list of participating roads is on the PlatePass site.7PlatePass. Participating Tollways and Bridges
It does not cover toll roads in Alabama, Alaska, Louisiana, Michigan, Minnesota, Nevada, Oklahoma, Oregon, South Carolina, or Utah. Certain California lanes are also excluded, including the I-15 Express Lanes between SR 78 and SR 163 in San Diego. Driving through an uncovered toll without paying counts as a violation under the rental agreement, and the fines land on you.5PlatePass. Renting with Hertz – FAQ
This is where people get caught. Assuming PlatePass handles everything, driving an uncovered road, and then receiving a violation notice weeks later on top of the toll itself. If your route touches any of these states or lanes, carry cash or a personal transponder as backup.
Reviewing Your Toll Charges
Toll charges don’t appear on the Hertz rental receipt. They post to your credit card one to three weeks after the rental closes, labeled “Hertz Toll” plus the rental agreement number.1Hertz. If I Don’t Purchase PlatePass All-Inclusive, How Will Charges Appear on My Credit Card
For an itemized breakdown of each crossing, use the PlatePass receipt portal at platepass.com/receipt. The simplest lookup takes only your last name and rental agreement number. You can also search using your credit card’s first six and last four digits, expiration date, charge date, and billing amount.8PlatePass. High Speed, All-Electronic Non-Stop Toll Collection for Car Rentals
Hang onto the paper rental agreement until every toll charge has posted and cleared. The agreement number is the key to pulling toll records, and retrieving it weeks later through Hertz customer service is slow.
Disputing Double Billing
Double billing happens when both your personal transponder and PlatePass charge for the same crossing. It’s more common than it should be. Handling it means going to PlatePass directly, since Hertz representatives often can’t see specific toll charge details.
Contact PlatePass at 1-877-411-4300 or information@platepass.com. Have your rental agreement number ready along with proof that your personal transponder paid the same crossing, such as a transaction history from your toll account. PlatePass has waived the administrative fee in documented cases where renters provided that evidence.9PlatePass. Contact Us
Credit card chargebacks look appealing when a dispute drags on, but be cautious. Rental companies have sent disputed balances to collections or restricted future rentals when the charge was reversed through the card issuer instead of resolved through the company’s own process. Work the PlatePass channel first.
If You Don’t Pay
Hertz holds the renter responsible for all tolls, violations, and related fees during the rental. Those amounts are charged to the card on file, and Hertz may add its own administrative fee for processing toll violations beyond what PlatePass already charges.2Hertz. Am I Responsible for Parking Tickets, Traffic Violations and Tolls
If the card on file declines or a dispute goes unresolved, unpaid balances can escalate to third-party collections. Toll debts reported to credit bureaus can stay on a credit report for up to seven years from the original delinquency date. Paying a collection account changes the status to “paid” but does not remove the entry or shorten the reporting window. A toll bill that started at a few dollars can turn into a real credit problem if you ignore it long enough.