On a bank or card statement, Candy AI appears as EverAI, the name of its parent company EverAI Limited, which is the legal entity that processes payments.1Candy.ai Help Center. What’s the Charge in the Billing Statement? The word “Candy” does not show up anywhere in the descriptor, which is why the charge often looks unfamiliar at first glance. If you subscribed through an iPhone or Android device, the descriptor looks different again, because Apple and Google handle the billing themselves.
Web and Card Purchases Show as EverAI
Pay through the Candy.ai website with a credit card, debit card, or bank transfer, and the line item reads “EverAI.”1Candy.ai Help Center. What’s the Charge in the Billing Statement? EverAI Limited is registered in Malta, so the descriptor may include a short transaction ID or a location reference pointing there rather than to your own city.2Candy.ai. Terms of Service Visa allows up to 25 characters in the merchant name field, so some banking apps truncate longer entries.3Visa. Visa Merchant Data Standards Manual
The quickest way to confirm the charge is yours is to match the dollar amount to a subscription tier. Monthly plans currently run around $12.99, and quarterly and annual plans cost less per month. One-time token purchases range from roughly $9.99 to $299.99, and each token purchase can appear as its own separate “EverAI” line item alongside any recurring subscription charge.
iPhone and iPad Purchases Show as apple.com/bill
If you subscribed inside the app on an Apple device, Apple handles the billing and the charge appears on your statement as “apple.com/bill,” with no reference to Candy AI or EverAI at all.4Apple. Get Help With Charges From apple.com/bill Apple also bundles multiple app purchases and subscriptions into a single line item, so a Candy AI charge might sit inside a total that also includes iCloud storage or a music purchase. To see which specific app generated the charge, check your Apple ID purchase history.
Android Purchases Show as GOOGLE Followed by the Developer
Google Play charges appear as “GOOGLE *” followed by the developer’s name.5Google. Understand Google Charges on Your Bank Statement Depending on how the developer registered with Google’s payment system, that might read as “GOOGLE *EverAI” or “GOOGLE *Candy.” If the name after the asterisk looks unfamiliar, open your Google Play subscription list and match the charge to a specific app.
Neither Apple nor Google lets the developer customize the descriptor. The platform sets it.
Confirming a Charge Is Really Candy AI
When the text descriptor alone isn’t enough, the extra metadata your banking app carries usually settles it. Every card transaction includes a Merchant Category Code. Digital subscription services like Candy AI are commonly classified under MCC 5817, which Visa defines as “Digital Goods — Applications (Excludes Games).”3Visa. Visa Merchant Data Standards Manual Recurring billing merchants can also fall under MCC 5968. Your bank may show the code itself, or translate it into a category like “Digital Entertainment” or “Online Services.”
The transaction date and time should line up with any confirmation email you received when you signed up or renewed. A geographic tag on the transaction may point to Malta, reflecting where EverAI Limited is registered rather than where you are. Before treating a charge as unauthorized, search your email for “EverAI” or “Candy” — many surprise charges turn out to be forgotten free trials that converted to paid subscriptions. If you want the next charge to stop, cancellation runs through Settings inside your Candy.ai profile, or through Apple ID or Google Play subscriptions if you signed up on a phone.6Candy.ai Help Center. How Do I Cancel My Subscription?
If You Didn’t Authorize the Charge
A charge you genuinely didn’t authorize can be disputed under federal law. Which law applies depends on how you paid.
For credit card charges, the Fair Credit Billing Act covers billing errors and unauthorized charges. You have 60 days from the date your creditor sent the statement to submit a written dispute. The creditor must acknowledge your notice within 30 days and resolve the issue within two full billing cycles.7Consumer Financial Protection Bureau. Regulation Z 1026.13 – Billing Error Resolution While the dispute is open, you don’t have to pay the contested amount, and the creditor cannot report it as delinquent.8Federal Trade Commission. Fair Credit Billing Act
For debit card charges, Regulation E under the Electronic Fund Transfer Act applies. Your bank must include the name of the third party involved in each electronic transfer on your periodic statement.9eCFR. 12 CFR 205.9 – Receipts at Electronic Terminals; Periodic Statements If a charge wasn’t properly identified or wasn’t authorized, file an error notice with your bank. The notice must reach the bank within 60 days of the statement that first showed the charge, and it needs your name, account number, and the reason you believe an error occurred.10eCFR. 12 CFR Part 205 – Electronic Fund Transfers (Regulation E) – Section 205.11
The 60-day window matters. Banks and card issuers have much less obligation to investigate disputes filed after that deadline.
Why the Amount May Be Slightly Higher Than the Plan Price
If the “EverAI” charge is a few cents or dollars above the plan price you signed up for, sales tax is the likely reason. About half of U.S. states apply sales tax to digital subscriptions and software services; the other half exempt them. There is no federal sales tax on these services. Whether tax is added depends on your state and how it classifies AI subscription services, and the added amount is not an overcharge.