A “HITT MARKING” charge on your credit card is a purchase from Hitt Marking Devices, Inc., a California company that sells rubber stamps, embossers, notary seals, industrial marking equipment, and forensic and fingerprinting supplies. If you or an authorized user bought something from hittmarking.com or ordered by phone, the charge is legitimate. If nobody on the account placed an order, call the merchant to confirm, and if the charge is not yours, dispute it with your card issuer within 60 days of the statement date.
Who Hitt Marking Devices Is
Hitt Marking Devices is a division of The Hitt Companies, Inc., based in Santa Ana, California.1HITT Marking Devices. About HITT Marking Devices The company also operates under the names ID Technologies & Forensics and National Stencil & Sign, so a charge tied to any of those brands traces back to the same business.2Better Business Bureau. The HITT Companies Business Profile
The catalog spans self-inking and pre-inked stamps, custom embossers and notary seals, name badges, steel stamp sets, electric branding irons, industrial and aerospace inks, stenciling supplies, parking-lot striping equipment, fingerprinting and latent-print kits, evidence containers, sexual-assault examination swabs, and presumptive drug-testing kits.3HITT Marking Devices. HITT Marking Devices Home Page Prices range from a few dollars for ink pads to several hundred for electronic equipment, so the amount on your statement could fall almost anywhere in that band.
Why the Name on Your Statement Looks Off
Card billing descriptors are limited to roughly 20 to 25 characters, and processors often truncate the merchant’s registered name to fit.4Stripe. What Is a Statement Descriptor and How Do I Update It The company’s legal name is Hitt Marking Devices, Inc., and it sits under The Hitt Companies, Inc., so the version that reaches your statement can show up as “HITT MARKING,” “HITT MARKING DEV,” “HITTCOMPANIES,” or another abbreviation. A charge that looks strange weeks after the fact is often just the shortened descriptor.
Verify Before You Dispute
A few quick checks usually settle it:
- Search your email for an order confirmation from Hitt Marking Devices or sales@hittmarking.com and match the amount and date to the statement entry.
- Ask anyone else on the account, especially if the card is used for work purchases like office stamps, notary seals, or law-enforcement supplies.
- Call the merchant at 714-979-1405 or email sales@hittmarking.com. A representative can look up the transaction by card or order number and confirm whether it belongs to you.3HITT Marking Devices. HITT Marking Devices Home Page
- Open the expanded transaction details in your card app. Many issuers show a merchant category, phone number, or location next to the descriptor.
When the Charge Might Be Fraud
A small charge from a merchant you have never heard of is sometimes a sign of card-testing fraud, in which criminals run low-value transactions against stolen card numbers to see which ones still work before attempting larger purchases.5Mastercard. Card Testing Fraud Explained The Office of the Comptroller of the Currency lists small-dollar test authorizations as a primary warning sign of card fraud.6Office of the Comptroller of the Currency. Credit Card and Debit Card Fraud If the merchant confirms no order under your name or card, call your issuer, report the charge, and request a new card number.
Disputing the Charge With Your Card Issuer
The Fair Credit Billing Act gives you the right to dispute unauthorized credit card charges and caps your liability at $50, and many issuers waive that amount under their own zero-liability policies.7Federal Trade Commission. Using Credit Cards and Disputing Charges
To preserve your full rights, send a written dispute to the address your issuer designates for billing inquiries, which is not the payment address. The letter must reach the issuer within 60 days after the first statement showing the charge was sent to you. Include your name, account number, the date and amount of the charge, and why you believe it is an error. Certified mail with a return receipt gives you proof of delivery.8Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
Once your notice is received, the issuer must acknowledge it in writing within 30 days and resolve the dispute within two complete billing cycles, up to 90 days.9Consumer Financial Protection Bureau. Regulation Z – Section 1026.13 (Billing Error Resolution) While the investigation is open, the issuer cannot try to collect the disputed amount, report you as delinquent on it, or close or restrict your account because of the dispute. You can withhold payment on the disputed portion but must keep paying the rest of the bill.7Federal Trade Commission. Using Credit Cards and Disputing Charges If the issuer decides the charge is valid, it has to explain in writing what you owe and why. If it fails to follow the required procedures, it forfeits the right to collect up to $50 of the disputed amount even if the charge turns out to be legitimate.
If the dispute goes nowhere or the issuer does not respond properly, the FTC recommends filing a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint and reporting the issue at ReportFraud.ftc.gov.10Federal Trade Commission. What To Do if You’re Billed for Things You Never Got or You Get Unordered Products
Refunds When the Order Was Yours
If the charge is legitimate but you want your money back, Hitt Marking’s return terms are tighter than a typical online store because much of what it sells is custom-made. Orders must be canceled or changed within 20 minutes of being placed; after that, the full order amount is charged. Stock, non-custom items can be returned subject to a 25 percent restocking fee. Custom products are not replaced at no cost when the error is the customer’s. Products carry a 90-day warranty against defects in materials and workmanship, and the company will replace items free when its own error or a specification failure is the cause.11HITT Marking Devices. Return Policy
To start a return, email Sales@HittCompanies.com with your order number and reason. A representative usually responds within one to two business days, and approved refunds may take up to 10 business days to appear depending on your bank.11HITT Marking Devices. Return Policy