A hintapp.com charge on your bank or credit card statement comes from Hint, a subscription astrology and horoscope app that bills $29.99 per month after a low-cost trial. Most people see it because they signed up for a trial as cheap as $1.00 and the subscription auto-converted to the full monthly price. The statement text can read “hintapp.com,” “HINT,” or “Hint App” depending on how the merchant configured its payment processor.1Hint. Refund Policy
If you don’t remember signing up at all, the charge could be unauthorized, or someone else with access to your card or a family account may have subscribed. Either way, you have two things to do: stop future charges, and try to get the money back for charges already posted.
What the Charge Is
Hint sells a “hyper-personalized astrology and horoscope” subscription through its website and mobile apps. The standard offer is a $1.00 seven-day trial that rolls over to $29.99 per month, though pricing varies by country and promotion. Hint’s own refund policy lists trial charges of $0.52, $5.00, $9.00, and $13.21, which indicates several trial tiers depending on the signup source.1Hint. Refund Policy
This is a negative-option subscription: you try the product cheaply, and unless you cancel before the trial ends, you get billed the full rate automatically. No second confirmation. That’s why a $29.99 line item often surprises people who only remember a $1.00 signup weeks earlier.
Before anything else, search your email (including spam and trash) for messages from hint.app. A welcome email or receipt will confirm which account the subscription is tied to and which payment path handles the billing.
How to Cancel the Subscription
Cancellation only works through the channel you originally signed up with. Hint, Apple, and Google each run their own billing, so canceling in the wrong place doesn’t stop the charges.
If You Signed Up on Hintapp.com
Hint runs a dedicated cancellation page rather than a setting inside your account. Go to the cancellation portal, enter the email you signed up with, and the site emails you a confirmation code. Log in with the code and complete every step until you receive a confirmation message or email.2Hint. Cancel Your Subscription Closing the tab partway through leaves the subscription active.
If You Signed Up on an iPhone or iPad
Apple handles the billing, and Hint’s own portal cannot cancel it. Open Settings, tap your name, tap Subscriptions, find Hint, and tap Cancel Subscription. If you’re inside a free or discounted trial, cancel at least 24 hours before it ends to avoid being charged for the next period.3Apple Support. If You Want to Cancel a Subscription From Apple
If You Signed Up on Android
Open Settings, tap Google, then your name, then Manage your Google Account. Go to Payments & subscriptions, then Manage subscriptions, and cancel Hint from the list.4Google Play Help. Cancel, Pause, or Change a Subscription on Google Play Cancellation has to post before your next renewal date, or you’ll be billed again.
Asking Hint for a Refund
Hint’s refund policy covers the trial charges — $0.52, $5.00, $9.00, and $13.21 — with a full refund within 30 days if you’re a first-time trial user and no previous trial refunds exist on any account.1Hint. Refund Policy The policy doesn’t offer the same guarantee for full-price $29.99 charges, so refunds there usually come down to how you make the request.
When you contact support, give them specifics: the email on your account, the date and amount of the charge, and what happened. Something like “I didn’t realize the trial would auto-renew” or “I couldn’t find the cancellation page” is more effective than a general complaint. Save every email and chat transcript. If Hint says no, you’ll need those records when you escalate to your bank.
Disputing a Credit Card Charge
If Hint won’t refund, federal law gives you a separate route through your card issuer. You can send a written billing error notice to your credit card company within 60 days of the statement date on which the charge appeared. The notice needs your name, account number, the amount in dispute, and why you believe it’s an error.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Most issuers also take disputes by phone or in-app, but the written notice is what starts the statutory clock.
Once your issuer receives the notice, it must acknowledge within 30 days and resolve the investigation within two billing cycles, capped at 90 days. During that period, the issuer cannot try to collect the disputed amount or report it as delinquent. Most banks post a temporary credit while they investigate, though that isn’t strictly required by the statute.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
You can also raise claims against the card issuer for services not delivered as described, as long as you first attempted in good faith to resolve the problem with the merchant and the transaction exceeded $50. For online transactions where the merchant itself processes the charge, the usual geographic limits (same state or within 100 miles) generally don’t apply.6Office of the Law Revision Counsel. 15 USC 1666i – Assertion by Cardholder Against Card Issuer
Disputing a Debit Card Charge
Debit card disputes run under a different law with tighter deadlines. For unauthorized charges, your liability is capped at $50 if you notify your bank within two business days of discovering the problem. Wait longer and your exposure can rise to $500. Miss the 60-day window after the statement goes out and you can be liable for the full amount of any charges that posted after that deadline.7Office of the Law Revision Counsel. 15 USC 1693g – Consumer Liability
The investigation side is where debit does better than credit. Your bank must resolve the dispute within 10 business days. If it needs more time, it can extend to 45 days, but only if it provisionally credits your account within those first 10 business days. Point-of-sale debit transactions can stretch the investigation to 90 days, but the provisional credit deadline stays put.8Consumer Financial Protection Bureau. 12 CFR 1005.11 – Procedures for Resolving Errors
Report debit card charges fast. The protections erode by the day, and the money is already gone from your checking account.
If You Don’t Recognize the Charge at All
Not every unexpected charge is fraud. Before calling it unauthorized, check your email (including spam and trash) for anything from hint.app, ask anyone with access to your card or a linked family account, and think about whether you downloaded an astrology app from a social media ad. Late-night subscription signups are more common than card theft.
If nothing turns up, call your bank and report the charge as unauthorized. On a credit card, your liability for unauthorized use is limited by law and the dispute process above applies. On a debit card, the $50 liability cap depends on reporting within two business days of discovering the charge.7Office of the Law Revision Counsel. 15 USC 1693g – Consumer Liability Your bank will likely cancel the card number and issue a new one.
Cancel Even If You Win the Dispute
A successful chargeback reverses one specific charge. It does not end the subscription. If the billing agreement is still active, Hint can attempt to bill you again next month and you’ll be back disputing a new charge. Cancel through Hint’s portal, Apple, or Google Play in addition to filing any dispute.
If you’d still like to use the app through the end of a period you paid for, try the merchant refund route first. Companies sometimes restrict or close accounts after a chargeback, so disputes are best saved for situations where the company won’t cooperate.