The “HEB Online #108” charge on your card statement is H-E-B’s billing descriptor for an online grocery order placed through heb.com or the H-E-B app for curbside pickup or home delivery. The “#108” refers to H-E-B store number 108, an H-E-B Plus! location in San Antonio, Texas, that processes the transaction.1Ramp. H-E-B Charge2H-E-B Supplier. Store Locator If you see it and don’t recognize it, it almost certainly traces back to an online H-E-B order on your account or on the account of someone in your household.
Why the Store Number May Not Match Where You Shopped
H-E-B uses different descriptors depending on how a transaction is processed. In-store purchases usually appear with a format like “H-E-B #458,” where the number matches the physical store. Online orders often appear as “HEB ONLINE” followed by a store number, and that number reflects H-E-B’s internal payment-processing routing rather than the store where you picked up your groceries.1Ramp. H-E-B Charge3NerdWallet. Merchant Category Codes Explained So seeing “#108” when you’ve never visited that specific location isn’t, by itself, a sign of fraud. Store 108 is the H-E-B Plus! at 20935 US Highway 281 North in San Antonio.2H-E-B Supplier. Store Locator
Why the Amount May Not Match Your Order Total
H-E-B authorizes your card for 100 percent of the estimated total when you place an online order. The actual charge posts on the day your groceries are picked up or delivered, and the final amount can shift between those two moments.4H-E-B. Terms of Use A few reasons the numbers change:
- Items sold by weight, like meat and produce, are estimated at ordering and recalculated once they’re weighed and prepared.4H-E-B. Terms of Use
- If something is out of stock and H-E-B substitutes another product, you’re charged the price of what you actually receive, which may be higher or lower than the original.4H-E-B. Terms of Use
- Final sales tax and applicable fees are calculated on the day of pickup or delivery.4H-E-B. Terms of Use
If the initial authorization hold expires before you receive the order, H-E-B may request a new hold for the same amount. That can briefly look like a duplicate charge, but one of the holds typically drops off within a few business days.4H-E-B. Terms of Use
Check for a Favor Gold Subscription
If the charge recurs every month, it may be tied to Favor Gold, the premium subscription on H-E-B’s Favor delivery platform. Favor Gold costs $9.99 per month and includes unlimited free delivery plus a monthly $10 discount on a $50 H-E-B purchase.5Progressive Grocer. H-E-B-Owned Delivery Service Launches Premium Subscription Program The service offers a one-month free trial, so if you signed up and didn’t cancel before the trial ended, monthly charges would continue.6Brex. H-E-B Charge
Contact H-E-B First
For curbside or delivery order questions, call H-E-B at 1-855-803-0611, available daily from 7 a.m. to 10 p.m. Central Time. For general billing questions, call 1-800-432-3113, Monday through Friday, 8 a.m. to 5 p.m. CT.7H-E-B. Our Numbers You can also use the contact form at heb.com/contact-us; select “Curbside or delivery” for online-order payment issues or “In-store shopping” for charges tied to a physical visit. H-E-B typically responds within 48 hours.8H-E-B. Contact Us Log into your H-E-B account before you call so you can reference the specific order.
Dispute With Your Card Issuer if H-E-B Can’t Resolve It
If H-E-B can’t clear up the charge, or if you believe it’s unauthorized, you can dispute it with your credit card company. Under the Fair Credit Billing Act, send a written dispute to your card issuer’s billing-inquiries address within 60 days of the statement date that first showed the charge. Include your name, account number, the specific charge, why you believe it’s an error, and copies of any supporting documents.9Federal Trade Commission. Using Credit Cards and Disputing Charges
The issuer must acknowledge your complaint in writing within 30 days and resolve the matter within 90 days. During the investigation you can withhold payment on the disputed amount without being reported as delinquent, and federal law caps your liability for unauthorized charges at $50. If the issuer rules against you and you disagree, you can respond in writing to keep the dispute open or file a complaint with the Consumer Financial Protection Bureau.9Federal Trade Commission. Using Credit Cards and Disputing Charges