A “heart bit co” charge on your bank or card statement is a recurring subscription fee from HeartBit, a heart rate monitoring app for iPhone and Android published by Digital Naperad Technologies Ltd. under the brand Mobitopia.1Apple App Store. HeartBit: Heart Rate Analyzer2HeartBit. Terms of Use The charge usually appears after someone installs the app and starts a short trial that converts automatically into a paid subscription. To stop it, cancel the subscription in your phone’s app store settings, then request a refund from Apple, Google, or the developer if you want your money back.
Why the Charge Keeps Appearing
HeartBit runs on a trial-to-paid model. The trial is typically seven days at $6.99 or a discounted $3.99, after which the subscription auto-renews at a higher rate.3HeartBit. Refund Policy The App Store lists in-app tiers at $9.99 monthly and higher packages at $39.99 and $79.99.1Apple App Store. HeartBit: Heart Rate Analyzer Billing happens within 24 hours before each new period begins.2HeartBit. Terms of Use
Here’s the part that catches most people: deleting the app from your phone does not cancel the subscription. Billing continues until you cancel through your device’s subscription settings or through HeartBit’s own cancellation page.3HeartBit. Refund Policy App Store reviews include complaints from users who say they were repeatedly charged after signing up, with one reviewer reporting they had to cancel their credit card to stop the charges, and another saying they were billed $30 unexpectedly. In response, the developer directs users to help@heartbit.app for billing issues.1Apple App Store. HeartBit: Heart Rate Analyzer
How to Cancel on iPhone
- Open the Settings app and tap your name at the top.
- Tap Subscriptions.
- Find and tap HeartBit.
- Tap Cancel Subscription. If there is no cancel button, or you see an expiration date in red, the subscription has already been canceled.
These steps follow Apple’s own subscription management guidance.4Apple Support. How to Cancel a Subscription From Apple
How to Cancel on Android
- Open the Google Play Store app.
- Tap your profile icon, then Payments & Subscriptions, then Subscriptions.
- Find and tap the HeartBit subscription.
- Tap Cancel Subscription and follow the confirmation prompts.
Google Play may offer to pause the subscription instead of canceling it, so make sure you choose the cancel option. Access continues through the end of the current paid period, but no further charges will be made.5Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
HeartBit also has a cancellation page at heart-bit.co/terminate, but canceling through the app store settings is usually more reliable because that is where the billing relationship actually sits.3HeartBit. Refund Policy
How to Get a Refund
Through Apple
Go to reportaproblem.apple.com, sign in, select “Request a refund,” pick a reason, choose the HeartBit charge, and submit. Apple usually responds within 48 hours. A refund request does not cancel the subscription, so handle the cancellation separately.6Apple Support. Request a Refund for Apps or Content That You Bought From Apple
Through Google Play
Google Play offers a self-service refund tool through its Help Center. If someone used your account without permission, Google has a separate form for unauthorized transactions, which must be filed within 120 days.7Google Play Help. Get a Refund for a Google Play Purchase
Through HeartBit Directly
HeartBit’s refund policy accepts requests within seven days of purchase by email to help@heartbit.com, with your name, payment method, purchase date, receipt, and a justification. The policy excludes trial fees and promotional purchases, and the “100% Money-Back Guarantee” does not cover personal dissatisfaction or misunderstanding of auto-renewal.3HeartBit. Refund Policy Because of those carve-outs, Apple or Google Play is usually a more productive route.
Refund windows under HeartBit’s policy also vary by location: 30 days in California and New York, 20 days in Florida, and 14 days in a range of other states and in the United Kingdom.3HeartBit. Refund Policy
Through Your Bank or Card Issuer
If the app store and the developer both refuse, you can dispute the charge with your credit card issuer under the Fair Credit Billing Act. Submit the dispute in writing to the issuer’s billing inquiry address within 60 days of the statement showing the charge. Include your account information, a description of the disputed charge, and any supporting documents. You may withhold payment on the disputed amount while the issuer investigates, and the issuer must resolve the dispute within 90 days.8Federal Trade Commission. Using Credit Cards and Disputing Charges
If the Company Won’t Stop Charging You
Federal law requires online sellers using auto-renewing subscriptions to clearly disclose the terms before taking payment information, get the consumer’s express informed consent, and provide a simple way to stop recurring charges. That rule comes from the Restore Online Shoppers’ Confidence Act, enforced by the FTC and state attorneys general.9Office of the Law Revision Counsel. Restore Online Shoppers’ Confidence Act10FTC. Restore Online Shoppers’ Confidence Act
Several states layer on their own rules. California’s Automatic Renewal Law, strengthened by amendments effective July 2025, requires affirmative consent to auto-renewal, lets consumers cancel online if they signed up online, prohibits businesses from obstructing cancellation, and requires annual reminders and advance notice before a free trial converts to paid.11California Attorney General. Consumer Alert on California’s Automatic Renewal Law New York, Massachusetts, and Minnesota have passed or strengthened similar protections. If you can’t get the charges to stop after canceling and disputing, you can file a complaint with the FTC and with your state attorney general’s consumer protection office.