A Health Dream LLC charge on your credit card, debit card, or PayPal statement is almost certainly a recurring subscription fee from My Derma Dream, a Miami-based online skincare and beauty-device retailer. The charge typically runs between $49 and $52 a month and shows up weeks after a one-time purchase of a device like the Myo Glow or a related serum. The fastest way to stop it is to cancel with the company and then dispute the charge with your bank or card issuer.1Better Business Bureau. My Derma Dream BBB Business Profile
Where the Subscription Came From
My Derma Dream operates under the corporate name Akika.com LLC and uses “Health Dream LLC” as the billing descriptor that appears on statements. Based on the company’s own responses to Better Business Bureau complaints, the recurring charge usually originates from a “complimentary trial” of serum bundled with a device purchase. If the trial is not canceled within 30 days, it converts automatically into a paid monthly subscription at a “discounted” price.2Better Business Bureau. My Derma Dream BBB Complaints
Consumers also report that the checkout flow includes videos or pop-up prompts that add undisclosed charges for upgrades or product bundles. The BBB has posted a pattern-of-complaint advisory noting that shoppers report “being unknowingly charged for a monthly subscription and or recurring deliveries after shopping the company’s website.”1Better Business Bureau. My Derma Dream BBB Business Profile If none of this sounds familiar to you, that’s the point: hundreds of buyers have described the same surprise.
Cancel With the Company First
The company states that subscriptions can be canceled “at any time by calling or emailing” its support team. The phone number listed on the BBB profile is (786) 442-2626. In practice, complaints describe disconnected calls, unanswered emails, and representatives who ask customers to wait 48 hours for a callback that never comes.3Better Business Bureau. My Derma Dream BBB Complaints
When you do reach someone, expect the first offer to be something other than a refund: store credit, a discount on a future order, or a “pause” on the subscription. Consumers who obtained full refunds refused those alternatives and insisted on complete cancellation and a refund to the original payment method. Ask for written confirmation of the cancellation and save the email.
Dispute the Charge With Your Bank
If direct contact fails, or if you’d rather not spend more time on the phone, dispute the charge with the bank or card issuer that processed it. Call the number on the back of the card and describe the charge as unauthorized recurring billing.
Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is limited to $50. Your issuer must acknowledge a written dispute within 30 days and resolve it within 90 days.4Federal Trade Commission. Using Credit Cards and Disputing Charges To protect your rights, send a written dispute letter to the issuer’s billing inquiries address within 60 days of the statement that contains the charge.5Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill Ask your bank to block the merchant from future billing at the same time.
One thing to know before you file: My Derma Dream has stated in BBB responses that once a customer opens a formal chargeback with a bank, the company will not issue a separate refund, to avoid “duplicate reimbursements.” From that point forward the refund runs through the bank’s investigation. Treat the chargeback as a final step, not a parallel one.
Other Escalation Options
If you want to add pressure without waiting on a bank investigation, two channels have moved cases for other consumers:
- A formal complaint filed through bbb.org has prompted responses from My Derma Dream’s “Customer Resolution Team,” sometimes producing a cancellation and refund after the company had previously refused one.
- Reports can be filed with the Federal Trade Commission at ReportFraud.ftc.gov, and complaints can also be submitted to the Consumer Financial Protection Bureau.6Federal Trade Commission. How to File a Complaint With the Federal Trade Commission
What to Expect on Refunds and the “90-Day Guarantee”
My Derma Dream advertises a 90-day satisfaction guarantee, but consumers report that in practice it operates more like an exchange program. Company representatives have cited “health, hygiene, and consumer safety considerations” as grounds for refusing returns on serums, including unopened ones. For devices, some buyers were offered only partial refunds of 30 to 50 percent.3Better Business Bureau. My Derma Dream BBB Complaints Some complainants also alleged the company changed its guarantee terms after their purchase, creating disputes over which version applied.2Better Business Bureau. My Derma Dream BBB Complaints If a shipment arrives that you didn’t want, refusing delivery and keeping the package unopened can support your position during a bank investigation.
If the Charge Hit a Debit Card
Timing matters more with debit cards than with credit cards. Reporting an unauthorized charge within two business days limits your liability to $50; waiting longer can raise that exposure to $500 or more.4Federal Trade Commission. Using Credit Cards and Disputing Charges Call your bank as soon as you spot the charge, and follow up in writing.
Whatever channel you use, keep records: dates of calls, email threads, order numbers, and the names of anyone you speak with. Those notes are what turn a “he said, she said” dispute into a documented one your bank can act on.