A charge labeled “Haku Sports” on your bank or credit card statement is almost always a registration or transaction fee run through haku, an event management platform that endurance sports organizers and nonprofits use to handle sign-ups and payments. The event’s name doesn’t appear on the statement; haku’s does. If you, a family member, or anyone with access to the card signed up for a race, marathon, fun run, or charity fundraiser in the last few weeks or months, that is where the charge came from.1Refresh Miami. Miami Startup Haku Enables Endurance Sports Through an All-in-One Admin Platform
Which Event It Came From
Haku processes payments for hundreds of events across the country, so the charge could be tied to almost any race. Notable organizers using the platform include runDisney (races at Walt Disney World and Disneyland), the New York Road Runners (organizers of the TCS New York City Marathon), the Marine Corps Marathon, and the Chicago Marathon, along with many community 5Ks and smaller races.1Refresh Miami. Miami Startup Haku Enables Endurance Sports Through an All-in-One Admin Platform2haku. How a CRM-First Platform Powers the Future of Endurance Events Nonprofits also use haku for peer-to-peer fundraising, galas, and direct giving, so a charge can just as easily come from a donation or ticket purchase.3haku. haku Homepage
If you can’t remember signing up for anything, check with anyone else who uses the card. A spouse registering a child for a fun run or a family member making a charity donation are common explanations.
Does the Amount Match What You Expected?
Haku charges organizers a per-transaction processing fee rather than a subscription, and organizers can either absorb that fee or roll it into the registration price.4haku. Haku AI Information5runDisney. Disney Princess Half Marathon6planDisney. runDisney Races Price Shown Total Price Extra Fees
If the dollar amount on your statement matches the total quoted at checkout when you registered, the charge is legitimate. There shouldn’t be a surprise add-on beyond the price you saw.
How to Get a Refund
Refund requests do not go to haku. Under haku’s terms of service, the company is “not responsible for issuing refunds, in whole or in part, for any fees (including Event Registration Fees) for any reason.”7haku. Legal – Terms of Service You have to contact the event organizer directly. The organizer sets the refund and cancellation policy, and any dispute over whether a refund is owed is between you and them.
Haku also says it will not return its own transaction fees to organizers, even when an event is modified, suspended, or discontinued.7haku. Legal – Terms of Service So even if an organizer agrees to refund you, the platform fee portion may not come back.
Individual organizers can offer more generous terms than haku’s baseline. Team FootWorks, for instance, guarantees refunds (processed through haku) when an event is canceled for adverse weather, natural catastrophe, or acts of terrorism and isn’t rescheduled within 90 days, though pandemic-related cancellations are excluded.8Team FootWorks. Event Registration Fee Refund Policy Refund eligibility depends entirely on the specific event’s policy, so start there.
If You Didn’t Authorize the Charge
If nobody in your household registered for anything and the charge is genuinely unauthorized, contact your bank or credit card issuer and initiate a chargeback dispute. That’s a standard consumer protection process separate from haku’s own refund policies, and it’s the right route for suspected fraud.
Getting Haku to Identify the Event
If you’re stuck trying to figure out which organizer to contact, haku support can help you trace the charge back to the specific event, even though they won’t process a refund themselves. The company lists these contact options:9haku. Contact
- Phone: 844-299-2087
- Email: support@hakuapp.com
- Online support portal: hakuapp.com/connect
You can also log in and view your registrations at manage.hakuapp.com.8Team FootWorks. Event Registration Fee Refund Policy Once you have the organizer’s name, look up their refund policy and reach out to them directly.