Great Day Improvements, the Twinsburg, Ohio home improvement company behind Champion Windows, Patio Enclosures, Stanek Windows, Universal Windows Direct, and The Bath Authority, has drawn hundreds of consumer complaints and at least two documented court cases. The complaints and lawsuits against Great Day Improvements center on defective workmanship, missed permits, communication breakdowns, and disputes over money already financed or paid.
What Consumers Are Complaining About
The Better Business Bureau profile shows 245 complaints filed against Great Day Improvements over a three-year period ending in mid-2026, with 84 closed in the most recent twelve months. The company is not BBB accredited.1BBB. Great Day Improvements LLC Complaints
Service or repair issues dominate the record at 140 complaints. Order-related complaints total 46, product issues 21, and sales and advertising 19.1BBB. Great Day Improvements LLC Complaints A few themes come up again and again:
- Defective workmanship, including water leaks, doors installed poorly, incomplete wall assemblies, and unfinished electrical and flooring work on projects tied to Patio Enclosures and Stanek Windows.
- Communication failures, with customers reporting unreachable project managers, unresponsive representatives, and, in some cases, local offices that closed without warning.
- Scheduling delays, including missed installation dates with no advance notice and timelines running well past what the contract promised.
- Refund and financing disputes, in which customers allege the company drew the full financed amount before finishing the work, then refused refunds by characterizing the project as complete under the contract.
The company’s “National Customer Care” teams have generally responded that projects were finished in accordance with the signed contract, acknowledging communication gaps and offering to complete pending work. Many complainants rejected those responses, citing the absence of firm timelines.1BBB. Great Day Improvements LLC Complaints
Missing Permits and Licensing Problems
Permit failures appear in complaints from more than one state. In May 2026, a customer reported that the Codes and Zoning Department in Chillicothe, Missouri told them Great Day Improvements had no license to work in the town and had never applied for the required building permit for a porch project. According to that complaint, the company only applied for the permit after the BBB filing.1BBB. Great Day Improvements LLC Complaints
An April 2026 complaint from Normandy Park, Washington alleged that neither building nor electrical permits had been pulled for the project. The city confirmed in writing in February 2026 that no permits had been secured.1BBB. Great Day Improvements LLC Complaints
Court Cases on Record
Great Day Improvements v. Spinale-Rea (Massachusetts, 2019)
The most substantive court decision on record is Great Day Improvements, LLC v. Leonarda Spinale-Rea, Trustee, decided January 31, 2019 by the Appeals Court of Massachusetts. The dispute involved a $48,000 sunroom contract at a home in Hanover, Massachusetts. The homeowner withheld roughly $20,000, citing dissatisfaction with design specifications and incomplete work. Great Day filed a mechanics lien and sued for breach of contract and quantum meruit; Spinale-Rea counterclaimed for breach of contract and a violation of Massachusetts consumer protection law under G. L. c. 93A.2FindLaw. Great Day Improvements LLC v. Spinale-Rea
Great Day moved to compel arbitration. The trial court denied the motion, finding the arbitration clause was not “clearly and conspicuously disclosed” or “separately signed and dated” as Massachusetts home improvement regulations require. That ruling relied on a non-conforming “Terms of Sale” document Great Day had inadvertently submitted. On appeal, the court reviewed the actual signed contract and found that the arbitration clause on page three met the statutory and regulatory requirements. The Appeals Court vacated the lower court’s order and sent the case to arbitration, while holding that the homeowner’s G. L. c. 93A consumer protection claim was not subject to arbitration and could proceed in court.2FindLaw. Great Day Improvements LLC v. Spinale-Rea
Casada v. Great Day Improvements (Kentucky, 2020)
Casada v. Great Day Improvements, LLC was filed in September 2020 in the Jefferson Circuit Court in Kentucky, then removed to the U.S. District Court for the Western District of Kentucky. The plaintiff, William Patrick Casada, brought a civil rights claim. Judge David J. Hale was assigned, with a magistrate handling scheduling and discovery.3Justia. Casada v. Great Day Improvements LLC Available docket records show procedural filings through October 2020 but do not reflect a final outcome.
Office Closures and Coverage Gaps
Several 2026 complaints describe operational strain that ties directly to the complaint record. Customers reference the closure of the company’s Kansas office in March 2026, which reportedly left projects without a point of contact after project managers were let go. Others were told their local branch had closed or was severely understaffed.1BBB. Great Day Improvements LLC Complaints Great Day Improvements operates roughly 47 locations across its brand portfolio,4Governor.Ohio.gov. Great Day Improvements Expanding in Northeast and Southwest Ohio and the pattern of closures and unreachable managers helps explain why the same service and communication issues surface across states.