A “GoTo Pro 2” charge on your bank or credit card statement is an auto-renewing subscription fee from GoTo Technologies, the company behind remote-access and communication tools like GoToMyPC, GoTo Meeting, and GoTo Connect. “Pro” is a plan tier the company uses across several products, and the “2” usually reflects the number of licenses or seats on the account.1Vendr. GoTo Marketplace To stop it, you either cancel through GoTo’s billing portal or dispute the charge with your card issuer.
Why It Showed Up Now
GoTo subscriptions renew automatically at the end of each billing term. Under the company’s terms of service, the renewal term matches the length of the expiring term unless GoTo says otherwise, and any promotional or discounted rate typically reverts to the standard price at renewal.2GoTo. Terms and Conditions That is why the charge often surprises people a year after a trial, a bundled offer, or a purchase someone else made on the account.
On statements, GoTo’s charges post under the merchant name “GoTo Technologies US.”3Brex. Charge Finder If your descriptor looks more like “GoPro” than “GoTo,” the source is probably the action-camera company’s subscription, not GoTo. More on that below.
GoTo’s terms state that payments are “final and non-refundable” except in narrow situations — mainly if GoTo itself discontinues the service or materially reduces its core functionality, in which case a prorated refund of unused prepaid fees applies.2GoTo. Terms and Conditions There is no general refund window after an auto-renewal posts, so timing matters when you cancel.
How To Cancel the Subscription
GoTo requires a non-renewal notice at least 30 days before the current term ends.2GoTo. Terms and Conditions The cancellation itself runs through the online billing portal:
- Sign in at the GoTo Billing Portal (billing.goto.com).
- Open the Subscriptions tab and find the product you want to cancel.
- Select “Cancel subscription” and confirm.4GoTo Support. Cancel Your GoTo Product Subscription
Access continues through the end of the paid cycle after you cancel. GoTo also publishes product-specific cancellation guides for GoTo Meeting, GoTo Webinar, GoTo Training, Grasshopper, and other products through its support site.5GoTo Support. Cancel Your GoTo Product Subscription – Meeting
If you want to dispute a specific invoice with GoTo directly rather than just stop future renewals, the company’s terms require the request within 15 days of the invoice date. Have your account number, billing address, account email, the last four digits of the payment method, and the invoice number on hand.6GoTo Support. GoTo Assist Billing User Guide
Disputing the Charge With Your Card Issuer
If the charge is unauthorized, or GoTo will not refund it, federal law gives you a formal dispute process. Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50, and you can dispute a billing error by sending a written notice to the card issuer’s billing-inquiry address within 60 days of the statement date that first showed the charge.7Federal Trade Commission. Using Credit Cards and Disputing Charges Certified mail with a return receipt gives you proof of delivery.
Once the issuer receives the dispute, it must acknowledge the complaint in writing within 30 days and resolve it within 90 days. While the investigation runs, you can withhold payment on the disputed amount, and the issuer cannot report it as delinquent or send it to collections.7Federal Trade Commission. Using Credit Cards and Disputing Charges If the issuer misses the 90-day deadline, it loses the right to collect up to $50 of the disputed amount even if the charge later proves valid. Most issuers also let you start a dispute online or by phone, though the written process carries the strongest legal protections.
State Laws That May Help
Federal and state rules on subscription billing have been tightening. The Restore Online Shoppers’ Confidence Act (ROSCA) requires online sellers to clearly disclose material terms before billing, get express informed consent, and provide a simple way to cancel. Violations carry civil penalties of up to $53,088 per incident.8Arnold & Porter. FTC and State AGs Continue to Scrutinize Subscription Practices
Several states go further:
- California’s automatic renewal law, updated in July 2025, requires express affirmative consent, online cancellation for online sign-ups, price-change notices 7 to 30 days ahead, and annual renewal reminders.
- New York, effective November 2025, requires advance consent for price increases or a 14-day cancellation window with a prorated refund.
- Massachusetts requires pre-renewal notice 5 to 30 days before the cancellation deadline on terms longer than 31 days.8Arnold & Porter. FTC and State AGs Continue to Scrutinize Subscription Practices
If you live in one of those states and received no advance notice of the renewal or price change, you may have stronger grounds when you contact GoTo or your card issuer.
If the Charge Is Actually GoPro
The names look alike on a statement, so check the descriptor before you cancel the wrong thing. GoPro’s Premium subscription runs $29.99 for an introductory first year and renews at $59.99; Premium+ is $99.99 per year. Both auto-renew, and GoPro’s terms say no refund is issued at cancellation unless the law requires one.9Digital Camera World. GoPro Subscription Explained10GoPro. GoPro Subscription Terms – International Many GoPro cameras ship with a free one-year subscription that converts to a paid plan when the year ends, which is a common source of surprise charges.
To cancel a GoPro subscription bought directly, sign in at gopro.com/account and select the cancel option. Subscriptions bought through Apple or Google Play have to be canceled inside those platforms instead.10GoPro. GoPro Subscription Terms – International