A Google True Axis charge on your bank or credit card statement is a Google Play payment to True Axis, a small Australian game studio that publishes True Skate and True Surf. The line item almost always traces back to one of three things on that developer’s games: a paid app download, an in-app purchase, or an auto-renewing subscription billed through your Google account. Google Play formats these entries as “GOOGLE*Developer Name” or “GOOGLE*App Name,” so “GOOGLE*True Axis” simply tells you which developer received the money.
Which Game the Charge Came From
True Axis publishes two titles on Google Play, and both can produce recurring charges long after the initial install.
True Skate is a paid app with a low upfront price. It ships with a single skatepark and one board, and unlocking the rest costs real money. It also offers a “Sandbox” subscription for custom board graphics, community content, and custom spots. That subscription renews automatically unless canceled at least 24 hours before the billing period ends.
True Surf is free to download but sells two monthly subscriptions and a virtual currency called Clams. Frequent Flyer runs $2.99 a month for unlimited travel between surf spots, and Perfect Storm runs $2.99 a month for unlimited use of a wave-boosting feature. Both renew each month and cannot be canceled mid-cycle; turning off auto-renewal stops the next charge while keeping access through the end of the paid period. Clam purchases are final and non-refundable under the developer’s terms.
How to Confirm the Exact Purchase
The fastest way to pin down what triggered the charge is your Google Play order history. Sign in to the Google account tied to the payment method and go to play.google.com/store/account/orderhistory, or open the Google Play app and tap your profile icon, then Payments & subscriptions, then Budget & order history. Every completed transaction shows up there with a date, amount, and item name.
If nothing appears, the payment may have run through a different Google service. Check the Activity tab at payments.google.com, which captures a broader set of Google payments. Google also emails a receipt for each purchase, so searching your inbox for “True Axis,” “True Skate,” or “True Surf” often surfaces it.
Digital charges usually post within a few days, though some banks take up to ten business days to finalize the transaction.
How to Cancel the Subscription
Uninstalling the game does not cancel the subscription. Charges continue until you turn off auto-renewal through Google Play itself.
- Open the Google Play app or go to play.google.com/store/account/subscriptions.
- Find the True Surf or True Skate subscription.
- Tap Cancel subscription and follow the prompts.
You keep access for the rest of the current billing cycle, and no further charges will appear. Make sure you’re signed in to the account that originally subscribed. If someone else in the household subscribed from their own Google account, the cancellation has to happen from theirs.
How to Get a Refund
Google Play’s self-service refund window is 48 hours. Inside that window, go to play.google.com, open your profile, select Payments & subscriptions, then Budget & order history, find the order, and tap Report a problem. Pick the reason that fits and submit. Google typically responds within one to four business days.
Past 48 hours, Google directs users to contact True Axis directly to request a refund under the developer’s own policies. Past subscription payments are generally non-refundable through Google, though exceptions may apply under consumer protection laws.
An app or game can only be refunded once through the automated system. If you refunded a True Axis purchase before and bought it again, you’ll need to contact Google Play support directly rather than relying on the self-service tool.
If the Charge Is Unauthorized
If no one on the account made the purchase, Google has a formal unauthorized-transaction process. For credit and debit card charges, Google investigates transactions from the last 120 days. For mobile carrier billing, the window is 60 days. File a claim at payments.google.com/payments/unauthorizedtransactions with the payment method details, transaction date, amount, and a short explanation. Google usually sends an email update within seven business days.
Before filing, rule out a temporary authorization hold. When you add a new payment method to a Google account, a small pending charge labeled “GOOGLE *TEMPORARY HOLD” may show up. These are verification holds, not real charges, and they drop off within a few days once the bank releases the funds.
One boundary worth noting: if the charge doesn’t start with “GOOGLE,” it didn’t come from Google Play, and the unauthorized-transactions form won’t help. Contact your bank or card issuer’s fraud department instead.
Kids and Accidental Purchases
True Skate and True Surf attract younger players, and their in-app purchase prompts can catch parents off guard. If a child has already made a purchase, submit a refund request within 48 hours through Google Play’s Report a problem tool for the best shot at automated approval. After that, use the manual support form at support.google.com/googleplay/gethelp, choose Unauthorized purchase, and include the order number. A specialist review typically takes one to three days.
To prevent a repeat, open the Google Play Store app, go to Settings, then Authentication, and select Require authentication for all purchases. That forces a password or biometric check on every transaction. Google’s Family Link app lets a parent approve or deny purchase requests from a child’s linked account remotely. Removing saved payment methods from a shared device shuts off one-tap billing entirely.