A “GOOGLE*Plarium Global” charge on your bank or card statement is a Google Play in-app purchase from a game made by Plarium Global Ltd., the developer behind Raid: Shadow Legends, Vikings: War of Clans, and Mech Arena. Google Play formats every transaction as “GOOGLE*” followed by the developer or app name, so a Plarium purchase can also appear as “GOOGLE*RAID Shadow Legends.”1Google Play Help. Find Out What a Google Play Charge Is If you didn’t intend to make the purchase, you have three possible paths: dispute it through Google, cancel any subscription that’s driving repeat charges, or contact your bank. Each has trade-offs.
What You Were Probably Charged For
Plarium’s games are free to download and monetize through in-app purchases: virtual currency, character packs, battle passes, and limited-time bundles. Some of these are one-time buys. Others, like the Raid Card in Raid: Shadow Legends, are monthly subscriptions that auto-renew through Google Play until you cancel them. A single unfamiliar charge is usually a one-time pack; a charge for the same amount that keeps coming back each month is almost always a subscription.
A charge starting with “PLARIUM” rather than “GOOGLE*” is a different transaction: it was made through Plarium Play, Plarium’s own PC launcher, not Google Play.2Plarium Play Support. Unauthorized Purchase From My Plarium Play Account Those go through Plarium’s support team, not Google’s.
Confirm What You Actually Bought
Open the Google Play Store app, tap your profile icon, and go to Payments & subscriptions, then Budget & history. On a computer, the same information is at play.google.com/store/account/orderhistory.3Google Play Help. View Your Google Play Order History Every Google Play purchase also generates a receipt email, so searching your inbox for “Plarium” or “Google Play” will usually surface the transaction, the item, and the exact date.
Before assuming fraud, check who else uses the device. A child or family member with the device PIN can make purchases on your account, and Google’s unauthorized-purchase form asks about shared access and biometric authentication because a family purchase is handled differently than outright fraud.4Google Payments Center. Report Unauthorized Purchases
If the charge does not appear in your Google Play order history and does not begin with “GOOGLE*,” it didn’t come from Google Play at all. In that case, skip the steps below and call your bank or card issuer’s fraud line directly.1Google Play Help. Find Out What a Google Play Charge Is
Stop a Recurring Subscription First
If the charge is tied to a Plarium subscription like the Raid Card, uninstalling the game does not stop the billing. You have to cancel the subscription itself through Google Play. On Android, open Google Play, go to subscriptions (play.google.com/store/account/subscriptions), select the Plarium subscription, and tap Cancel subscription.5Google Play Help. Cancel, Pause, or Change a Subscription on Google Play Plarium advises cancelling at least 24 hours before the next billing date to avoid another cycle, and you keep the benefits until the period you already paid for runs out.6Plarium Support. How to Cancel a RAID Card
Cancelling stops future charges. It does not refund the charge you already saw. For that, use one of the paths below.
How to Get a Refund
Ask Google Play
Google can act on refund claims for unauthorized transactions within 120 days of the charge if the payment method was a credit card, debit card, or PayPal. For charges billed through a mobile carrier, the window is 60 days, and you’ll need to call the carrier first to get a “correlation ID” (a reference number that begins with “g”) before Google will process the claim.1Google Play Help. Find Out What a Google Play Charge Is Submit the claim at payments.google.com. Google usually emails an update within about seven business days, and you can track the status at pay.google.com using your Claim ID.4Google Payments Center. Report Unauthorized Purchases
One thing to know before you file: if Google confirms the transaction as unauthorized, the payment profile behind it may be restricted from future Google Play purchases. If a family member has been buying things on the account, that restriction will apply to them too.4Google Payments Center. Report Unauthorized Purchases
Ask Plarium
For mobile purchases, Plarium tells users to seek refunds from the platform that processed the payment (Google Play or the Apple App Store) rather than from Plarium. Plarium only handles refund requests for purchases made on its web platform, and only within seven days of the purchase, and it reserves the right to refuse if the virtual currency or items have already been used in the game.7Plarium Support. How Do I Cancel a Purchase Plarium’s terms of use also state that purchases of virtual currency and goods are “final and non-refundable” unless Plarium decides otherwise at its own discretion.8Plarium. Terms of Use
Chargeback Through Your Bank
If the Google Play window has closed, or if you believe the transaction is genuine fraud unconnected to your Google account, your bank or credit card issuer can initiate a chargeback. Be aware of one consequence before you go this route: Plarium routinely bans game accounts linked to a chargeback. Players on Plarium’s own forum have reported that these bans often happen automatically and that Plarium’s support team generally will not reverse them.9Plarium Forum. Banned for Refunds10Plarium Forum. Chargeback Ban If you still play the game and want to keep your account and its progress, try Google’s refund process first.
If You Keep Seeing New Charges
New Plarium charges appearing after you thought you’d resolved things usually mean one of two things: an active subscription you haven’t cancelled yet, or continued access to the account by someone else in the household. Cancel any Plarium subscription in Google Play, remove saved payment methods from the Google account if you don’t want any future in-app purchases to go through, and turn on biometric or password authentication for every Google Play purchase in the Play Store settings. Those changes take effect immediately and prevent the next charge, whether the previous one gets refunded or not.
Plarium itself does not process card payments for mobile purchases and states that it does not collect or store financial data such as credit card numbers; the transaction is handled entirely by Google Play or the App Store.11Plarium. Privacy and Cookie Policy That’s why the practical controls over the charge sit on Google’s side, not Plarium’s.