A Google Enerjoy charge on your bank or card statement is a subscription billed through Google Play for an app made by Enerjoy Pte. Ltd. It almost always traces back to a free trial that converted into a paid plan, a purchase made by someone else on your account, or an unauthorized transaction. You cancel it and request a refund through Google Play, and timing decides which refund path is open to you.1Google Payments Center Help. Report Unauthorized Charges
Which App You’re Actually Paying For
Enerjoy Pte. Ltd. publishes several wellness and lifestyle apps on Google Play: ShutEye (sleep tracker), JustFit (workouts), Eato (calorie counter), and Me+ (lifestyle routine).2Google Play. Android Apps by ENERJOY PTE. LTD. on Google Play All of them run on the same model: a free or discounted trial that rolls into a recurring paid subscription unless you cancel first. If you installed any of these and entered payment information, that’s your charge.
Because Google Play processes the billing, cancellations, refunds, and payment history all run through the Play Store, not through the app itself.
Find the Charge in Your Google Account
Open the Google Play app, tap your profile icon in the top right, and select Payments & subscriptions. Under Budget & history you’ll see every transaction with its date, amount, and app name. The confirmation email Google sent when the subscription started contains an order number beginning with GPA followed by digits and periods. Save that number. You’ll need it for any refund request or dispute.
Under the Subscriptions tab, check whether the Enerjoy subscription is still active, paused, or expired. That tells you whether charges are still coming. If you have more than one Google account on your phone, check each one. The subscription may be tied to an account that isn’t your primary.
Cancel the Subscription
In the Google Play app, go to Payments & subscriptions, tap Subscriptions, select the Enerjoy app, and tap Cancel subscription. Google will ask why before confirming. You keep premium access until the end of the billing period you’ve already paid for.3Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
One mistake catches people constantly: deleting the app does not cancel the subscription. Play Store subscriptions are tied to your account, not the app. You can uninstall and reinstall the app as many times as you like, and the billing continues until you formally cancel through the steps above.
Request a Refund
Google’s automated refund tool works best within 48 hours of the charge.4Google Play Help. Request a Refund on Google Play Go to Google Play’s refund request page, select the Enerjoy transaction, and submit your reason. A decision usually arrives by email within a few business days.
Past 48 hours, the automated option may not appear, but you can still contact Enerjoy directly. Open the app’s Play Store listing, tap App support, and use the contact details there.5Google Play Help. Contact an Android App Developer Include your GPA order number, the transaction date, the amount, and a brief explanation. Developer response times generally run three to seven business days.
For a charge you didn’t authorize at all, a different rule applies: Google gives you 120 days from the transaction date to report it as unauthorized.6Google Play Help. Learn About Google Play Refund Policies That window is much wider than the 48-hour tool, but it covers purchases you never made, not subscriptions you forgot about.
If You Never Signed Up
A charge you don’t recognize at all can mean someone else is on your Google account, whether through a shared device, a leaked password, or a family member’s purchase. In your Google Account settings, open Your devices and tap Manage devices.7Google Account Help. Secure a Hacked or Compromised Google Account If you see anything unfamiliar, select “Don’t recognize a device?” and follow the prompts.
Change your Google password right away, and change it anywhere else you’ve reused the same login. Then report the charge as unauthorized through Google’s payment center within the 120-day window.
Dispute With Your Bank or Card Issuer
If Google Play and the developer both refuse, your bank or card issuer is the backstop. For debit card and bank account charges, the Electronic Fund Transfer Act gives you 60 days from the date your statement is sent to dispute an error or unauthorized charge.8Consumer Financial Protection Bureau. 12 CFR 1005.11 – Procedures for Resolving Errors For credit card charges, the Fair Credit Billing Act provides a similar 60-day window to dispute billing errors in writing with your card issuer. Most banks run these disputes through their fraud or billing departments, starting with a phone call or an online claim form.
Separately, the Restore Online Shoppers’ Confidence Act makes it illegal for an online seller using negative-option billing to charge your account unless the terms were clearly disclosed, you gave informed consent, and cancellation was simple.9Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet If a trial buried its subscription terms or made cancellation difficult, that law supports your dispute. The FTC accepts complaints through its website.
Try Google Play’s refund process and the developer first. For small recurring amounts, a bank dispute usually resolves things faster than any other route once those avenues are exhausted.
Stop It From Happening Again
The strongest safeguard is requiring verification on every Play Store purchase. In the Google Play app, tap your profile icon, go to Payments & subscriptions, then Purchase Verification, and set it to Always. Turn on biometric verification so each purchase needs a fingerprint or face scan.10Google Play Help. Purchase Verification for Google Play The setting applies only to the device where you enable it, so repeat it on every phone or tablet signed into your account.
Be wary of any “free trial” that asks for payment information upfront. The conversion to a paid plan happens silently unless you cancel first, and the first charge can land weeks after you’ve forgotten about the app. A calendar reminder a day or two before the trial ends is the simplest fix.