A charge labeled “Golden Peak Media” on your bank or credit card statement is a payment to Peak Media Properties, LLC, the parent company behind several arts and crafts brands, including Artists Network, Interweave, Sew Daily, and Quilting Daily. In most cases the Golden Peak Media charge comes from a magazine subscription or digital membership that auto-renewed, or from a purchase in one of those brands’ online stores.1Peak Media Properties Zendesk. Who Is Golden Peak Media Less commonly, it can trace back to a deceptive third-party mailer that the company itself has warned consumers about.
Which Brands Bill Under This Name
Peak Media Properties operates under the trade name Golden Peak Media, and purchases from any of its properties show up on statements under that name. The brands include Artists Network (artistsnetwork.com), Interweave (interweave.com), Sew Daily (sewdaily.com), and Quilting Daily (quiltingdaily.com), along with print titles such as Artists Magazine, Southwest Art, Watercolor Artist, and Pastel Journal.2Golden Peak Media. Golden Peak Media Properties Acquires Fine Arts and Crafts Assets of F+W Media If any of those names look familiar, that’s the account the charge is tied to.
Why the Charge Hit Now
The usual reason is automatic renewal. All Golden Peak Media subscriptions and memberships, including Artists Network Membership and Interweave+ Membership, renew at the end of each billing cycle unless you cancel first.3Golden Peak Media. Terms and Conditions Trial offers also convert automatically; a trial subscription, for example, renews at $39.95 per year after the trial ends unless you opt out.4Golden Peak Media. Subscription Terms
For subscriptions of a year or longer, the company says it sends a reminder about 45 days before renewal stating the upcoming rate and term.3Golden Peak Media. Terms and Conditions Those notices are easy to miss in an email inbox, which is why the charge often comes as a surprise.
How to Cancel and Whether You Can Get a Refund
You can cancel at any time, but to avoid being billed for the next cycle the cancellation has to happen at least 24 hours before the next payment date.5Peak Media Properties Zendesk. How to Cancel Your Membership’s Automatic Renewals For online memberships like Artists Network, log in to the “My Account” page on the relevant site, open “My Subscriptions,” and click “Cancel” next to the active subscription. For subscriptions not tied to an online account, call customer service at 1-847-305-4536.3Golden Peak Media. Terms and Conditions
Refund rules depend on what you bought. For a print magazine subscription, canceling mid-cycle entitles you to a refund for all unmailed issues under what the company calls a “no questions asked” money-back guarantee.4Golden Peak Media. Subscription Terms For a digital subscription, no refund is issued; you keep access through the end of the paid billing period.3Golden Peak Media. Terms and Conditions To request a refund, the help center says you must contact customer service within seven days of the purchase or renewal date. Refunds go back to the original payment method and can take up to one billing cycle to appear.5Peak Media Properties Zendesk. How to Cancel Your Membership’s Automatic Renewals
If You Never Signed Up for Anything
Golden Peak Media has publicly warned that unauthorized third parties send solicitations for magazine subscriptions and renewals designed to look like legitimate invoices. It has specifically identified Pacific Magazine Billing LLC (PMB) as not affiliated with, approved by, or authorized to represent the company, and cautions that other company names and addresses may be used for similar mailings.6Golden Peak Media. Subscription Alert Unauthorized Agents In June 2025, the Sonoma County District Attorney announced a $275,000 settlement with Pacific Magazine Billing and related parties over deceptive mailers sent to California consumers; the settlement bars any further magazine subscription solicitations and any bill-lookalike solicitations for other businesses.7Sonoma County District Attorney. Settlement With Pacific Magazine Billing for Misleading California Consumers
If your charge traces to one of these solicitations rather than a subscription you actually placed, Golden Peak Media advises reporting it to local law enforcement, your state attorney general, the FTC (1-877-FTC-HELP or ftc.gov), or the U.S. Postal Inspection Service (1-800-372-8347). You can also email the company directly at legal@goldenpeakmedia.com.6Golden Peak Media. Subscription Alert Unauthorized Agents
Disputing the Charge With Your Card Issuer
If customer service won’t resolve the issue, or the charge is genuinely unauthorized, the Fair Credit Billing Act gives you a formal dispute route. Send a written notice to your card issuer’s billing inquiries address within 60 days of the statement date on which the charge first appeared. Include your name, account number, the amount and date of the disputed charge, and why you’re contesting it. Certified mail with a return receipt is recommended.8Federal Trade Commission. Disputing Credit Card Charges
Once your issuer receives the notice, it must acknowledge the dispute within 30 days and resolve it within 90 days (two billing cycles). While the investigation is open you can withhold payment on the disputed amount, and the issuer cannot report it as delinquent, close the account, or send it to collections. Federal law caps your liability for unauthorized credit card charges at $50.9Federal Trade Commission. Using Credit Cards and Disputing Charges If the dispute isn’t handled to your satisfaction, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint.10Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
How to Reach Golden Peak Media
- Phone: 1-847-305-4536
- Email: customerservice@peakmediaproperties.com
- Online form: peakmediaproperties.zendesk.com/hc/en-us/requests/new
- Live chat: through the “Help” button on the company’s help center
- Mail: PO Box 1486, Lincolnshire, IL 60069-0486
- Unauthorized charge reports: legal@goldenpeakmedia.com
The company says it aims to reply within one to two business days.11Peak Media Properties Zendesk. How Do I Contact Customer Service Golden Peak Media currently holds an F rating from the Better Business Bureau, with four complaints on file and two the business failed to respond to, so keep written records of when you called or emailed and what was said.12Better Business Bureau. Golden Peak Media BBB Profile