A Glority Global charge on your credit card or bank statement is almost always a subscription to one of the company’s mobile apps, most often PictureThis, the plant identification tool. The billing name throws people off because it shows the parent company instead of the app you downloaded. In most cases the charge is technically authorized: a free trial converted into a paid subscription when the trial window closed. You can still cancel it, and you may be able to get a refund.
What Glority Global Is
Glority Global Group Ltd. publishes mobile apps focused on plant care and document scanning. PictureThis is the most widely downloaded, and the lineup also includes Plant Parent, GrowIt, PlantAI, and Mobile Scanner.1Google Play. Android Apps by Glority Global Group Ltd. Depending on how you subscribed, the descriptor on your statement may read “Glority Global,” “GOOGLE *Glority,” “APPLE.COM/BILL Glority,” or a similar variation. You won’t see an individual app name.
If the timing on the charge lines up with a trial you started a week or a month earlier, that’s your answer. One thing worth knowing before you go further: deleting the app from your phone does nothing to stop billing. The subscription lives in your Apple or Google account, not in the app itself.
How to Cancel the Subscription
Cancel through whichever channel you originally signed up with. The app stores are the fastest.
On iPhone or iPad
Open Settings, tap your name, then tap Subscriptions. Find Glority or PictureThis in the list, tap it, then tap Cancel Subscription. If there’s no Cancel button and you see an expiration date in red instead, the subscription is already canceled.2Apple Support. If You Want to Cancel a Subscription From Apple You keep premium access through the end of the current billing period.
On Android
Open the Google Play Store app, tap your profile icon, go to Payments & subscriptions, and select Subscriptions. Find the Glority subscription and tap Cancel subscription. You keep access for the time you’ve already paid, and no further charges occur.3Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
If You Subscribed on Glority’s Website
Email contact@glority.com and request cancellation.4Glority. Glority Home Under the FTC’s click-to-cancel rule, effective in 2025, a company that lets you sign up for a subscription online must let you cancel through an equally simple online process. They can’t route you through a phone call or a chatbot if a few website clicks got you in.5Federal Register. Negative Option Rule
How to Request a Refund
Canceling stops future charges. Getting money back for charges already posted is a separate request, and it depends on where you subscribed.
Through Apple
Sign in at reportaproblem.apple.com, tap “I’d like to,” select “Request a refund,” pick your reason, then select the Glority or PictureThis charge and submit. Apple usually responds within 48 hours.6Apple Support. Request a Refund for Apps or Content That You Bought From Apple Approval is at Apple’s discretion, so submit as soon as you notice the charge.
Through Google Play
Google’s own refund window is narrow: within 48 hours of purchase, you can request a refund directly through Google. After that, Google directs you to contact the app developer, since third-party developers set their own refund policies.7Google Help. Request a Refund on Google Play For charges you consider unauthorized, Google lets you report them within 120 days of the transaction.8Google Play Help. Learn About Google Play Refund Policies
Directly From Glority
Email contact@glority.com with the email address on your account, the date and amount of the charge, and any order or transaction ID from your confirmation email. Having those details ready speeds things up because the support team needs them to find your account.
Disputing the Charge With Your Bank
If the app store and Glority both refuse, or if the charge is genuinely unauthorized, take it to your card issuer or bank. The federal law that applies depends on how you paid.
Credit Card Charges
Credit card disputes fall under the Fair Credit Billing Act. You have 60 days from the date the statement containing the charge was sent to submit a written dispute to your issuer. The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles, capped at 90 days total.9Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors While the investigation is open, the issuer can’t try to collect the disputed amount or report it as delinquent.
Debit Card and Bank Account Charges
Debit disputes fall under the Electronic Fund Transfer Act and Regulation E. Your bank must investigate within 10 business days of receiving your error notice. It can extend the investigation to 45 days, but only if it provisionally credits the disputed amount to your account within those first 10 business days.10Consumer Financial Protection Bureau. Regulation E – 1005.11 Procedures for Resolving Errors One caveat: the EFTA’s definition of “unauthorized” excludes transfers made by someone you gave account access to, so a charge that came from a family member using your phone may not qualify.11Office of the Law Revision Counsel. 15 USC 1693a – Definitions
Either way, banks expect to see that you tried to resolve the issue with the merchant first. Keep the emails you sent to Glority and screenshots of any refund requests you filed with Apple or Google.
The Federal Rules That Back You Up
Two federal laws set the floor for how subscription apps have to treat you, and both are useful when you’re arguing for a refund. The Restore Online Shoppers’ Confidence Act requires online subscription sellers to clearly disclose all material terms before collecting payment information, get your informed consent before charging, and provide a simple way to stop recurring charges.12Office of the Law Revision Counsel. 15 US Code 8403 – Negative Option Marketing on the Internet
The FTC’s click-to-cancel rule goes further. Companies must disclose the cost and frequency of charges, the deadline to cancel before the next billing cycle, and the fact that charges begin or increase after a trial ends. That consent has to be separate from the rest of the terms, not buried in a wall of text, and companies have to keep the consent records for at least three years.5Federal Register. Negative Option Rule Making it easy to subscribe but hard to cancel is itself a violation.
If Glority failed to clearly disclose the trial-to-paid conversion before you entered your payment information, that strengthens your position — with the company, with Apple or Google, and with your bank.