A Glocash IGVault charge on your bank or credit card statement is a payment processed by Glocash, a cross-border payment gateway, on behalf of iGV (formerly IGVault), an online marketplace for in-game currency, items, and accounts.1iGV. Payment Methods The charge itself isn’t inherently fraudulent, but if nobody with access to your card bought virtual goods on iGV, treat it as unauthorized and act quickly.
What the Charge Actually Represents
iGV lists Glocash as one of its official payment partners for payment collection.1iGV. Payment Methods When someone pays on iGV through that gateway, the billing descriptor on the cardholder’s statement usually shows some variation of “Glocash” with a reference to IGVault or iGV. So the line item is the normal footprint of a completed purchase on the platform.
Three scenarios cover most unfamiliar charges with this descriptor:
- Someone in your household, or someone who previously had access to the card number, made a purchase on iGV.
- A delayed post or a repeat order from an earlier transaction landed on the current statement.
- The card details were compromised and used on the platform without your knowledge.
Start by Confirming It Wasn’t a Household Purchase
Before disputing, ask anyone with access to the card whether they bought anything on iGV. The platform sells digital goods tied to a wide range of games, and purchases there are easy to forget. If no one recognizes the transaction, move on to the two paths below, which can be pursued in parallel.
Requesting a Refund From iGV
iGV’s refund policy covers non-delivery of a product, accidental duplicate payments, and situations where payment verification was not completed.2iGV. Refund Policy To request a refund, contact iGV’s customer service with the order number and a reason. Requests generally must be made within 14 days of purchase. Approved refunds post back to the original payment method within roughly one to five business days, depending on the bank.3iGV. Refund and Return Policy Orders already delivered as described aren’t eligible.
Disputing the Charge With Your Bank
If iGV won’t resolve the issue, or if the charge is clearly unauthorized, file a dispute with your card issuer. Under the Fair Credit Billing Act, send a written dispute to the issuer’s billing inquiry address within 60 days of the statement date on which the charge appeared.4Federal Trade Commission. Using Credit Cards and Disputing Charges Include your account number, a description of the charge, and copies of any supporting documents. Certified mail creates a record of delivery.
Once the issuer receives the dispute, it must acknowledge the complaint in writing within 30 days and resolve it within 90 days. While the investigation is open, you can withhold payment on the disputed amount, and the issuer can’t report it as delinquent or send it to collections.4Federal Trade Commission. Using Credit Cards and Disputing Charges
Liability depends on which card was used. Federal law caps a consumer’s liability for unauthorized credit card charges at $50. For debit cards, liability can reach $500 or more if the bank is not notified within two business days of discovering the fraud.5FDIC (via SSB Bank). Small Charges on Your Account Most major banks also let you open a dispute online or in a mobile app, which is often faster than mail.
If the dispute isn’t resolved to your satisfaction, you can escalate by filing a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint, or by reporting the fraud to the FTC at ReportFraud.ftc.gov.6Federal Trade Commission. ReportFraud FAQ
Why Small Unfamiliar Charges Show Up Through Payment Gateways
Stolen card numbers are often validated through a tactic called card testing. Fraudsters run small transactions through merchants or platforms that handle high volumes of low-value purchases, and digital goods marketplaces are a common target. The small charge confirms the card is active and has available credit before the data is used for larger purchases or resold.7Stripe. What Is Card Testing Fraud
The FDIC has noted that criminals may run large numbers of charges as low as $0.20 to $10 to stay under fraud-detection thresholds. In one FTC-cited case, individuals stole nearly $10 million using micro-charges across more than one million accounts.5FDIC (via SSB Bank). Small Charges on Your Account A 2026 industry report found that 22 percent of fraud victims experienced recurring unauthorized charges from the same merchant, nearly double the rate reported in 2024.8Security.org. Credit Card Fraud Report Small recurring charges blend into normal statement activity, which is why they often go unnoticed.
Reviewing bank and credit card statements weekly is the most reliable way to catch this kind of activity early. Automated transaction alerts from your bank or card issuer can flag charges in real time.
Who Glocash and iGV Are
Glocash Payment is an electronic money institution incorporated in Lithuania, with offices in Vilnius, Hong Kong, and Shanghai. Its services include payment processing and money remittance in over 100 currencies.9Glocash. Glocash Payment – Homepage It has been licensed by the Bank of Lithuania since November 2017 to operate across the European Economic Area.10TheBanks.eu. Glocash Payment
iGV, previously branded as IGVault, is an online marketplace where users buy and sell virtual goods for video games, including in-game currency, items, and accounts. The platform uses multiple payment processors, with Glocash listed among its partners for payment collection.1iGV. Payment Methods If you’ve confirmed the charge isn’t yours, the refund request to iGV and the dispute with your card issuer are the two actions that actually move your money back.