A Gilmore Global charge on your credit card is almost always a legitimate purchase processed by Gilmore Global Logistics Services Inc., a Canadian company that handles order processing, billing, and payment collection for other organizations. The name on your statement is the processor, not the seller you bought from, which is why the charge can look unfamiliar even when you authorized it.1Gilmore Global. Content Production and Deployment
Why a Company You’ve Never Heard of Is on Your Statement
Gilmore Global runs e-commerce storefronts and revenue management services for corporate and institutional clients. Its own description of the service includes processing orders, administering billing, and collecting payments on behalf of those clients.1Gilmore Global. Content Production and Deployment The revenue management division handles billing of annual fees and dues, invoicing, collections, and sales tax processing for other organizations.2Gilmore Global. Global Revenue Management
When Gilmore Global is the party that actually runs the payment through, its name appears as the merchant on your statement rather than the name of the association, publisher, or company whose product you bought. This is standard for third-party fulfillment arrangements and is not, on its own, a sign of fraud.
What You Probably Bought
The typical US consumer sees this charge after buying professional or industry materials through a storefront Gilmore Global operates for a client. One documented example is the International Institute of Ammonia Refrigeration (IIAR), whose online store runs on Gilmore Global’s platform and sells IIAR standards, industry books, and posters in print and eBook form, priced in US dollars. Orders through that store carry a non-refundable $3.00 processing fee, and eBooks are delivered through the VitalSource Bookshelf app.3IIAR. IIAR FAQ – Store and eKit4Gilmore Global (IIAR Store). IIAR Standards and Industry Books
Beyond that storefront, the company manages sales and fulfillment for clients in aerospace (subscription programs for technical publications), technology (customer education for cloud computing companies), real estate (enterprise eLearning), health and beauty (sales team training), and heavy equipment (technical publications and training materials).5Gilmore Global. Home If you or someone with access to your card recently ordered training content, professional standards, certification material, or technical documentation, that is likely the source.
How to Identify the Charge
First, check with anyone who uses the card. A spouse, family member, or coworker ordering professional materials online is the most common explanation.
If no one recognizes it, contact Gilmore Global and ask the company to look up the transaction. The toll-free number is 800-795-6661, the international line is 613-599-6065, and the email address is info@gilmoreglobal.com.6Gilmore Global. Contact Us Customer service should be able to pull the order using your card details and tell you what was purchased, when, and for which client organization.
How to Dispute the Charge if It’s Unauthorized
If the charge isn’t yours, you can dispute it with your credit card issuer. Under the Fair Credit Billing Act, send a written dispute to the issuer within 60 days of the statement date on which the charge first appeared. The issuer must acknowledge your dispute within 30 days and resolve it within 90 days.7Federal Trade Commission. Using Credit Cards and Disputing Charges
Federal law caps your liability for unauthorized credit card charges at $50.7Federal Trade Commission. Using Credit Cards and Disputing Charges While the investigation is open, you can withhold payment on the disputed amount, and the issuer cannot report you delinquent or close your account for using that right.
Keep copies of every written notice you send, and log any follow-up calls with dates.8Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill If the issuer denies the dispute and you believe the decision is wrong, you can appeal to the issuer in writing or file a complaint with the Consumer Financial Protection Bureau.