FUNBAS One Charge: What It Is and How to Dispute It

A FUNBAS charge on your credit card is an unauthorized or unwanted subscription billed through a website called Starller.com, which presents itself as a streaming platform for TV, e-books, and audiobooks. The line item usually reads “FUNBAS” or “FUNBAS.FANS” and recurs at $49.95 per month.1BBB. Starller BBB Profile – Complaints Cardholders who have called the number tied to the charge, (844) 661-0706, say they were told they had signed up for a streaming service they had never heard of.2BBB. BBB Scam Tracker Report You can dispute the charge with your card issuer and, in most cases, get the money back.

What FUNBAS Actually Is

FUNBAS is a billing descriptor, not a company you’d recognize. The charges trace back to Starller.com, which the Better Business Bureau lists but says it has been “unable to locate.” The same operation shows up on statements under at least one other name, “Entercav Casa,” which makes it harder to spot a pattern if you’re only scanning for a single word.1BBB. Starller BBB Profile – Complaints

Consumers who called the phone number reached a call center that described itself as a “third party billing service for many streaming services” but declined to give details about the supposed subscription or offer meaningful refunds.1BBB. Starller BBB Profile – Complaints Trying to cancel through the merchant is generally a dead end. Go to your card issuer instead.

How the Charge Ends Up on Your Card

Almost every complaint starts the same way: the cardholder never knowingly signed up. An April 2024 report to the BBB Scam Tracker described the charge appearing with no prior contact with FUNBAS.FANS or Starller.com, and the cardholder concluded the card information had been compromised.2BBB. BBB Scam Tracker Report

Other BBB complaints point to deceptive pop-up links, including pages disguised as hotel Wi-Fi login screens. The service appears to run on a negative-option model, meaning a short free trial converts automatically into a $49.95 monthly charge unless the user cancels.1BBB. Starller BBB Profile – Complaints If you can’t remember signing up, that’s because the sign-up wasn’t presented as one.

How to Dispute the Charge

Call the number on the back of your card and report the charge as unauthorized. A phone call is enough to trigger the dispute process, but following up in writing protects your full rights under federal law.3FTC. Disputing Credit Card Charges

Under the Fair Credit Billing Act, your liability for unauthorized credit card use is capped at $50, and for charges made online or by phone it is effectively zero.4FTC. Using Credit Cards and Disputing Charges5FDIC. Are Billing Errors Costing You Money Many issuers apply a zero-liability policy on top of that. To keep those protections intact:

  • Send a written dispute letter to the issuer’s billing inquiry address (not the payment address) within 60 days of the date the first statement showing the charge was sent. Include your name, account number, the dollar amount, the date of the charge, and a statement that you did not authorize it. Certified mail with return receipt is the safest option.4FTC. Using Credit Cards and Disputing Charges
  • Ask the issuer to cancel the card number and issue you a new one. If FUNBAS has your details, other charges can follow.
  • Don’t pay the disputed amount while the investigation is pending. You are not required to pay it or any related finance charges, and the issuer cannot report it as delinquent, take collection action, or close your account over it during the dispute.4FTC. Using Credit Cards and Disputing Charges

The issuer must acknowledge your written dispute within 30 days and resolve it within two billing cycles, capped at 90 days.6CFPB. Regulation Z – Section 1026.12 If it fails to follow the required procedures, it forfeits up to $50 of the disputed amount even if the charge later turns out to be valid.4FTC. Using Credit Cards and Disputing Charges

If FUNBAS hit a debit card, protections are narrower. Under Regulation E, you have no liability for an unauthorized electronic transfer if the physical card wasn’t lost or stolen and you report it within 60 days of the statement. After 60 days, you can be on the hook for transfers the bank shows would not have happened with timely notice.5FDIC. Are Billing Errors Costing You Money Move quickly.

Where Else to Report It

Filing a complaint won’t refund your card on its own, but it puts the operation on the record and can support enforcement action.